GEN 499 Conflict_Resolution_Milestone_5_Test_2020 | GEN499 Conflict_Resolution_Milestone_5_Test_Graded A

You passed this Milestone 22 questions were answered correctly. 1 Tony and Mike were coworkers at a factory manufacturing cars. Mike worked on the assembly line; Tony was an accountant. Mike and Tony have been friends since high school and often spent time together outside of work. One afternoon, Tony suggested that Mike join him for lunch in the break room. Mike usually ate with other assembly line workers on tables near their work stations. Mike said, “Nah, I’d feel weird eating with a bunch of people in suits while I’m wearing greasy coveralls. You guys can only keep the break room clean because we line guys don’t track in all our dirt! But let’s go out after work for a drink.” Which of the following best describes Mike’s reason for not wanting to eat with Tony, despite the fact that they are friends?  Stereotypes  Workplace rules  Workplace norms  Attribution bias CONCEPT Workplace Cultures 2 Which of the following terms describes the property of a system which keeps it balanced, stable, or not subject to change?  Homeostasis  Open system Closed system  Entropy CONCEPT Entropy and Negentropy 3 In a workplace conflict resolution process, discovering that workplace rules and structure contribute to conflict should always be viewed in which of the following ways?  A sign that arbitration should be used  A situation that cannot be negotiated  A joint problem-solving opportunity  A failure of the conflict resolution process CONCEPT Interpersonal vs. Systemic Conflict 4 In which of the following ways can the intensity of family relationships influence conflict resolution processes?  Creating a strong impetus for conflict resolution  All of the answer choices are correct.  Affecting parties’ sense of identity  Creating stronger emotional reactions between parties in the process CONCEPT Dynamics of Family Conflict 5 When an individual uses attribution bias for out-group individuals, he or she may define those individuals' successes as any of the following, EXCEPT: They worked hard.  They had good luck.  They were cheating.  They had assistance. CONCEPT Attribution Bias 6 Which of the following explains why group cohesion tends toward self-reinforcement?  All of the answer choices are correct.  Entry difficulty  Group success  Teamwork CONCEPT Group Cohesion 7 Which of the following terms is used to explain the established set of relationships or procedures for sharing information within an organization?  Channels of communication  Informal workplace rules  Formal workplace rules  Union rules or contracts CONCEPTAdapting CR Processes to Workplace Rules 8 When an attorney represents a party in a divorce mediation process, he/she is __________ representing either party in future family-related cases.  better at  prevented from  committed to  required to be CONCEPT Divorce Mediation 9 Which of the following is an example of interconnection?  Louisiana giving influenza vaccinations to Kentucky residents  Israel assisting Syria with weapons for defense  Germany sharing the borders of the Rhine river with France  The United States allowing tourists to enter the country CONCEPT Interconnection and Sovereignty 10 The principal felt it necessary to speak at the PTA meeting to reinforce the fact that she is the one in charge. This is an example of which of the following?  The need to demonstrate in-group membership. The need to demonstrate status.  The need to demonstrate role.  The need to demonstrate protection. CONCEPT Status and Role in Groups 11 Two nations were involved in a long-term economic conflict. As the conflict went on, citizens of each country developed very negative attitudes toward each other, and the countries’ governments adopted harsh economic and travel policies. Which of the following is a way that multi-track diplomacy could impact this international conflict?  Creating a formal treaty between the countries  Helping the two governments work together to create new official laws  Facilitating a dialogue between the countries' religious or social leaders  Imposing economic sanctions on the countries CONCEPT Multi-Track Diplomacy 12 Which of the following is a common reason that a person involved in an elder care conflict might NOT be involved in a mediation to address the conflict?  Presence of all parties may make the mediation take too long.  The party may not be capable of representing his or her own interests.  The party’s interests are not considered important.  None of the answer choices are correct.CONCEPT Elder and Child Care Conflict Resolution 13 Which of the following terms describes the set of relationships between components and their behaviors within a system?  Structure  Inputs  Outputs  Interconnectivity CONCEPT What Are Systems? 14 Which of the following examples is demonstrative of the original definition for "family" in U.S. culture?  A single parent and his/her children  Any group residing in the same household  All members of a group who share a lifelong bond  Two parents and their children CONCEPT Dynamics of Family Conflict 15 Which of the following is likely the most effective method of using or implementing mediation processes in a fast-paced work environment?  Conducting a conflict resolution process in stages over time as work pace permits Eliminating portions of a given conflict resolution process  Changing formal workplace rules regarding work pace until conflict is resolved  Changing informal workplace norms regarding work pace until conflict is resolved CONCEPT Resolving Conflict in Fast-Paced Work Environments 16 Which of the following is an example of intra-state conflict affecting a nation’s external relations?  A heavily-guarded border between two nations  Establishment of truth and reconciliation commissions in a country  A disputed election resulting in a country's citizens demanding a recount  Ongoing conflict between different religious groups in a country causing foreign businesses to move out of that country CONCEPT International and Intranational Conflict 17 When Jenny decided to have a baby before she was married, her parents were very upset. Their reaction may be influenced by which of the following?  The ripple effect  Cultural norms  Attribution bias  Systemic thinking CONCEPTIssues vs. Patterns 18 Which of the following describes how in-group members usually view out-group members?  In-group members are not interested in out-group members and generally do not think about them.  In-group members are interested in approaching out-group members and inviting them to join the group.  In-group members feel that they are different from out-group members in important ways.  In-group members feel that they are highly similar to out-group members. CONCEPT Why and How Do Humans Group? 19 Which of the following best describes Social Identity Theory?  A theory stating that social systems tend toward entropy  A theory stating that following group norms weakens a person's self-identity  A theory stating that self-identity is a product of personal experience  A theory stating that groups tend to compare themselves in relation to other groups CONCEPT In-Groups, Out-Groups, and Social Identity Theory 20 Which of the following changes to a system will majorly affect the behavior of the system as a whole?  All of the answer choices are correct. Adding a minor component  Removing a significant component  Changing a component’s behavior CONCEPT Ripple Effects in Systems 21 Two countries were involved in an intractable conflict. Peacemaking efforts between them failed, and they were on the verge of going to war. Sonya was an international mediator who was asked to help in a last-minute effort to prevent an armed conflict between the two nations. Which of the following would Sonya expect to see in her research into this intractable conflict?  Multiple successful peacemaking efforts between the countries in the past  Conflict not contributing to the cultural worldview of the people of each country  Conflict extending over a long period of time  Willingness to forget or forgive past incidents between the countries CONCEPT Intractable Conflict 22 Who are the two groups that can initiate Family Group Conferencing?  The courts and the family of the juvenile  The courts and community leaders  The courts and the public school system  The public school system and the family of the juvenileCONCEPT Family Group Conferencing and Juvenile Justice