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Ability to understand another persons problem or
How would you define feeling
empathy to someone who Not pretending
does not know what it Not just for professional life use everyday
means? Different than sympathy just acknowledging problem
Effective communication
Why is it important for Can reveal ways to improve care
medical professionals to Patient finds it easier to discuss issues
be empathetic towards Break down barriers perceived
their patients?
How would you explain to Understand their concerns about privacy
a patient that they need to Speak clearly and politely- leave no doubt
have another blood Listen to their concerns
sample taken, as the Apologise don't blame others
results of the last test
having been lost?
Why should members of a Work in healthcare can be stressful
healthcare team show Colleagues may need support
empathy towards one Better understanding improves team work
another as well as towards
their patients?
Is the practice of being an Empathy is intrinsically people based
empathetic healthcare Developed when spending time with people
professional something Lectures can give insight to effect of empathy
that you can learn in a
lecture?
, Doctors need to deliver best possible care
Through academic critical reasoning or
Which is more important communication skills
in Medicine, being Sympathy is acknowledging impact
empathetic or being Empathy is understanding how the impact would
sympathetic? make the patient feel.
Both equally important -one can't exist without the
other
As a doctor, how would Doctors can encounter difficult situations
you deal with a parent Important to empathise
who has brought their ICE - ideas, concerns and expectations
child into accident and Listen to provide appropriate support
emergency and is angry
about them having to wait
a long time to be seen?
What would you say to a Listen to which aspects worry them
female patient who is Explain what the vaccine is and it's importance
scared to get the HPV Adjust communication so they can understand
vaccine which protects Don't force your opinions respect patient autonomy.
against cervical cancer?
,As a recently-qualified Find a private comfortable environment without time
junior doctor, you are pressure or distractions
given the chance to Tell the truth and be clear
perform your first Listen to any concerns and don't rush
unsupervised Assure them of precautions taken to stop this
colonoscopy. During the repeating
procedure, the Tell them you will be supervised
colonoscope perforates Let them know of counselling services
the colon, resulting in the
patient becoming acutely
unwell and dying just 2
days after. The patient's
family has now come to
see you; how would you
base your approach to the
situation?
What thoughts and Understand patient may feel guilty or remorseful
feelings will go through In shock that their actions had such consequences
the head of a patient Listen to any concerns and be patient
feeling after having been
told that their alcoholism
has led to irreversible liver
damage?
Breaking bad news
What do you think you
Watching a patient suffer
would find hardest about
Easy to get emotionally involved
being a doctor?
Try not to dwell on on cases outside workplace
Understand failure is inevitable
Prevent it having a negative impact
How do you cope with
Reflect on why you failed
failure?
Strive to improve next time
Find a way to alleviate stress- dance.
, Drive- my teachers see my determination through
If your peers were to balancing academics and volunteering
describe you in three Creativity- my classmates say I have a different way of
words, what would they thinking
be? Empathy- all my friends say I'm a great listener and
they can tell me anything- put people at ease
I was not very confident with public speaking and
found it intimidating. While it is still quite difficult for
What is your biggest
me, I have joined the debating society so that I can
weakness?
get better in this area and my peers say they have
noticed a great improvement
from my work experience and talking to many
medical students here at your university, I understand
that a career in Medicine will be very stressful
Walking or dancing
this really helped me during exam season and even
throughout the year when I've had to juggle and
How do you deal with
balance academics alongside my extracurricular
stress?
activities
Deep breathing or counting to ten in closed
environment- operating theatre
stress management is something you want to continue
working on throughout Medical School and your
career