GEN 499 Conflict_Resolution_Milestone_2_Test_2020 | GEN499 Conflict_Resolution_Milestone_2_Test_Graded A

You passed this Milestone 22 questions were answered correctly. 1 Joe and Carolyn agreed to meet at a bar before going to see a movie. When Joe arrived, he found Carolyn sitting at a table near the giant TV that was showing the baseball game. As he sat down, a player hit a home run and the bar erupted with shouts and whistles, so he loudly asked, "What movie do you want to see tonight?" Carolyn responded with, "I don't think we need to move to another table; I don't see any available, anyway!" After the shouts and whistles quieted down, Joe said, "I'm sorry, I couldn't hear you. What movie did you suggest?" Carolyn replied, "I didn't say anything about a movie. I suggested that we stay here." Joe got upset and replied, "I really wanted to go to the movies tonight! I hate when you change your mind at the last minute!" Which of the following statements is the best description for what happened between Joe and Carolyn?  Joe's internal filter made him interpret Carolyn's response in a negative way.  Carolyn's internal filter prevented her from understanding what Joe asked.  Carolyn misunderstood Joe's unintentional message.  Joe and Carolyn misunderstood each other because of external filters. CONCEPT Internal and External Filters 2 If an individual feels there is a lack of common interests in a relationship, conflict may occur because of which missing core concern?  Affiliation Self-Actualization  Appreciation  Autonomy CONCEPT Core Concerns: Affiliation 3 When an individual is secure and confident in a conflict experience, he or she can avoid the adrenaline response by doing which of the following?  Responding with disagreement  Remaining calm  Performing a risk/gain analysis  Ignoring the conflict CONCEPT Security, Confidence, and Courage 4 Which of the following does NOT support the development of healthy relationships?  Unquestioning loyalty  Similar values  Joint experiences  Common goals CONCEPT The Need for Relationships 5Harry complained about his job to his brother, Stuart. "I like the work, but the office is lifedraining. No one supports anyone else, everyone is always in a bad mood, and the company rules keep us from doing our jobs effectively. Besides that, the pay is lousy. I just try to go in, keep my head down, and come home." Stuart replied, "Well, you're still pretty young, and you have good skills. Why not quit and find a new job? Find another company that does the same work, if it's what you like doing. Or try something new." Harry shrugged. “But who knows if it will be better anywhere else? At least, after all the time I’ve been at my job, I know what to expect.” Which of the following does Harry’s response suggest he is reluctant to change?  His belief system  His cognitive dissonance  His conflict style  His comfort zone CONCEPT The Comfort Zone and Resistance to Change 6 Trisha and Bill were in a mediation when Trisha suddenly jumped up and yelled, "Stop trying to downplay my feelings, Bill! You always brush off what I have to say and it really makes me angry!" Which of the following statements describes what the mediator should be aware of in this situation?  The most strongly displayed emotion may be obscuring a more relevant emotion.  All emotions are displayed at the same "volume."  The loudest emotion displayed is the most important one. Only one emotion can be felt at any given time. CONCEPT Anger in Conflict 7 Steven was a stay-at-home dad with two children whose wife, Emma, worked long hours as the director of a large, non-profit organization. When Emma came home and tossed her wet raincoat on the sofa, and immediately began talking about the clients at work, Steven interrupted to confront her. "Do you think you're somehow better than me because you work outside the house?" Steven's statement that Emma acts like she is "better" or more important than he is implies that which of his core concerns is not being met?  Affiliation  Role  Status  Autonomy CONCEPT Core Concerns: Status 8 When approaching decision-making, the majority of people find __________ most important.  comparing themselves to others  standing firm  being positive  avoiding loss CONCEPTGain and Risk 9 Which of the following is NOT a means of reducing the body’s fight/flight reaction?  Slow, deep breathing  Deliberate analysis of a perceived threat  Removing the threat or retreating from the threat  Going limp CONCEPT Quelling the Adrenaline Response 10 It wasn't Thomas' best day. While walking to work, he had to leap back onto the sidewalk to avoid being struck by a speeding car. At work, he had a loud, angry argument with his boss, who was very critical of a project Thomas had just completed. And when he returned home after work, Thomas surprised a man trying to break into his house. Thomas yelled for the police, and the man ran away. Which of the following is a situation in which Thomas likely experienced a fight/flight reaction?  Arguing with his boss  Surprising the burglar  All of the answer choices are correct.  Avoiding the car CONCEPT The Amygdala and Fight/Flight Reaction 11 A(n) __________ is the best way for a receiver to indicate that information has been received and interpreted the way the sender intended. internal filter  symbol  external filter  confirmation message CONCEPT The Communication Process 101 12 What is one way a person can resolve cognitive dissonance?  