WITH ANSWERS GRADED A+
◉ marketing. Answer: The process of communicating a business's
messages to its market is called ____________________________.
◉ product-service. Answer: All the food and services offered by an
operation to a customer is an example of ____________________ mix.
◉ presentation. Answer: The use of location, decor, and theme to make
the operation more pleasing to customers is an example of
____________ mix.
◉ communication. Answer: The way in which an operation tells its
customer about its products and services is called _____________ mix.
◉ Marketing plan. Answer: The list of action steps necessary for an
operation to sell a product or service is called a
______________________.
◉ Threats. Answer: Which part of a SWOT analysis identifies the
factors outside the operation that could decrease revenues or increase
costs?
, ◉ Experimental. Answer: Which market research method tries out a
product for a limited time or with a limited group of people?
◉ Observational. Answer: Which market research method involves
watching how customers react in a natural setting toward a product?
◉ Survey. Answer: Which market research method gathers information
through telephone, e-mail, or tableside?
◉ focus group. Answer: A small group of people expressing their
opinions about a new product or service is called a
______________________.
◉ market segmentation. Answer: Breaking down a large market into
smaller groups of similar individuals is called
_________________________.
◉ Mass. Answer: Which type of marketing treats everyone as having the
same needs and wants?
◉ Target. Answer: Which type of marketing treats people as different
from each other and tries to make a focused appeal to a distinct group of
customers?