C172 WGU COMPLETE V3 BUSINESS OF IT COURSE
2025/2026 | VERIFIED QUESTIONS AND ANSWERS
GRADED A+ | IT MANAGEMENT, STRATEGY & SYSTEMS
STUDY GUIDE | GUARANTEED SUCCESS
password policy - CORRECT ANSWER - sets rules for computing passwords
for an organization
MTBF (Mean Time Between Failures) - CORRECT ANSWER - measures the
system's reliability by identifying the average time between failures
MTTF (mean time to failure) - CORRECT ANSWER - predicts the equipment
runtime before a failure requires the equipment to be replaced
MTTR (mean time to recover or repair) - CORRECT ANSWER - measures
the average time it takes to bring a system back from failure
full backup - CORRECT ANSWER - most complete type of backup, where all
data is copied to a designed backup location or medium
differential backup - CORRECT ANSWER - includes all data that has
changed since the last full backup
incremental backup - CORRECT ANSWER - only include data that has
changed since the previous backup copy;
takes the least time and the least storage space
Occupational Safety and Health Act - CORRECT ANSWER - OSH Act
,Occupational Safety and Health Administration - CORRECT ANSWER -
OSHA
National Fire Protection Association - CORRECT ANSWER - NFPA;
creates standards and codes to help form safe environments and prevent
accidents
Code of Federal Regulations - CORRECT ANSWER - CFR
Emergency action plan - CORRECT ANSWER - EAP
Fire prevention plan - CORRECT ANSWER - FPP
Safety data sheets - CORRECT ANSWER - SDS;
required documentation that identifies potential hazards;
formerly MSDS (material SDS)
Biometric Systems - CORRECT ANSWER - Systems that measure and
analyze specific characteristics of the human body for the purpose of
authentication
FERPA (Family Educational Rights and Privacy Act) - CORRECT ANSWER
- federal law that requires all educational institutions to protect the privacy of
student education records
FISMA (Federal Information Security Management Act) - CORRECT
ANSWER - a federal law that was developed to protect government
information, operations, and assets against security threats
,GLBA (Gramm-Leach-Bliley Act) - CORRECT ANSWER - federal law that
requires all financial institutions to protect customer financial information data,
to safeguard the financial information against security threats, and to deny any
unwarranted access to financial data
HIPAA (Health Insurance Portability and Accountability Act) - CORRECT
ANSWER - federal law that requires all health-related agencies to protect the
personally identifiable information (PII) of patients
PCI DSS (Payment Card Industry Data Security Standard) - CORRECT
ANSWER - standard set by the Payment Card Industry that holds banks and
merchants accountable for any credit card breach
MOU (memorandum of understanding) - CORRECT ANSWER - a formal
agreement between two or more parties to establish official service partnerships;
sometimes called letter of intent (LOI)
SLA (Service Level Agreement) - CORRECT ANSWER - a formal agreement
typically between a service provider and a client or end user that defines the
level of service expected from the provider
MSA (master service agreement) - CORRECT ANSWER - an overarching
document that creates a framework for multiple service level agreements;
facilitates the creation of future agreements
MLA (Master license agreement) - CORRECT ANSWER - defines the owner
rights, terms, and conditions related to intellectual property
NDA (Non-Disclosure Agreement) - CORRECT ANSWER - a legal
agreement to bind a party or parties to not disclose or share specific information
, SOW (Statement of work) - CORRECT ANSWER - a document often used in
conjunction with an MSA that contains all the specifics of the service;
includes deliverables, schedules, responsibilities
AUP (Acceptable Use Policy) - CORRECT ANSWER - outlines the
acceptable use of IT equipment and related services
incident response policy - CORRECT ANSWER - 1. preparation
2. identification
3. containment
4. eradication
5. recovery
6. follow-up
privileged user agreement - CORRECT ANSWER - establishes expectations
for the conduct of individuals granted privileged access to an organization's
enterprise systems and services
SOP (Standard Operating Procedure) - CORRECT ANSWER - a procedure
document that describes routine operations accompanied by step-by-step
instructions showing how to perform routine activities;
ensures quality and consistency of operations
HA (High Availability) - CORRECT ANSWER - describes systems that are in
continuous operation for a long time, with minimal downtime
cold site - CORRECT ANSWER - empty facility with only power and
cooling, but no equipment or racks
hot site - CORRECT ANSWER - full-blown operational facility with power,
cooling, and equipment racked and powered up and connected to the network; a
