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Views a firm as a series of business processes that each add value.
Value Chain: Primary Vs. Support Primary: The firm acquiring raw materials, manufacturing, delivering,
marketing and selling. Support: Actual firm infrastructure such as
HR, Management, Tech. Dept.
Data Raw facts that describe the characteristics of an event or object
Information Data converted into meaningful and useful context
Measurements that evaluate results to determine whether a project
Metrics
is meeting its goals
Information collected from multiple sources such as suppliers, customers,
BI competitors, partners, and industries that analyze patterns, trends,
and relationships for strategic decision making
Analytics The science of fact based decision making
Skills, experience, and expertise coupled with information and
Knowledge
intelligence that creates a person's intellectual resources
System a collection of parts that link to achieve a common purpose
A way of monitoring the entire system by viewing multiple inputs
Systems Thinking being processes or transformed to produce outputs while
continuously gathering feedback on each
part
Evaluates 5 forces: Buyer, Supplier, Threat of New Entrants, Substitute
Porters 5 forces
Products/Services, and Rivalry
Generic business strategies that are neither organziation nor
Porters 3 generic strategies
industry specific and can be applied to an business, product, or
service
Responsible for (1) overseas all uses of MIS and (2) ensuring that MIS
CIO
strategically aligns with business goals and objectives
Evaluates Strengths (inside), Weaknesses (inside), Opportunities
SWOT
(outside), and Threats (outside)
Model A simplified representation of reality
Encompasses all of the info contained within a single business
Transactional Info
process or unit of work and its purpose is to support the daily
operations or structured decisions
, Encompasses all organization information and its primary purpose is
Analytical Info
to support the performing of managerial analysis or
semistructured decisions
Business Process Standardized set of activities that accomplish a specific task
Ganularity Refers to the level of detail in the model or the decision making process
Produces graphical displays of patterns and complex relationships in
Visualization
large amounts of data
Artificial Intelligence Simulates human thinking and behavior such as the ability to reason and learn
Model Information using OLAP, which provides assistance in
Decision Support System (DSS)
evaluating and choosing among different courses of action
Online Analytical Processing (OLAP) The manipulation of information to create BI in support of strategic decision
making
Executive information System (EIS) A specialized DSS that supports senior-level executives
Business Process Model and Notation: a graphical notation that depicts
BPMN
the steps in a business process
Business process Reengineering The analysis and redesign of workflow within and between enterprises
The most successful solutions or problem-solving methods that have
Best Practices
been developed by a specific organization or industry