A situation in which the relative bargaining power of two parties in a transaction has more
information than the other refers to what type of phenomenon?
a. Disintermediation
b. Information asymmetry
c. Reintermediation
d. Service hub
e. Information power - Answers b. Information asymmetry
The level of the organization responsible for providing the organization with overall direction
and guidance is:
a. Strategic level
b. Tactical level
c. Operational level - Answers a. Strategic level
Interrelated components working together to collect, process, store, and disseminate
information to support decision making, coordination, control, analysis and visualization in an
organization describes:
a. Information systems
b. Information technology
c. Information
d. Systems
e. Systems theory - Answers a. Information systems
There are three types of data-driven business models. Which of the following is that supply data
users and suppliers with big data infrastructure solutions?
a. Data collectors
b. Data users
c. Data buyers
d. Data suppliers
,e. Data facilitators - Answers e. Data facilitators
Which primary strategies for achieving competitive advantage does Whole Foods Market use?
a. Cost leadership
b. Speed leadership
c. Differentiation
d. Focus - Answers c. Differentiation
Al-Debei and Avison suggest that four major dimensions of a business model, all of which are
concerned with value: This one involves interfirm relationships and interactions with key
external partners and stakeholders.
a. Value proposition
b. Value architecture
c. Value network
d. Value finance
e. Shareholder value - Answers c. Value network
Which of the following is not a characteristic of virtual teams?
a. People who work together interdependently with mutual accountability for achieving common
goals
b. People who do not work in either the same place and/or at the same time
c. People who must use electronic communication and other digital technologies to
communicate, coordinate their activities, and complete their teams tasks
d. People who have a very similar or identical pay structure - Answers d. People who have a very
similar or identical pay structure
Understanding what tasks are needed to complete the process being done by the employee
requires an assessment of the transformation needed to turn inputs into specific, desired
outcomes.
a. What work will be performed?
b. Who is going to do the work?
c. Where will the work be performed?
,d. When will the work be performed?
e. How will the work be paid for? - Answers a. What work will be performed?
This involves examining work outcomes rather than the work process itself.
a. Management
b. Oversight
c. Behavior control
d. Outcome control - Answers d. Outcome control
Technology can also provide _____ by tracking the number of calls processed, online chats
completed, or e-mail responses sent.
a. Management
b. Oversight
c. Behavior control
d. Outcome control - Answers d. Outcome control
Activities in a business process that do not directly add customer value, but are essential to
conducting business are known as:
a. Value adding activities
b. Business value adding activities
c. Non-value adding activities
d. Control value adding activities
e. Lagniappe activities - Answers b. Business value adding activities
Which of the following is an accurate statement about core processes in organization?
a. Core processes are easy to coordinate
b. Core processes add value 10% of the time
c. It is easy to detect waste in core processes
d. Core processes have the highest improvement potential
e. Customers are likely to continue to work with a business even if they have a poor service -
Answers d. Core processes have the highest improvement potential
, When a firm describes how they will distribute their products, what aspect of the business
model canvas captures this idea?
a. Customer relationships
b. Revenue streams
c. Distribution channel
d. Value proposition
e. Key activities - Answers c. Distribution channel
The leveraging of technology or specialist process vendors to provide and manage an
organization's critical and/or non-critical enterprise processes defines:
a. Business process re-engineering
b. Business process redesign
c. Business process improvement
d. Business process outsourcing
e. Total quality management - Answers d. Business process outsourcing
Which barrier to competition and building sustainability is the following: The firm has other
resources that create a synergy with the IT that provides competitive advantage?
a. IT project barrier
b. IT assets and capabilities barrier
c. Complementary resources barrier
d. Preemptive barrier
e. Technology barrier - Answers c. Complementary resources barrier
During Era II of information usage in organizations, what was the primary role of IT?
a. Effectiveness
b. Efficiency
c. Strategy
d. Value creation
e. Value extension - Answers a. Effectiveness