duplicate of the current data center
2025/2026 | VERIFIED QUESTIONS AND ANSWERS
GRADED A+ | IT MANAGEMENT, STRATEGY & SYSTEMS
STUDY GUIDE | GUARANTEED SUCCESS
password policy - CORRECT ANSWER - sets rules for computing passwords
for an organization
MTBF (Mean Time Between Failures) - CORRECT ANSWER - measures the
system's reliability by identifying the average time between failures
MTTF (mean time to failure) - CORRECT ANSWER - predicts the equipment
runtime before a failure requires the equipment to be replaced
MTTR (mean time to recover or repair) - CORRECT ANSWER - measures
the average time it takes to bring a system back from failure
full backup - CORRECT ANSWER - most complete type of backup, where all
data is copied to a designed backup location or medium
differential backup - CORRECT ANSWER - includes all data that has
changed since the last full backup
incremental backup - CORRECT ANSWER - only include data that has
changed since the previous backup copy;
takes the least time and the least storage space
Occupational Safety and Health Act - CORRECT ANSWER - OSH Act
,Occupational Safety and Health Administration - CORRECT ANSWER -
OSHA
National Fire Protection Association - CORRECT ANSWER - NFPA;
creates standards and codes to help form safe environments and prevent
accidents
Code of Federal Regulations - CORRECT ANSWER - CFR
Emergency action plan - CORRECT ANSWER - EAP
Fire prevention plan - CORRECT ANSWER - FPP
Safety data sheets - CORRECT ANSWER - SDS;
required documentation that identifies potential hazards;
formerly MSDS (material SDS)
Biometric Systems - CORRECT ANSWER - Systems that measure and
analyze specific characteristics of the human body for the purpose of
authentication
FERPA (Family Educational Rights and Privacy Act) - CORRECT ANSWER
- federal law that requires all educational institutions to protect the privacy of
student education records
FISMA (Federal Information Security Management Act) - CORRECT
ANSWER - a federal law that was developed to protect government
information, operations, and assets against security threats
,GLBA (Gramm-Leach-Bliley Act) - CORRECT ANSWER - federal law that
requires all financial institutions to protect customer financial information data,
to safeguard the financial information against security threats, and to deny any
unwarranted access to financial data
HIPAA (Health Insurance Portability and Accountability Act) - CORRECT
ANSWER - federal law that requires all health-related agencies to protect the
personally identifiable information (PII) of patients
PCI DSS (Payment Card Industry Data Security Standard) - CORRECT
ANSWER - standard set by the Payment Card Industry that holds banks and
merchants accountable for any credit card breach
MOU (memorandum of understanding) - CORRECT ANSWER - a formal
agreement between two or more parties to establish official service partnerships;
sometimes called letter of intent (LOI)
SLA (Service Level Agreement) - CORRECT ANSWER - a formal agreement
typically between a service provider and a client or end user that defines the
level of service expected from the provider
MSA (master service agreement) - CORRECT ANSWER - an overarching
document that creates a framework for multiple service level agreements;
facilitates the creation of future agreements
MLA (Master license agreement) - CORRECT ANSWER - defines the owner
rights, terms, and conditions related to intellectual property
NDA (Non-Disclosure Agreement) - CORRECT ANSWER - a legal
agreement to bind a party or parties to not disclose or share specific information
, SOW (Statement of work) - CORRECT ANSWER - a document often used in
conjunction with an MSA that contains all the specifics of the service;
includes deliverables, schedules, responsibilities
AUP (Acceptable Use Policy) - CORRECT ANSWER - outlines the
acceptable use of IT equipment and related services
incident response policy - CORRECT ANSWER - 1. preparation
2. identification
3. containment
4. eradication
5. recovery
6. follow-up
privileged user agreement - CORRECT ANSWER - establishes expectations
for the conduct of individuals granted privileged access to an organization's
enterprise systems and services
SOP (Standard Operating Procedure) - CORRECT ANSWER - a procedure
document that describes routine operations accompanied by step-by-step
instructions showing how to perform routine activities;
ensures quality and consistency of operations
HA (High Availability) - CORRECT ANSWER - describes systems that are in
continuous operation for a long time, with minimal downtime
cold site - CORRECT ANSWER - empty facility with only power and
cooling, but no equipment or racks
hot site - CORRECT ANSWER - full-blown operational facility with power,
cooling, and equipment racked and powered up and connected to the network; a
duplicate of the current data center
