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analyzes the competitive forces
within the environment in which a
Porter's Five Forces Model
company operates to
assess the potential for profitability in an industry
generic business strategies that are
neither organization nor industry
Porter's 3 Generic Strategies specific
1. broad cost leadership
2. broad differentiation
3. focused strategy
a standardized set of activities that accomplish a specific
Business process
task, such as a specific process
Views a firm as a series of business processes that each
Value chain analysis
add value to the product or service
a way of monitoring the entire system by viewing
multiple inputs being processed or transformed to
System thinking
produce outputs while continuously gathering
feedback on each
part
ex. baking a cake
fact the confirmation or validation of an event or object
The present time, during which infinite quantities of
Information age
facts are widely available to anyone who can use a
computer
A business function, like accounting and human
Management Information resources, which moves information about people,
Systems (MIS)
products, and processes across the company to
facilitate decision- making and problem-solving
A product or service that an organization's customers
Competitive advantage
place a greater value on than similar offerings from a
competitor
Inbound logistics Acquires raw materials and resources, and distributes
Operations transforms raw materials or inputs into goods and services
Outbound logistics distributes goods and services to customers
, firm infrastructure, human resource management,
Support Value Activities
technology development, procurement
Primary value activities inbound logistics, operations, outbound logistics, marketing and
sales, service
procurement Purchases inputs such as raw materials, resources, equipment, and
supplies
Value Chain Analysis
top -->
bottom
Common Company Structure
coares --
> grain
OLAP -->
OLTP
Analytical --> transactional
The quantifiable metrics a company uses to evaluate
Key Performance Indicators
(KPI) progress toward critical success factors
Businesses gain a competitive edge when they
Managing Business Processes
minimize costs and streamline business processes