NSG 1050 EXAM 2 | THE SMART WAY TO PASS | REAL
TESTS, REAL RESULTS!
Courtesy - Answer: intentionally remembering to say "hello", "goodbye", "please" and
"thank you", and knocking on a door before entering
Use of names - Answer: making eye contact and smiling while stating to the patient at the
beginning of the clinical day, "Hi, I'm Gretchen, a nursing student"
Trustworthiness - Answer: relying on someone without doubt or question and helping
others without hesitation
Autonomy and responsibility - Answer: making choices and accepting responsibility for the
outcome of those actions
Assertiveness - Answer: allows a person to express feelings and ideas without judging or
hurting others
Which of the following represent forms of non-verbal communication? (choose all that
apply) - Answer: facial expression, eye contact, gestures, and posture and gait
A new nurse complains to her preceptor that she has no time for therapeutic
communication with her patients. Which of the following is the best strategy to help the
nurse find more time for this communication? - Answer: include communication while
performing tasks such as changing dressings and checking vital signs
A nurse is talking with a young-adult patient about the purpose of a new medication. The
nurse says, "I want to be clear. Can you tell me in your words the purpose of this
medicine?" This exchange is an example of which element of the transactional
communication process? - Answer: obtaining feedback
APPHIA – Crafted with Care and Precision for Academic Excellence.
1
, A patient who is Spanish-speaking does not appear to understand the nurse's information
on wound care. Which action should the nurse take? - Answer: use a professional
interpreter to provide wound care education in Spanish
A nurse is assigned to care for a patient for the first time and states, "I don't know a lot
about your culture and want to learn how to better meet your healthcare needs." Which
therapeutic communication technique did the nurse use in this situation? - Answer:
Humility
A new nurse is experiencing lateral violence at work. Which steps could the nurse take to
address this problem? - Answer: talk with the preceptor or manager and ask for assistance
in handling this issue
A patient is evaluated in the emergency department after causing an automobile accident
while being under the influence of alcohol. While assessing the patient, which statement
would be the most therapeutic? - Answer: "tell me what happened before, during, and after
the automobile accident tonight."
When working with an older adult who is hearing-impaired, the use of which techniques
would improve communication? (Select all that apply.) - Answer: check for needed
adaptive equipment, give the patient time to respond to questions, keep communication
short and to the point
The SURETY Model a model that can be used to facilitate: - Answer: active listening
A nurse hears a colleague tell a nursing student that she never touches a patient unless
she is performing a procedure or doing an assessment. The nurse tells the student that
from a caring perspective: - Answer: touch forms a connection between nurse and patient
APPHIA – Crafted with Care and Precision for Academic Excellence.
2
TESTS, REAL RESULTS!
Courtesy - Answer: intentionally remembering to say "hello", "goodbye", "please" and
"thank you", and knocking on a door before entering
Use of names - Answer: making eye contact and smiling while stating to the patient at the
beginning of the clinical day, "Hi, I'm Gretchen, a nursing student"
Trustworthiness - Answer: relying on someone without doubt or question and helping
others without hesitation
Autonomy and responsibility - Answer: making choices and accepting responsibility for the
outcome of those actions
Assertiveness - Answer: allows a person to express feelings and ideas without judging or
hurting others
Which of the following represent forms of non-verbal communication? (choose all that
apply) - Answer: facial expression, eye contact, gestures, and posture and gait
A new nurse complains to her preceptor that she has no time for therapeutic
communication with her patients. Which of the following is the best strategy to help the
nurse find more time for this communication? - Answer: include communication while
performing tasks such as changing dressings and checking vital signs
A nurse is talking with a young-adult patient about the purpose of a new medication. The
nurse says, "I want to be clear. Can you tell me in your words the purpose of this
medicine?" This exchange is an example of which element of the transactional
communication process? - Answer: obtaining feedback
APPHIA – Crafted with Care and Precision for Academic Excellence.
1
, A patient who is Spanish-speaking does not appear to understand the nurse's information
on wound care. Which action should the nurse take? - Answer: use a professional
interpreter to provide wound care education in Spanish
A nurse is assigned to care for a patient for the first time and states, "I don't know a lot
about your culture and want to learn how to better meet your healthcare needs." Which
therapeutic communication technique did the nurse use in this situation? - Answer:
Humility
A new nurse is experiencing lateral violence at work. Which steps could the nurse take to
address this problem? - Answer: talk with the preceptor or manager and ask for assistance
in handling this issue
A patient is evaluated in the emergency department after causing an automobile accident
while being under the influence of alcohol. While assessing the patient, which statement
would be the most therapeutic? - Answer: "tell me what happened before, during, and after
the automobile accident tonight."
When working with an older adult who is hearing-impaired, the use of which techniques
would improve communication? (Select all that apply.) - Answer: check for needed
adaptive equipment, give the patient time to respond to questions, keep communication
short and to the point
The SURETY Model a model that can be used to facilitate: - Answer: active listening
A nurse hears a colleague tell a nursing student that she never touches a patient unless
she is performing a procedure or doing an assessment. The nurse tells the student that
from a caring perspective: - Answer: touch forms a connection between nurse and patient
APPHIA – Crafted with Care and Precision for Academic Excellence.
2
