PRINCIPLES OF HOSPITALITY AND TOURISM
FULL TEST BANK ACCURATE QUESTIONS AND
CORRECT ANSWERS 100% PASS
▶Americans with Disabilities Act . Answer: A federal law that governs
civil rights protection including equal opportunities for disabled
individuals in public accommodations
▶average daily rate . Answer: the average selling price of all guest
rooms for a given time period of time; Total Room Revenue / Total
Rooms of Rooms
▶back of house . Answer: refers to employees and/or departments who
have limited contact with guests
▶banquet . Answer: a food and beverage event in which all or some
guests are served from a pre-selected menu
▶Bed and Breakfast (B&B) . Answer: small properties owned and/or
operated by person(s) who live at the location. One daily meal is often
included in amenities
, ▶Bell Stand . Answer: location where a guest can locate a bell person
who will escort the guest and his/her luggage to his/her room
▶Budget Hotels (Economy) . Answer: offer low priced guest rooms
including limited amenities (ex: coffee or complimentary breakfast)
▶buser . Answer: an employee who is responsible for clearing
silverware, glassware and dishware for guests
▶call ahead seating . Answer: a process that allows guest to put their
name and number in the party on a wait list,so that when they arrive,
they are already "in-line"
▶casual service restaurant . Answer: a mid-scale or moderately priced
restaurant that offers a full menu often with an ethnic theme or
environment
▶concierge . Answer: employee in a full service hotel responsible for
providing guests with information local dining and attractions as well as
assisting with guest requests
▶conference center . Answer: a property that is designed for the needs
of meeting for groups of 25-75 people
FULL TEST BANK ACCURATE QUESTIONS AND
CORRECT ANSWERS 100% PASS
▶Americans with Disabilities Act . Answer: A federal law that governs
civil rights protection including equal opportunities for disabled
individuals in public accommodations
▶average daily rate . Answer: the average selling price of all guest
rooms for a given time period of time; Total Room Revenue / Total
Rooms of Rooms
▶back of house . Answer: refers to employees and/or departments who
have limited contact with guests
▶banquet . Answer: a food and beverage event in which all or some
guests are served from a pre-selected menu
▶Bed and Breakfast (B&B) . Answer: small properties owned and/or
operated by person(s) who live at the location. One daily meal is often
included in amenities
, ▶Bell Stand . Answer: location where a guest can locate a bell person
who will escort the guest and his/her luggage to his/her room
▶Budget Hotels (Economy) . Answer: offer low priced guest rooms
including limited amenities (ex: coffee or complimentary breakfast)
▶buser . Answer: an employee who is responsible for clearing
silverware, glassware and dishware for guests
▶call ahead seating . Answer: a process that allows guest to put their
name and number in the party on a wait list,so that when they arrive,
they are already "in-line"
▶casual service restaurant . Answer: a mid-scale or moderately priced
restaurant that offers a full menu often with an ethnic theme or
environment
▶concierge . Answer: employee in a full service hotel responsible for
providing guests with information local dining and attractions as well as
assisting with guest requests
▶conference center . Answer: a property that is designed for the needs
of meeting for groups of 25-75 people
