Wellcare - 2026 Certifications
Study online at https://quizlet.com/_hkfj7y
1. All contracted brokers/agents are required to review, agree, and adhere to
Centene's Business Ethics and Code of Conduct Policy: True
2. Aunnually, brokers are required to complete a Wellcare Contract Recertifica-
tion case in:: Centene Workbench (CWB)
3. Brokers and agents may be investigated for non-compliant behavior based
on any of the following activities EXCEPT:: Yelp review
4. Brokers/agents must inform Wellcare of all marketing/sales events at which
plans or materials will be presented or distributed. This includes:: Both Formal and
Informal Events
5. Marketing/sales events are prohibited from taking place within ___ of an
educational event in the same location.: 12 Hours
6. A Business Reply Card (BRC) or a request to receive additional information is
valid for 24 months following the date of the beneficiary's signature date or the
date of the beneficiary's initial request for information.: False
7. A Scope of Appointment (SOA) for the products indicated is active _____ from
the beneficiary signature date.: 12 months
8. A completed Scope of Appointment, signed or accepted, is required within 3
days of a sales appointment.: False
9. Agents & brokers must discuss a CMS-developed list of items during the mar-
keting and sale of MA or Part D plans at the end of the enrollment process.: False
10. Confirm you have the members current __________ in our systems to ensure
they receive resources timely throughout and beyond their onboarding jour-
ney: Both A and C:
Mobile phone number
Email address
11. Members have access to the online self-service Member Portal______.: 24/7
12. Grievance requests, or any evidence concerning a grievance must be filed
orally or in writing no later than _____ calendar days from the date of the event
or the date the member is made aware of the issue.: 60
13. Getting members to see their PCP helps ensure they establish a relationship
for continuity of care purposes and better management of chronic conditions.-
: True
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Study online at https://quizlet.com/_hkfj7y
1. All contracted brokers/agents are required to review, agree, and adhere to
Centene's Business Ethics and Code of Conduct Policy: True
2. Aunnually, brokers are required to complete a Wellcare Contract Recertifica-
tion case in:: Centene Workbench (CWB)
3. Brokers and agents may be investigated for non-compliant behavior based
on any of the following activities EXCEPT:: Yelp review
4. Brokers/agents must inform Wellcare of all marketing/sales events at which
plans or materials will be presented or distributed. This includes:: Both Formal and
Informal Events
5. Marketing/sales events are prohibited from taking place within ___ of an
educational event in the same location.: 12 Hours
6. A Business Reply Card (BRC) or a request to receive additional information is
valid for 24 months following the date of the beneficiary's signature date or the
date of the beneficiary's initial request for information.: False
7. A Scope of Appointment (SOA) for the products indicated is active _____ from
the beneficiary signature date.: 12 months
8. A completed Scope of Appointment, signed or accepted, is required within 3
days of a sales appointment.: False
9. Agents & brokers must discuss a CMS-developed list of items during the mar-
keting and sale of MA or Part D plans at the end of the enrollment process.: False
10. Confirm you have the members current __________ in our systems to ensure
they receive resources timely throughout and beyond their onboarding jour-
ney: Both A and C:
Mobile phone number
Email address
11. Members have access to the online self-service Member Portal______.: 24/7
12. Grievance requests, or any evidence concerning a grievance must be filed
orally or in writing no later than _____ calendar days from the date of the event
or the date the member is made aware of the issue.: 60
13. Getting members to see their PCP helps ensure they establish a relationship
for continuity of care purposes and better management of chronic conditions.-
: True
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