BUSI 341 Conflict_Resolution _Final_Milestone Spring 2020 | BUSI341 Conflict_Resolution _Final_Milestone_Graded A

BUSI 341 Conflict_Resolution _Final_Milestone Spring 2020 1) Assad and his brother, Hasim, live in the United States but were raised in another culture. Hasim frequently puts Assad down, borrows money from him without repaying it, and inconveniences him in other ways. Assad's wife, who is not from the same culture as her husband and his brother, became angry at Assad and said, “Why do you put up with that from Hasim? You would not let anyone else treat you like that!” Assad replied, “You're right, I would not. But he is my brother, and I must take care of him. It's our way.”
 
Which of the following indicates a likely source of Assad's willingness to “put up with” his brother's actions?  a. Identity b. Resources c. Compromise d. Data 2) A short answer question reveals facts through which of the following?  a. A detailed explanation b. A single word c. A confirmation d. A yes or no 3) Which of the following is NOT a common characteristic of a system? a. Inputs b. Outputs c. Structure d. In-groups 4) Over dinner, Bethany told her friend, Jessica, "I'm just not sure whether my husband and I should buy a house now or keep renting for a bit and wait to see if prices go down. But what if we wait, and homes just become more expensive? I want us to make the best financial decision for ourselves; I'm just not sure what that is." Jessica replied, "So you're saying that you guys want to buy a house, but you're not sure what the best time for that would be money-wise?" Which of the following active listening skills did Jessica use in her response? a. Paraphrasing b. Summarizing c. Reflecting d. Contemplating 5) Workplaces can be thought of as a culture because they develop which of the following over time? a. All the answer choices are correct b. Normative beliefs c. Normative behaviors d. Normative assumptions 6) Which of the following is a chemical substance in the body associated with the fight/flight reaction? a. Estrogen b. Testosterone c. Dopamine d. Adrenaline 7) Which of the following is a result of the growth of ADR? a. Lower rate of divorce among married couples b. Less jail time for people who commit felony offenses c. More focus on the emotional aspects of a conflict d. In the use of mediation in divorce proceedings and neighborhood disputes 8) In the misunderstanding stage of conflict, parties often have differing interpretations of which of the following? a. Motives b. Events c. Stages d. Needs 9) What is it called when an individual participates in a conflict experience even though they know the fight/flight reaction is present? a. Confidence b. Patience c. Trustworthiness d. Courage 10) Which of the following is an example of an external filter? a. Background Noise b. Perceived Threat c. Language Barrier d. Difference in opinion 11) Which of the following I the best outline for a problem statement? a. How can Party A’s needs be met without Party B becoming upset? b. How can we decide if Party A’s or Party B’s needs are more important? c. How can we meet all of Party A’s needs, as well as all of Party B’s needs? d. How can we meet all of Party A’s needs while still meeting some of Party B’s needs? 12) Which is the following is an advantage of consensus-based decision making? a. It is faster than other forms of decision making. b. It may reveal multiple perspectives on a decision. c. It only allows the parties to give simple responses to questions. d. It focuses attention on the interest of only the most directly involved parties. 13) Restorative justice is based on a theory of justice that considers wrongdoing to be ___? a. A social rather than a legal issue b. A crime against the state c. An offense punishable y law d. An offense against an individual or community 14) John and Terry are leading a discussion on the schedule for the project they are in charge of, and are running into difficulties with May and Jennifer. Jennifer has a list of days she is not available for various reasons; there are a lot of birthdays and weddings coming up in her family, and she has requested time off for each event. May is insisting that Jennifer should not be the reason why the group can't get their project done in a timely fashion, and explains that if she can postpone her anniversary vacation, Jennifer can miss an event or two. The two women have made it very clear that neither of them is going to back down from her position, so they are looking to John and Terry to tell them who is right.  Which of the following is true? a. May has an individualist worldview, and Jennifer has a collectivist worldview b. May has a collectivist worldview, and Jennifer has an individualist worldview c. Both May and Jennifer have a collectivist worldview d. Both May and Jennifer have an individualist worldview 15) Kaitlin, a short, blond, Jewish woman who was a fan of the New York Giants football team, recently started working at a gas station owned by Ed. Ed was a tall, dark-haired atheist who supported the New York Jets. The two frequently argue about football when they work together. Which of the following best describes why Ed and Kaitlin might consider themselves members of an in-group? a. Having positive attributions toward each other b. Sharing an interest in football c. Having a similar economic status d. Sharing certain values 16) Which of the following is NOT an example of how a cultural norm may be expressed? a. Traditions b. Rules c. Difference d. Communication Codes 17) Two nations were involved in a long-term economic conflict. As the conflict went on, citizens of each country developed very negative attitudes toward each other, and the countries’ governments adopted harsh economic and travel policies. Which of the following is a way that multi-track diplomacy could impact this international conflict? a. Imposing economic sanctions on the countries b. Helping the two-government work together to create new official laws c. Creating a formal treaty between the countries d. Facilitating a dialogue between the countries’ religious or social leaders 18) What is the term that describes a sense of "owning" responsibility or the right to make meaningful contributions in a group or situation? a. Concern b. Ownership c. Role d. Support 19) Joe is unhappy with some of the technological updates to the internal employee management software. His coworkers have suggested some improvements to the updates, but Joe wants to get rid of them all together. Joe's boss takes Joe aside and says, "I understand that you don't like the changes to the system, but we are going to try the team's suggestions and see how that works." The statement from Joe's boss is example of which of the following? a. Problem Statement b. Broken record c. Empathy/validation d. Fogging 20) Which of the following best describes the goal of a stakeholder process? a. Containing conflict b. Transforming relationships c. Generating consensus d. Revealing indirect parties 21) Which of the following statements describes how a fact differs from a perception of a fact in the conflict resolution process? a. A fact refers to a motivation in the conflict b. A fact refers to a verifiable occurrence in the conflict c. A fact refers to a root cause of the conflict d. A fact refers to an intention in the conflict 22) Which of the following would be an expected behavior from a person whose culture has a high tolerance for ambiguity? a. Unwillingness to abandon long-standing traditions as context changes b. An attitude of deference and deep respect to social superiors c. A direct way of speaking d. Comfort institution with flexible or ill-understood rules 23) Which of the following may make conflict resolution more comfortable and effective for parties whose worldviews differ from that in the United States? a. Structuring the mediation in a more rigid way so that guides and processes are more clearly defined b. Challenging the parties to develop their own guidelines for the process c. Encouraging a zero-sum mentality, where one party wins, and another loses d. Asking one participant’s worldview for the durations of the medication 24) Which of the following statements about long-term conflicts is true? a. A long-term conflict benefits from conflict analysis after intervention b. A long-term conflict may be beneficial to one of the parties c. A long-term conflict can rarely be resolved d. A long-term conflict typically begins over a difference in values 25) In which conflict resolution process does the intervener meet with each party separately, instead of the parties meeting face-to-face? a. Facilitative mediation b. Evaluative Medication c. Shuttle diplomacy d. Arbitration