CERTIFIED VETERINARIAN
ASSISTANT EXAM REVIEW (ALL
QUESTIONS) & VERIFIED CORRECT
ANSWERS PASSED ALREADY
GRADED A+
Clients that rely entirely on your confident recommendations behave in such a manner
because... - CORRECT ANSWER they are unable or unwilling to make the decision on their own.
When dealing with clients, which of the following should you NOT do? - CORRECT ANSWER
treat every client the same
A good way to determine the best service for your clients is by: - CORRECT ANSWER better
understanding them by asking questions and effectively listening to their responses.
Fill in the blank regarding clients, "They don't care how much you _______, until they know how
much you care." - CORRECT ANSWER know
Because the doctor actually examines their pet, clients feel that interaction influences them
more than interaction with other staff members. - CORRECT ANSWER false
What is a client's greatest single expectation with regard to staff? - CORRECT ANSWER keeping
your word
Most clients say the yellow pages were their main source of referral. - CORRECT ANSWER false
, A _______ reputation spreads quicker than a _______ one. - CORRECT ANSWER bad, good
Why is the location of the veterinary hospital important? - CORRECT ANSWER saves time and
convenient
Employees working in the veterinary field see the exact same situation every day. - CORRECT
ANSWER false
When working in a veterinary hospital, 'adjusting to change' is important. Which is an example
of that? - CORRECT ANSWER A. New Drugs/Medications
B. Working with different veterinarians
Which of the following are some ways you can grow in your personal knowledge? - CORRECT
ANSWER A. Seminars.
B. Reading.
C. One-on-one training.
The number one cause of a person's failure to perform is the inability to ______________. -
CORRECT ANSWER follow instructions
Mistakes are easier to tolerate if they are volunteered rather than discovered by management. -
CORRECT ANSWER true
A clean reception area tells clients that a hospital is probably clean throughout. - CORRECT
ANSWER true
Professionalism is largely based on: - CORRECT ANSWER appearance and behavior
ASSISTANT EXAM REVIEW (ALL
QUESTIONS) & VERIFIED CORRECT
ANSWERS PASSED ALREADY
GRADED A+
Clients that rely entirely on your confident recommendations behave in such a manner
because... - CORRECT ANSWER they are unable or unwilling to make the decision on their own.
When dealing with clients, which of the following should you NOT do? - CORRECT ANSWER
treat every client the same
A good way to determine the best service for your clients is by: - CORRECT ANSWER better
understanding them by asking questions and effectively listening to their responses.
Fill in the blank regarding clients, "They don't care how much you _______, until they know how
much you care." - CORRECT ANSWER know
Because the doctor actually examines their pet, clients feel that interaction influences them
more than interaction with other staff members. - CORRECT ANSWER false
What is a client's greatest single expectation with regard to staff? - CORRECT ANSWER keeping
your word
Most clients say the yellow pages were their main source of referral. - CORRECT ANSWER false
, A _______ reputation spreads quicker than a _______ one. - CORRECT ANSWER bad, good
Why is the location of the veterinary hospital important? - CORRECT ANSWER saves time and
convenient
Employees working in the veterinary field see the exact same situation every day. - CORRECT
ANSWER false
When working in a veterinary hospital, 'adjusting to change' is important. Which is an example
of that? - CORRECT ANSWER A. New Drugs/Medications
B. Working with different veterinarians
Which of the following are some ways you can grow in your personal knowledge? - CORRECT
ANSWER A. Seminars.
B. Reading.
C. One-on-one training.
The number one cause of a person's failure to perform is the inability to ______________. -
CORRECT ANSWER follow instructions
Mistakes are easier to tolerate if they are volunteered rather than discovered by management. -
CORRECT ANSWER true
A clean reception area tells clients that a hospital is probably clean throughout. - CORRECT
ANSWER true
Professionalism is largely based on: - CORRECT ANSWER appearance and behavior
