USPS Sales & Services Associate Training EXAM Questions &
Answers | 100% Verified solutions |Questions with Correct Answers
2025 latest update!!
Terms in this set (149)
Perception is Reality
What are our goals? Grow revenue, increase market share, develop lifetime customers.
What are some non-verbal Body movement, facial expressions, personal space.
communication cues?
The SSA shows communication True.
is occurring when they ask the
hazmat question?
Communication skills require you Squarely face the person. Open your posture. Lean towards the
to sender. Eye contact. Relax.
practice actively attending. What
does
S.O.L.E.R. represent?
The value to the customer of the product features and benefits. how the
What is a value proposition?
customer
feels the product meets their needs.
The understanding of a customer's needs through the use of
What is "need satisfaction
selling"? probing questions and careful listening.
What are some examples of the I need, I want, I'm looking for, It's important, etc.
use of the "language of
needs"?
When you sell maximum Needs.
value you are meeting the
customer's__________.
What is a need? A desire to improve or accomplish something.
An informed mutual decision A successful sales transaction.
with the customer on
service/products is________
_.
, What does G.I.S.T. stand for in the Greet, Inquire, Suggest, Thank.
processing of engaging customers?
A common myth in Message.
communication is that listeners
receive the same____ all the
time.
If you ask a customer if they would Suggest.
like to
send a package Priority Mail
Express, which is guaranteed to
arrive tomorrow, with $100
insurance and tracking included.
what
park of G.I.S.T. would this be?
Once you determine how a Stamps, PO Boxes, money orders, packaging supplies, greeting cards,
customer wants to mail a passports.
package and have offered
additional insurance, what
additional products may you
suggest?
What is the maximum weight for 70 lbx.
any package?
How do you determine the Combine the length plus girth.
dimensions of a mailpiece?
Letters, flats (large envelopes), machinable parcels (SPRS),
What are the 5 processing
categories? irregular parcels and outside parcels (both non-machinable).
What is our "Retail Motto"? Clean, stocked and Friendly...Everyday!.
What is the maximum length and 130" for standard post only. Oversize charges will apply for packages
girth (combined) for a parcel? exceeding 108".
Packages weighing less than 20 lbs that measure over 84" but not more
When are balloon charges applied? than 108"
(length + girth combined) that are shipped Priority mail zones
104 or Standard to all zones.
If an article meets the size Parcel rate.
qualifications for a large
envelope (flat) but is
rigid...what price category is it
Answers | 100% Verified solutions |Questions with Correct Answers
2025 latest update!!
Terms in this set (149)
Perception is Reality
What are our goals? Grow revenue, increase market share, develop lifetime customers.
What are some non-verbal Body movement, facial expressions, personal space.
communication cues?
The SSA shows communication True.
is occurring when they ask the
hazmat question?
Communication skills require you Squarely face the person. Open your posture. Lean towards the
to sender. Eye contact. Relax.
practice actively attending. What
does
S.O.L.E.R. represent?
The value to the customer of the product features and benefits. how the
What is a value proposition?
customer
feels the product meets their needs.
The understanding of a customer's needs through the use of
What is "need satisfaction
selling"? probing questions and careful listening.
What are some examples of the I need, I want, I'm looking for, It's important, etc.
use of the "language of
needs"?
When you sell maximum Needs.
value you are meeting the
customer's__________.
What is a need? A desire to improve or accomplish something.
An informed mutual decision A successful sales transaction.
with the customer on
service/products is________
_.
, What does G.I.S.T. stand for in the Greet, Inquire, Suggest, Thank.
processing of engaging customers?
A common myth in Message.
communication is that listeners
receive the same____ all the
time.
If you ask a customer if they would Suggest.
like to
send a package Priority Mail
Express, which is guaranteed to
arrive tomorrow, with $100
insurance and tracking included.
what
park of G.I.S.T. would this be?
Once you determine how a Stamps, PO Boxes, money orders, packaging supplies, greeting cards,
customer wants to mail a passports.
package and have offered
additional insurance, what
additional products may you
suggest?
What is the maximum weight for 70 lbx.
any package?
How do you determine the Combine the length plus girth.
dimensions of a mailpiece?
Letters, flats (large envelopes), machinable parcels (SPRS),
What are the 5 processing
categories? irregular parcels and outside parcels (both non-machinable).
What is our "Retail Motto"? Clean, stocked and Friendly...Everyday!.
What is the maximum length and 130" for standard post only. Oversize charges will apply for packages
girth (combined) for a parcel? exceeding 108".
Packages weighing less than 20 lbs that measure over 84" but not more
When are balloon charges applied? than 108"
(length + girth combined) that are shipped Priority mail zones
104 or Standard to all zones.
If an article meets the size Parcel rate.
qualifications for a large
envelope (flat) but is
rigid...what price category is it
