2026 Wellcare ACT Mastery Exam
Study online at https://quizlet.com/_hk3kve
1. Annually, brokers are required to complete a Wellcare C. Centene Workbench
Contract Recertification case in: (CWB)
A. Salesforce
B. Wellcare.com
C. Centene Workbench (CWB)
D. Sales Material Ordering Portal
2. Brokers must meet all required contracting, training, FALSE
and certification required every two years.
TRUE
FALSE
3. Brokers/agents can submit a support ticket online TRUE
through their Centene Workbench (CWB) portal.
TRUE
FALSE
4. When an agent self-reports a compliance issue in good TRUE
faith, that may be considered a mitigating factor to any
disciplinary action.
TRUE
FALSE
5. A reported non-compliant behavior investigation that A. Founded
results in a ____ disposition is one where the inves-
tigation produced evidence that the alleged miscon-
duct occurred.A. FoundedB. UnfoundedC. Unprofes-
sional/Inappropriate BehaviorD. Inconclusive
6. At ____, brokers/agents offer plan information upon B. Informal Sales Events
request only while at a table, booth, kiosk, or RV.
A. Formal Sales Events
, 2026 Wellcare ACT Mastery Exam
Study online at https://quizlet.com/_hk3kve
B. Informal Sales Events
C. Educational Events
7. When participating in sales appointments, bro- TRUE
kers/agents are required to bring to the appointment
and leave with the beneficiary an Enrollment Guide
and Application with a Business Reply Envelope (BRE).
TRUE
FALSE
8. A Business Reply Card (BRC) or a request to receive FALSE
additional information is valid for 24 months following
the date of the beneficiary's signature date or the date
of the beneficiary's initial request for information.
TRUE
FALSE
9. The Third-Party Marketing Organization (TPMO) dis- TRUE
claimer must be used by any TPMO that sells plans
on behalf of more than one Medicare Advantage (MA)
plan provider.
TRUE
FALSE
10. Brokers/agents must inform Wellcare of all market- C. Both Formal and Infor-
ing/sales events at which plans or materials will be mal Sales Events.
presented or distributed. This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None
11. False
, 2026 Wellcare ACT Mastery Exam
Study online at https://quizlet.com/_hk3kve
Agents and brokers must discuss a Centers for
Medicare & Medicaid Services (CMS) developed list of
items during the marketing and sale of a Medicare
Advantage (MA) or Part D plan at the end of the enroll-
ment process.
TRUE
FALSE
12. Regarding the Disaster/Emergency (DST) Special Elec- FALSE
tion Period (SEP), beneficiaries are automatically eligi-
ble for this SEP solely by residing in the area affected
by the emergency/disaster order.
TRUE
FALSE
13. Prior to completing the enrollment, confirm all of the TRUE
beneficiary's providers are in-network.
TRUE
FALSE
14. A Scope of Appointment (SOA) is not needed for per- FALSE
sonal and individual sales appointments with existing
clients/members.
TRUE
FALSE
15. Low-Income Subsidy (LIS), which is often referred to as False
Extra Help, does not apply to Part C but eliminates all
Part D plan premiums.
TRUE
FALSE
16. D. Both A and C.
Study online at https://quizlet.com/_hk3kve
1. Annually, brokers are required to complete a Wellcare C. Centene Workbench
Contract Recertification case in: (CWB)
A. Salesforce
B. Wellcare.com
C. Centene Workbench (CWB)
D. Sales Material Ordering Portal
2. Brokers must meet all required contracting, training, FALSE
and certification required every two years.
TRUE
FALSE
3. Brokers/agents can submit a support ticket online TRUE
through their Centene Workbench (CWB) portal.
TRUE
FALSE
4. When an agent self-reports a compliance issue in good TRUE
faith, that may be considered a mitigating factor to any
disciplinary action.
TRUE
FALSE
5. A reported non-compliant behavior investigation that A. Founded
results in a ____ disposition is one where the inves-
tigation produced evidence that the alleged miscon-
duct occurred.A. FoundedB. UnfoundedC. Unprofes-
sional/Inappropriate BehaviorD. Inconclusive
6. At ____, brokers/agents offer plan information upon B. Informal Sales Events
request only while at a table, booth, kiosk, or RV.
A. Formal Sales Events
, 2026 Wellcare ACT Mastery Exam
Study online at https://quizlet.com/_hk3kve
B. Informal Sales Events
C. Educational Events
7. When participating in sales appointments, bro- TRUE
kers/agents are required to bring to the appointment
and leave with the beneficiary an Enrollment Guide
and Application with a Business Reply Envelope (BRE).
TRUE
FALSE
8. A Business Reply Card (BRC) or a request to receive FALSE
additional information is valid for 24 months following
the date of the beneficiary's signature date or the date
of the beneficiary's initial request for information.
TRUE
FALSE
9. The Third-Party Marketing Organization (TPMO) dis- TRUE
claimer must be used by any TPMO that sells plans
on behalf of more than one Medicare Advantage (MA)
plan provider.
TRUE
FALSE
10. Brokers/agents must inform Wellcare of all market- C. Both Formal and Infor-
ing/sales events at which plans or materials will be mal Sales Events.
presented or distributed. This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None
11. False
, 2026 Wellcare ACT Mastery Exam
Study online at https://quizlet.com/_hk3kve
Agents and brokers must discuss a Centers for
Medicare & Medicaid Services (CMS) developed list of
items during the marketing and sale of a Medicare
Advantage (MA) or Part D plan at the end of the enroll-
ment process.
TRUE
FALSE
12. Regarding the Disaster/Emergency (DST) Special Elec- FALSE
tion Period (SEP), beneficiaries are automatically eligi-
ble for this SEP solely by residing in the area affected
by the emergency/disaster order.
TRUE
FALSE
13. Prior to completing the enrollment, confirm all of the TRUE
beneficiary's providers are in-network.
TRUE
FALSE
14. A Scope of Appointment (SOA) is not needed for per- FALSE
sonal and individual sales appointments with existing
clients/members.
TRUE
FALSE
15. Low-Income Subsidy (LIS), which is often referred to as False
Extra Help, does not apply to Part C but eliminates all
Part D plan premiums.
TRUE
FALSE
16. D. Both A and C.
