CIS-ITSM CERTIFICATION LATEST 2025 WITH 200 REAL EXAM
QUESTIONS AND CORRECT ANSWERS(VERIFIED ANSWERS)|AGRADE
Terms in this set (180)
What are the three personas in A. Incident Manager [incident_manager]
Major Incident Management? B. Major Incident Manager [major_incident_manager]
Select 3 Answers from the below D. Communication Manager [communication_manager]
options.
A. Incident Manager
[incident_manager]
B. Major Incident
Manager
[major_incident_man
ager]
C. Incident Write
[sn_incident_write]
D. Communication
Manager
[communication_man
ager]
Who can perform the first level A. Group member
of approval in a low-risk normal B. Change manager
change request?
Select 2 Answers from the below
options.
A. Group member
B. Change manager
C. CAB
D. ECAB
What type of change request D. Standard
does NOT require CAB
authorization?
A. Emergency
B. Normal
C. Retrospective
D. Standard
,Which persona reviews and B. Approver
approves a request to
purchase office printers for a
break room?
A. Catalog Manager
B. Approver
C. Requester
D. Service Owner
What type of Service Catalog B. Record producer
item is used to create an
incident or raise an HR case?
A. Order an item
B. Record producer
C. Maintain a service
D. Request a service
Which of the following are the A. Awaiting Caller
out-of-the- box On-hold reasons B. Awaiting Vendor
on the Incident form? Select 3 D. Awaiting Change
Answers from the below options.
A. Awaiting Caller
B. Awaiting Vendor
C. Awaiting Request
D. Awaiting Change
Which record type in request C. SCTASK
management is closed first?
A. REQ
B. RITM
C. SCTASK
D. PRQ
,What two fields are A. Risk
automatically calculated D. Impact
by completing the risk
assessment on a change
request?
Select 2 Answers from the below
options.
A. Risk
B. Conflict status
C. Priority
D. Impact
Where can fulfillers navigate to C. Service Desk > My Groups Work
find D. Service Desk > My Work
catalog tasks assigned to them and
their groups to fulfil requests?
Select 2 Answers from the below
options.
A. Service Catalog > My Groups
Work
B. Service Catalog > My Work
C. Service Desk > My Groups Work
D. Service Desk > My Work
, (Utah) You can give users a better D. By using the human readable URLs capability
idea of what they see when they
access the Knowledge Portal
links.
How do you define the URL
structure of the Knowledge
Portal pages to improve the
search experience?
A. By utilizing the Tiny URL
Support app
B. By installing the Link Generator
plugin
C. By improving the knowledge
page load times
D. By using the human
readable URLs capability
E. By configuring the Sitemap
Generator record
Which of the following variable B. List Collector
type is supported in a multi-row
variable set (MRVS)?
A. HTML
B. List Collector
C. Attachment
D. Label
A single request is submitted for C. Fulfilment can begin once the REQ is approved.
approval. The RITM workflow
includes pre-approval. Which of
the following is true?
A. Fulfilment can begin once
other RITMs in the REQ are
approved.
B. Fulfilment can begin
immediately.
C. Fulfilment can begin once
the REQ is approved.
QUESTIONS AND CORRECT ANSWERS(VERIFIED ANSWERS)|AGRADE
Terms in this set (180)
What are the three personas in A. Incident Manager [incident_manager]
Major Incident Management? B. Major Incident Manager [major_incident_manager]
Select 3 Answers from the below D. Communication Manager [communication_manager]
options.
A. Incident Manager
[incident_manager]
B. Major Incident
Manager
[major_incident_man
ager]
C. Incident Write
[sn_incident_write]
D. Communication
Manager
[communication_man
ager]
Who can perform the first level A. Group member
of approval in a low-risk normal B. Change manager
change request?
Select 2 Answers from the below
options.
A. Group member
B. Change manager
C. CAB
D. ECAB
What type of change request D. Standard
does NOT require CAB
authorization?
A. Emergency
B. Normal
C. Retrospective
D. Standard
,Which persona reviews and B. Approver
approves a request to
purchase office printers for a
break room?
A. Catalog Manager
B. Approver
C. Requester
D. Service Owner
What type of Service Catalog B. Record producer
item is used to create an
incident or raise an HR case?
A. Order an item
B. Record producer
C. Maintain a service
D. Request a service
Which of the following are the A. Awaiting Caller
out-of-the- box On-hold reasons B. Awaiting Vendor
on the Incident form? Select 3 D. Awaiting Change
Answers from the below options.
A. Awaiting Caller
B. Awaiting Vendor
C. Awaiting Request
D. Awaiting Change
Which record type in request C. SCTASK
management is closed first?
A. REQ
B. RITM
C. SCTASK
D. PRQ
,What two fields are A. Risk
automatically calculated D. Impact
by completing the risk
assessment on a change
request?
Select 2 Answers from the below
options.
A. Risk
B. Conflict status
C. Priority
D. Impact
Where can fulfillers navigate to C. Service Desk > My Groups Work
find D. Service Desk > My Work
catalog tasks assigned to them and
their groups to fulfil requests?
Select 2 Answers from the below
options.
A. Service Catalog > My Groups
Work
B. Service Catalog > My Work
C. Service Desk > My Groups Work
D. Service Desk > My Work
, (Utah) You can give users a better D. By using the human readable URLs capability
idea of what they see when they
access the Knowledge Portal
links.
How do you define the URL
structure of the Knowledge
Portal pages to improve the
search experience?
A. By utilizing the Tiny URL
Support app
B. By installing the Link Generator
plugin
C. By improving the knowledge
page load times
D. By using the human
readable URLs capability
E. By configuring the Sitemap
Generator record
Which of the following variable B. List Collector
type is supported in a multi-row
variable set (MRVS)?
A. HTML
B. List Collector
C. Attachment
D. Label
A single request is submitted for C. Fulfilment can begin once the REQ is approved.
approval. The RITM workflow
includes pre-approval. Which of
the following is true?
A. Fulfilment can begin once
other RITMs in the REQ are
approved.
B. Fulfilment can begin
immediately.
C. Fulfilment can begin once
the REQ is approved.
