Review Exam Updated Actual Questions
and CORRECT Answers
Which of the following is primarily related to Stage 4 of the linear communication model,
perceiving the information as a message.
a. Attending
b. Decoding
c. Channeling
d. Deciding - CORRECT ANSWER Attending
Employees complain of feeling overwhelmed by e-mail and text messages, with some
employees checking their e-mail boxes up to 40 times per hour. Such constant connection
with others results in - CORRECT ANSWER Information overload
Communication competence involves knowing what's appropriate and having the requisite
communication skills to perform. What is the third factor important to defining
communication competence? - CORRECT ANSWER Motivation
Meaning is a central concept to the communication process. From the communication
perspective meaning would best be described as - CORRECT ANSWER The
subjective response of a communication to experiences and symbols used to label those
experiences.
According to Chapter 1, which business and professional communication problem does office
gossip fall under? - CORRECT ANSWER Ethical dilemmas
Perception refers to - CORRECT ANSWER Identifying and classifying stimuli
apprehended by the senses
, Communication through new media channels are best described by the linear model of
communication, while face-to-face meetings are form of communication that truly fit the
simultaneous transaction model - CORRECT ANSWER False
Quiet communicators are often perceived as less competent than their more verbal
counterparts - CORRECT ANSWER True
The "personalness" of new media is a measure of well they simulate face-to-face
conversation - CORRECT ANSWER True
Though important for many service oriented fields like travel, hospitality, real estate and
sales, good communication skills are not particularly important for highly technical scientific
fields - CORRECT ANSWER False
It is difficult to change an organization's culture if the change you want to make is different
than the vision held by senior leadership or management - CORRECT ANSWER True
The Hawthorn Studies led to a new classification of theories about organizing, called: -
CORRECT ANSWER Humanistic theory
A system of concepts with indications of the relationships among them that help us to
understand a phenomenon is the definition of - CORRECT ANSWER Formal,
scholarly theory
Max Weber's Theory of Bureaucracy is an example of - CORRECT
ANSWER Classical Theory
Permeable boundaries enable an organization to: - CORRECT ANSWER Function as a
relatively open system
Excellent cultures spend more time planning, discussing, and analyzing than weak,
ineffective organizational cultures - CORRECT ANSWER False