C215 Practice Exam questions and answers
2025\2026 A+ Grade
Which definition used for quality evaluates how well a product performs its intended function?
Fitness for use
Support services
Value for price paid
Psychological criteria
- correct answer Fitness for use
Which total quality management (TQM) process was developed to stress management's responsibility
for quality?
Statistical quality control charts
Fitness quality for use
14 points for quality improvement
Product design quality
- correct answer 14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and guidelines?
,ISO 1400
ISO 9002
ISO 9001
ISO 9000
- correct answer ISO 9000
A company manufactures shoes using a quality management system. The company needs to put a
process in place to measure any defects. The company would like to measure the number of defects and
observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
Scatter diagram
Control chart
Flowchart
Checklist
- correct answer Checklist
Which quality control tool should be used to monitor the current status or end result of a process?
Checklist
Flowchart
Control chart
Scatter diagram
- correct answer Control chart
Which group of keywords or phrases describes the critical role that marketing plays in the total quality
management (TQM) process?
, Baseline for managing quality process; investment in preventative costs; budgeting
Enhance competition; understand consumer preferences; maintain communication with operations
Review and recommend product changes; satisfy customer needs; open communication
Reward employees; motivate staff performance; manage operations planned changes
- correct answer Enhance competition; understand consumer preferences; maintain communication
with operations
What is the common theme in total quality management (TQM) across all functions in an organization?
To satisfy customer needs
To enhance management software
To reward people rather than teams
To ensure profit from product changes
- correct answer To satisfy customer needs
Which concept of variation measures the central tendency of a set of data?
Mean
Range
Standard deviation
Variable
- correct answer Mean
2025\2026 A+ Grade
Which definition used for quality evaluates how well a product performs its intended function?
Fitness for use
Support services
Value for price paid
Psychological criteria
- correct answer Fitness for use
Which total quality management (TQM) process was developed to stress management's responsibility
for quality?
Statistical quality control charts
Fitness quality for use
14 points for quality improvement
Product design quality
- correct answer 14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and guidelines?
,ISO 1400
ISO 9002
ISO 9001
ISO 9000
- correct answer ISO 9000
A company manufactures shoes using a quality management system. The company needs to put a
process in place to measure any defects. The company would like to measure the number of defects and
observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
Scatter diagram
Control chart
Flowchart
Checklist
- correct answer Checklist
Which quality control tool should be used to monitor the current status or end result of a process?
Checklist
Flowchart
Control chart
Scatter diagram
- correct answer Control chart
Which group of keywords or phrases describes the critical role that marketing plays in the total quality
management (TQM) process?
, Baseline for managing quality process; investment in preventative costs; budgeting
Enhance competition; understand consumer preferences; maintain communication with operations
Review and recommend product changes; satisfy customer needs; open communication
Reward employees; motivate staff performance; manage operations planned changes
- correct answer Enhance competition; understand consumer preferences; maintain communication
with operations
What is the common theme in total quality management (TQM) across all functions in an organization?
To satisfy customer needs
To enhance management software
To reward people rather than teams
To ensure profit from product changes
- correct answer To satisfy customer needs
Which concept of variation measures the central tendency of a set of data?
Mean
Range
Standard deviation
Variable
- correct answer Mean
