PRINCIPLES OF HOSPITALITY AND TOURISM
ACTUAL EXAM PAPER QUESTIONS WITH
DETAILED VERIFIED ANSWERS A+
◉Affiliated Hotel . Answer: A hotel that is a member of a franchise,
chain or referral system. Membership usually provides special
advantages, such as the use of a national reservation system.
◉All-inclusive . Answer: A travel plan which includes all meals, drinks,
tips, service charges, accommodations, and possibly other activities.
◉Average Daily Rate (ADR) . Answer: The total room revenue for a
given period (day, month to date, month, year to date), divided by the
number of rooms occupied for the same period. Frequently used as a
measure of economic performance.
◉Back of House . Answer: The support areas behind the scenes in a
property including housekeeping, laundry, engineering, foodservice;
individuals who operate behind the scenes work to make a guest's
experience pleasant and safe.
◉Booking Engine . Answer: The online reservations system that enables
guests to check room availability and rates, and book rooms.
, ◉Buying Cycle . Answer: The research processes your potential guests
go through.
◉Casual Employee . Answer: The term casual employee is not a
familiar one to many Americans. Instead "temporary worker" or
"independent contractor" is used. Defining what a casual employee is
can get somewhat confusing, since the term can differ from country to
country. In the US, the term casual employee is often used in
universities. It refers to people, often students, who work less than 1000
hours per 12-month calendar year, on an irregular, infrequent or "as-
needed" basis." Because the worker is considered a casual employee, he
or she does not have access to benefits like worker's compensation,
disability, company retirement plans, or health insurance.
◉Central Reservations System . Answer: The ability of guests to make a
reservation for one out of a number of hotels by contacting one agency,
contracted by the hotels acting as a group, to operate this "central"
reservation service.
◉Efficiency . Answer: This is a low-rent form of accommodation
consisting of a kitchenette, a living area, and a sleeping area combined
into one single room. These types of rooms are common in extended-
stay hotels, also known as "apartment hotels."
◉En Suite . Answer: Indicates that a certain feature(s) is directly in the
room, or adjacent to that room.
ACTUAL EXAM PAPER QUESTIONS WITH
DETAILED VERIFIED ANSWERS A+
◉Affiliated Hotel . Answer: A hotel that is a member of a franchise,
chain or referral system. Membership usually provides special
advantages, such as the use of a national reservation system.
◉All-inclusive . Answer: A travel plan which includes all meals, drinks,
tips, service charges, accommodations, and possibly other activities.
◉Average Daily Rate (ADR) . Answer: The total room revenue for a
given period (day, month to date, month, year to date), divided by the
number of rooms occupied for the same period. Frequently used as a
measure of economic performance.
◉Back of House . Answer: The support areas behind the scenes in a
property including housekeeping, laundry, engineering, foodservice;
individuals who operate behind the scenes work to make a guest's
experience pleasant and safe.
◉Booking Engine . Answer: The online reservations system that enables
guests to check room availability and rates, and book rooms.
, ◉Buying Cycle . Answer: The research processes your potential guests
go through.
◉Casual Employee . Answer: The term casual employee is not a
familiar one to many Americans. Instead "temporary worker" or
"independent contractor" is used. Defining what a casual employee is
can get somewhat confusing, since the term can differ from country to
country. In the US, the term casual employee is often used in
universities. It refers to people, often students, who work less than 1000
hours per 12-month calendar year, on an irregular, infrequent or "as-
needed" basis." Because the worker is considered a casual employee, he
or she does not have access to benefits like worker's compensation,
disability, company retirement plans, or health insurance.
◉Central Reservations System . Answer: The ability of guests to make a
reservation for one out of a number of hotels by contacting one agency,
contracted by the hotels acting as a group, to operate this "central"
reservation service.
◉Efficiency . Answer: This is a low-rent form of accommodation
consisting of a kitchenette, a living area, and a sleeping area combined
into one single room. These types of rooms are common in extended-
stay hotels, also known as "apartment hotels."
◉En Suite . Answer: Indicates that a certain feature(s) is directly in the
room, or adjacent to that room.
