Tx State MGT 3303 Final Exam Questions with Correct Answers Latest Update 2025/2026
CH.1
Management - Answers Management
The process of working with people and resources to accomplish organizational goals
Efficiently, effectively
CH.1
Planning - Answers Specifying goals and deciding the actions needed to achieve those goals
CH.1
Organizing - Answers Assembling and coordinating the resources needed to achieve goals
CH.1
Leading - Answers Stimulating people to be high performers
CH.1
Controlling - Answers Monitoring and reacting to performance
CH.1
Top-level managers - Answers Senior executives responsible for the overall management and
effectiveness of the organization
CH.1
Middle-level managers - Answers Managers located in the middle layers of the organizational
hierarchy, reporting to top-level executives
CH.1
Frontline managers - Answers Lower-level managers who execute the operational activities of
the organization
CH.1
Team leader - Answers Employees who are responsible for facilitating successful team
performance
CH.1
Interpersonal roles - Answers Leader, liaison, figurehead
,CH.1
Informational roles - Answers Monitor, disseminator, spokesperson
CH.1
Decisional roles - Answers Entrepreneur, disturbance handler, negotiator
CH.1
Technical skills - Answers Ability to perform a specialized task involving a particular method or
process
CH.1
Conceptual and decision skills - Answers Ability to identify and resolve problems for the benefit
of the organization and its members
CH.1
Interpersonal and communication skills - Answers Ability to lead, motivate, and communicate
effectively with others, soft skills
CH.1
emotional intelligence (EQ) - Answers understanding yourself
managing yourself
dealing effectively with others
CH.1
Innovation - Answers The introduction of new goods and services
CH.1
Quality - Answers The excellence of your product (goods or services)
Historically, quality referred to attractiveness, lack of defects, reliability, and long-term
dependability
CH.1
Service - Answers The speed and dependability with which an organization delivers what
customers want.
CH.1
, Speed - Answers Fast and timely execution, response, and delivery of results.
CH.1
Cost competitiveness - Answers Keeping costs low to achieve profits and be able to offer prices
that are attractive to consumers.
CH.2
Systematic management - Answers A classical management approach that attempted to build
into operations the specific procedures and processes that would ensure coordination of effort
to achieve established goals and plans.
CH.2
Scientific management - Answers A classical management approach that applied scientific
methods to analyze and determine the "one best way" to complete production tasks.
Introduced by Frederick Taylor
CH.2
Taylor's Four Principles of Scientific Management - Answers 1. Management should develop a
precise, scientific approach for each element of one's work.
2. Management should scientifically select, train, teach, and develop each worker.
3. Management should cooperate with workers.
4. Management should ensure an appropriate division of work and responsibility.
CH.2
piecerate system - Answers suggesting that frontline supervisors should receive a bonus for
each of their workers who completed their assigned daily tasks.
CH.2
motion studies - Answers to identify and remove wasteful movements so workers could be
more efficient and productive.
Frank and Lillian Gilbreth
CH.2
Max Weber advocated bureaucracy - Answers A classical management approach emphasizing a
structured, formal network of relationships among specialized positions in the organization
CH.1
Management - Answers Management
The process of working with people and resources to accomplish organizational goals
Efficiently, effectively
CH.1
Planning - Answers Specifying goals and deciding the actions needed to achieve those goals
CH.1
Organizing - Answers Assembling and coordinating the resources needed to achieve goals
CH.1
Leading - Answers Stimulating people to be high performers
CH.1
Controlling - Answers Monitoring and reacting to performance
CH.1
Top-level managers - Answers Senior executives responsible for the overall management and
effectiveness of the organization
CH.1
Middle-level managers - Answers Managers located in the middle layers of the organizational
hierarchy, reporting to top-level executives
CH.1
Frontline managers - Answers Lower-level managers who execute the operational activities of
the organization
CH.1
Team leader - Answers Employees who are responsible for facilitating successful team
performance
CH.1
Interpersonal roles - Answers Leader, liaison, figurehead
,CH.1
Informational roles - Answers Monitor, disseminator, spokesperson
CH.1
Decisional roles - Answers Entrepreneur, disturbance handler, negotiator
CH.1
Technical skills - Answers Ability to perform a specialized task involving a particular method or
process
CH.1
Conceptual and decision skills - Answers Ability to identify and resolve problems for the benefit
of the organization and its members
CH.1
Interpersonal and communication skills - Answers Ability to lead, motivate, and communicate
effectively with others, soft skills
CH.1
emotional intelligence (EQ) - Answers understanding yourself
managing yourself
dealing effectively with others
CH.1
Innovation - Answers The introduction of new goods and services
CH.1
Quality - Answers The excellence of your product (goods or services)
Historically, quality referred to attractiveness, lack of defects, reliability, and long-term
dependability
CH.1
Service - Answers The speed and dependability with which an organization delivers what
customers want.
CH.1
, Speed - Answers Fast and timely execution, response, and delivery of results.
CH.1
Cost competitiveness - Answers Keeping costs low to achieve profits and be able to offer prices
that are attractive to consumers.
CH.2
Systematic management - Answers A classical management approach that attempted to build
into operations the specific procedures and processes that would ensure coordination of effort
to achieve established goals and plans.
CH.2
Scientific management - Answers A classical management approach that applied scientific
methods to analyze and determine the "one best way" to complete production tasks.
Introduced by Frederick Taylor
CH.2
Taylor's Four Principles of Scientific Management - Answers 1. Management should develop a
precise, scientific approach for each element of one's work.
2. Management should scientifically select, train, teach, and develop each worker.
3. Management should cooperate with workers.
4. Management should ensure an appropriate division of work and responsibility.
CH.2
piecerate system - Answers suggesting that frontline supervisors should receive a bonus for
each of their workers who completed their assigned daily tasks.
CH.2
motion studies - Answers to identify and remove wasteful movements so workers could be
more efficient and productive.
Frank and Lillian Gilbreth
CH.2
Max Weber advocated bureaucracy - Answers A classical management approach emphasizing a
structured, formal network of relationships among specialized positions in the organization