Integrating the multiple beliefs  Rejecting all ideas as false  Accepting that he or she lost the argument  Ignoring the conflict between beliefs CONCEPT Cognitive Dissonance and Conflict 13 Ari spent five years divorcing his wife, declaring bankruptcy, and alienating many of his friends. Now 45 years old, his goal was to get his life back together. He got a good job, built up some savings, began rebuilding his credit, and developed a good working relationship with his ex-wife. One morning he said to himself, "I'm doing well. No one thinks I'm a loser now. But most of my old friends only knew me as half of a couple. I need people in my life that like the person I am now. I have to start going out, meeting people, and making a new set of friends.” By searching for a group of friends, Ari is attempting to satisfy which of the following categories of needs in Maslow's hierarchy?  Love/belonging Safety  Physiological  Self-actualization CONCEPT Maslow's Hierarchy of Needs 14 Eric was a successful banker who frequently rode his bike to work to avoid having to park in the downtown area where his office was located. He brought his suit to the office in a shoulder bag and changed from his biking clothes before work. One morning, he entered the office and found his boss leading some new interns around. One of the interns looked at Eric and then asked Eric’s boss, “Why do you still use bike messengers when most things can be emailed or faxed?” Eric laughed and explained that he works at the bank but rides his bike to work. The intern believed that Eric was a bike messenger because of which of the following?  Cognitive dissonance  Verbal communication  Emotional bias  Unintentional communication CONCEPT Communication Is Constant 15 Role is part of which level in Maslow's hierarchy of needs?  Self-actualization  Physiological Esteem  Security CONCEPT Core Concerns: Role 16 Trust is developed in which of the following ways?  By fulfilling certain roles and expectations in a relationship  Through the realization that another person is similar, and therefore must have the same worldview  By decreasing the amount of conflict inherent in a relationship  Through observations and interpretations of other people's behavior, both direct and indirect CONCEPT Trust, Credibility, and Authority 17 Which of the following is most likely to create positive momentum in a conflict resolution process?  The parties decide to avoid small agreements, and only focus on overall gains and losses.  Parties decide to make a series of small agreements in order to maximize potential gains.  The parties decide to make a series of small agreements while continuing certain disagreements in order to balance their gains and losses.  The parties decide to continue certain disagreements in order to decrease potential losses. CONCEPT Building Blocks of Agreement and Disagreement 18 "Emotional bias" is a term associated with which of the following? Cognitive dissonance  Risk avoidance  Non-rational aspects of decision-making  Cost/benefit analysis CONCEPT Non-Rational Factors in Decision Making 19 Which of the following describes the role of code in the communication process?  To provide a consistent set of symbols containing information  To provide more detailed context for a message  To confirm that a message was received  To represent a particular concept in a message CONCEPT Encoding Information 20 Susan woke up late one morning. While she was getting ready, the following thoughts ran through her head: I was planning on making pancakes for breakfast today since I have that meeting through lunch, and I'll be starving by the time that meeting ends if I just have cereal or toast . I don't think I have enough time to make pancakes now, though, unless I rush through getting ready, but I want to look nice since the big boss will be at the meeting. I guess I could just go through a drive-thru on my way to work. I normally don't like to spend the extra money, but I could get something filling and a cup of that fancy coffee I like. That would be a nice treat to help make up for sleeping late and being nervous about sitting in a meeting with the boss. Which of the following was Susan doing as she was getting ready? Experiencing cognitive dissonance  Completing a cost/benefit analysis  Identifying a rule of thumb  Completing a risk of loss analysis CONCEPT Rational Factors in Decision Making 21 Which of the following statements is the best definition of what it means to raise the reaction threshold?  Teaching the amygdala to be less reactive at lower threat levels  Avoiding anything that the amygdala considers a threat  Telling a friend that something is no longer a threat  Going with the flow instead of thinking of strategies in advance CONCEPT Raising the "Reaction Threshold" 22 Peter was a 70-year-old widower who developed a serious illness and could no longer work or maintain his home. His sons, Craig and Neil, visited one day and each offered to move in and help him. "You're my kids!" Peter protested angrily. "It's my job to watch out for you!" "That was when we were kids, Dad," Neil said. "You and Mom did such a great job caring for us that we're able to help you now." Craig added, "It doesn't matter who's mowing the lawn or paying the bills. You're our dad. Always. Let us be the caregivers, at least until you're better." Peter became angrier and said, “I will not have my kids taking care of me. I’ll find a way to make it work. Now both of you, please leave.”Based on the information given, the relationship between Peter and his sons could be described as destructive for which of the following reasons?  Suspicion  Inflexibility of roles  Lack of appreciation  Jealousy CONCEPT Constructive and Destructive Relationships