TOM Midterm 1 Practice 2025 Questions with All Correct Answers. Already
Verified.
Terms in this set (85)
Principle/Practice: Thinking about Customer Intimacy
how to materially improve the
customer's business
- Customer Intimacy
- Operational Excellence
- Product Leadership
- None
___ is the set of activities that Operations Management
creates
value in the form of goods and
services by transforming inputs
into outputs.
- Production Management
- Operations Management
- Capabilities Management
- Business Management
Principle/Practice: Dedication to Operational Excellence
measurement systems
- Customer Intimacy
- Operational Excellence
- Product Leadership
- None
,One can best define "customer A function of perception of experience minus customer expectations
satisfactions" as:
- a function of true value minus
true cost
- a function of perception of
experience minus customer
expectations
- a function of
performance minus
expectations
-a function of perception of
experience minus perception of
cost
Principle/Practice: Provide only Operational Excellence
one or a limited number of
product or service options
- Product Leadership
- Customer Intimacy
- Operational Excellence
- None
Quality can be best described as: perception of performance
- Perception of value paid
- Perception of performance
- Actual value relative to
performance
- Objective performance as
compared to the competition
Principle/Practice: Risk-oriented Product Leadership
and future driven management
style
- Operational Excellence
- Product Leadership
- Customer Intimacy
- None
Principle/Practice: Hire people Product Leadership
who are more creative and
open to criticism
- Product Leadership
- Operational Excellence
- Customer Intimacy
, - None
One reason to study operations True
management is to learn how
people organize themselves for
productive enterprise.
(True/False)
Operations management is the True
set of activities that creates
value in the form of goods and
services by transforming inputs
into outputs. (True/False)
The time spent studying Set Up, Batch
assigned readings & completing
SMETOM homework is
considered___ for next class -
which is
a____ process throughout the
semester.
- WIP, Line
- Set Up, Batch
- Unavoidable, Continuous
- None Listed
Verified.
Terms in this set (85)
Principle/Practice: Thinking about Customer Intimacy
how to materially improve the
customer's business
- Customer Intimacy
- Operational Excellence
- Product Leadership
- None
___ is the set of activities that Operations Management
creates
value in the form of goods and
services by transforming inputs
into outputs.
- Production Management
- Operations Management
- Capabilities Management
- Business Management
Principle/Practice: Dedication to Operational Excellence
measurement systems
- Customer Intimacy
- Operational Excellence
- Product Leadership
- None
,One can best define "customer A function of perception of experience minus customer expectations
satisfactions" as:
- a function of true value minus
true cost
- a function of perception of
experience minus customer
expectations
- a function of
performance minus
expectations
-a function of perception of
experience minus perception of
cost
Principle/Practice: Provide only Operational Excellence
one or a limited number of
product or service options
- Product Leadership
- Customer Intimacy
- Operational Excellence
- None
Quality can be best described as: perception of performance
- Perception of value paid
- Perception of performance
- Actual value relative to
performance
- Objective performance as
compared to the competition
Principle/Practice: Risk-oriented Product Leadership
and future driven management
style
- Operational Excellence
- Product Leadership
- Customer Intimacy
- None
Principle/Practice: Hire people Product Leadership
who are more creative and
open to criticism
- Product Leadership
- Operational Excellence
- Customer Intimacy
, - None
One reason to study operations True
management is to learn how
people organize themselves for
productive enterprise.
(True/False)
Operations management is the True
set of activities that creates
value in the form of goods and
services by transforming inputs
into outputs. (True/False)
The time spent studying Set Up, Batch
assigned readings & completing
SMETOM homework is
considered___ for next class -
which is
a____ process throughout the
semester.
- WIP, Line
- Set Up, Batch
- Unavoidable, Continuous
- None Listed
