TMA Exam Questions and Answers
Graded A+
The most important thing to know about this industry is that we save ________
and protect _______.
A. People, The environment
B. Money, People
C. Lives, Property
D. Time, Property - Correct answer-C. Lives, Property
Please identify which one of these is not a core function of the monitoring center.
A. Process alarm signals
B. Contact public safety agencies
C. Work with customers
D. Upgrade government communication systems - Correct answer-D. Upgrade
government communication systems
Proprietary companies monitor alarms for their own facilities.
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,A. True
B. False - Correct answer-True
Some companies use _______ or _______ to act as fire runners to respond to the
protected location within a specific amount of time after a fire alarm activation.
A. Fire fighters or technicians
B. Guards or technicians
C. Supervisors or Managers
D. None of the above - Correct answer-B. Guards or technicians
It is important that you follow your company's ___________ or SOP.
A. Standard Order Procedures
B. Special Order Process
C. Standard Operating Procedures
D. Special Operating Procedures - Correct answer-C. Standard Operating
Procedures
You are on a call with a customer and your monitor blinks on and off. All of the
data on the screen is correct. Who in the monitoring center should be alerted?
A. IT
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, B. Technicians
Manager/Supervisor
C. Customer Service
D. Technical Support - Correct answer-D. Technical Support
You are on the phone with a customer who tells you that the fire alarm signal is
going off but that there is no fire.
A. IT
B. Guards
C. Fire Runner
D. Manager/Supervisor - Correct answer-C. Fire Runner
A customer is having trouble with an alarm panel and is getting very upset. they
tell you that the issue has been going on for over two weeks and they want a credit
on their bill or they are going to cancel their service.
A. IT
B. Technicians
C. Customer Service
D. Technical Support - Correct answer-D. Technical Support
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
Graded A+
The most important thing to know about this industry is that we save ________
and protect _______.
A. People, The environment
B. Money, People
C. Lives, Property
D. Time, Property - Correct answer-C. Lives, Property
Please identify which one of these is not a core function of the monitoring center.
A. Process alarm signals
B. Contact public safety agencies
C. Work with customers
D. Upgrade government communication systems - Correct answer-D. Upgrade
government communication systems
Proprietary companies monitor alarms for their own facilities.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,A. True
B. False - Correct answer-True
Some companies use _______ or _______ to act as fire runners to respond to the
protected location within a specific amount of time after a fire alarm activation.
A. Fire fighters or technicians
B. Guards or technicians
C. Supervisors or Managers
D. None of the above - Correct answer-B. Guards or technicians
It is important that you follow your company's ___________ or SOP.
A. Standard Order Procedures
B. Special Order Process
C. Standard Operating Procedures
D. Special Operating Procedures - Correct answer-C. Standard Operating
Procedures
You are on a call with a customer and your monitor blinks on and off. All of the
data on the screen is correct. Who in the monitoring center should be alerted?
A. IT
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
, B. Technicians
Manager/Supervisor
C. Customer Service
D. Technical Support - Correct answer-D. Technical Support
You are on the phone with a customer who tells you that the fire alarm signal is
going off but that there is no fire.
A. IT
B. Guards
C. Fire Runner
D. Manager/Supervisor - Correct answer-C. Fire Runner
A customer is having trouble with an alarm panel and is getting very upset. they
tell you that the issue has been going on for over two weeks and they want a credit
on their bill or they are going to cancel their service.
A. IT
B. Technicians
C. Customer Service
D. Technical Support - Correct answer-D. Technical Support
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
