CA Household Movers Practice Exam
Questions And Correct Answers (Verified
Answers) Plus Rationales Q&A | Instant
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1. Which California agency regulates household movers operating within the
state?
California Public Utilities Commission (CPUC)
The CPUC oversees household goods carriers to ensure consumer protection
and safety.
2. What is the required license for a mover to operate legally in California?
Household Mover Permit
All intrastate movers must hold a valid Household Mover Permit issued by
CPUC.
3. Which type of move requires CPUC regulation?
Intrastate moves within California
Interstate moves are regulated by the FMCSA, but CPUC regulates moves
within California.
4. Before beginning operations, a mover must also maintain what type of
insurance?
Liability and cargo insurance
These protect both the mover and the customer from damages or losses.
5. What document must a mover provide before transporting a customer’s
goods?
Written Agreement/Estimate
Customers must receive written estimates to prevent hidden charges.
,6. What is a "Not-to-Exceed Price"?
The maximum amount a customer can be charged for the move
This protects customers from unexpected cost increases.
7. When must a "Change Order for Services" be issued?
When additional services are requested that were not in the original
agreement
This ensures transparency and customer consent.
8. What is the minimum number of estimates a customer should obtain before
hiring a mover, as recommended by CPUC?
At least three
This helps consumers compare and avoid fraud.
9. What is the Bill of Lading?
The official contract between the mover and the customer
It outlines terms, services, and costs.
10. When must the Bill of Lading be signed?
Before the move begins
It must be signed by both the mover and the customer to be valid.
11. What is the penalty for operating as a mover without a CPUC permit?
Fines and possible criminal prosecution
Unlicensed movers face heavy penalties and enforcement actions.
12. Which federal agency regulates interstate household moves?
Federal Motor Carrier Safety Administration (FMCSA)
CPUC only regulates moves within California.
13. What must movers provide regarding cancellation?
A written cancellation policy
Customers must know their rights if they change plans.
14. Movers must issue a "Moving Services Agreement" at least how many days
before the move?
, At least 3 days before the move
This allows time for review and dispute resolution.
15. Which document lists the customer’s belongings and their condition?
Inventory Sheet
This prevents disputes over missing or damaged items.
16. What type of insurance protects against employee injuries?
Workers’ Compensation Insurance
This is required to protect employees and the company.
17. Which agency handles consumer complaints about intrastate movers?
CPUC Consumer Affairs Branch
Customers can file complaints directly with CPUC.
18. What is the maximum allowed deposit a mover may charge in California?
No more than 25% of the estimated cost
This prevents excessive upfront charges.
19. When must the final payment be made?
Upon delivery of goods
Payment is typically required when the job is completed.
20. Which form must be included with the estimate?
“Important Information for Persons Moving Household Goods (within
California)” booklet
Movers are legally required to provide this CPUC publication.
21. Which law gives CPUC authority over movers?
California Public Utilities Code Section 5001 et seq.
This section regulates household goods carriers.
22. Which type of move is exempt from CPUC regulation?
Moves entirely within a building
These are not considered intrastate moves.
Questions And Correct Answers (Verified
Answers) Plus Rationales Q&A | Instant
Download Pdf
1. Which California agency regulates household movers operating within the
state?
California Public Utilities Commission (CPUC)
The CPUC oversees household goods carriers to ensure consumer protection
and safety.
2. What is the required license for a mover to operate legally in California?
Household Mover Permit
All intrastate movers must hold a valid Household Mover Permit issued by
CPUC.
3. Which type of move requires CPUC regulation?
Intrastate moves within California
Interstate moves are regulated by the FMCSA, but CPUC regulates moves
within California.
4. Before beginning operations, a mover must also maintain what type of
insurance?
Liability and cargo insurance
These protect both the mover and the customer from damages or losses.
5. What document must a mover provide before transporting a customer’s
goods?
Written Agreement/Estimate
Customers must receive written estimates to prevent hidden charges.
,6. What is a "Not-to-Exceed Price"?
The maximum amount a customer can be charged for the move
This protects customers from unexpected cost increases.
7. When must a "Change Order for Services" be issued?
When additional services are requested that were not in the original
agreement
This ensures transparency and customer consent.
8. What is the minimum number of estimates a customer should obtain before
hiring a mover, as recommended by CPUC?
At least three
This helps consumers compare and avoid fraud.
9. What is the Bill of Lading?
The official contract between the mover and the customer
It outlines terms, services, and costs.
10. When must the Bill of Lading be signed?
Before the move begins
It must be signed by both the mover and the customer to be valid.
11. What is the penalty for operating as a mover without a CPUC permit?
Fines and possible criminal prosecution
Unlicensed movers face heavy penalties and enforcement actions.
12. Which federal agency regulates interstate household moves?
Federal Motor Carrier Safety Administration (FMCSA)
CPUC only regulates moves within California.
13. What must movers provide regarding cancellation?
A written cancellation policy
Customers must know their rights if they change plans.
14. Movers must issue a "Moving Services Agreement" at least how many days
before the move?
, At least 3 days before the move
This allows time for review and dispute resolution.
15. Which document lists the customer’s belongings and their condition?
Inventory Sheet
This prevents disputes over missing or damaged items.
16. What type of insurance protects against employee injuries?
Workers’ Compensation Insurance
This is required to protect employees and the company.
17. Which agency handles consumer complaints about intrastate movers?
CPUC Consumer Affairs Branch
Customers can file complaints directly with CPUC.
18. What is the maximum allowed deposit a mover may charge in California?
No more than 25% of the estimated cost
This prevents excessive upfront charges.
19. When must the final payment be made?
Upon delivery of goods
Payment is typically required when the job is completed.
20. Which form must be included with the estimate?
“Important Information for Persons Moving Household Goods (within
California)” booklet
Movers are legally required to provide this CPUC publication.
21. Which law gives CPUC authority over movers?
California Public Utilities Code Section 5001 et seq.
This section regulates household goods carriers.
22. Which type of move is exempt from CPUC regulation?
Moves entirely within a building
These are not considered intrastate moves.
