The Four Functions of Management - Answers Planning, Organizing, Leading, Controlling
Planning - Answers Specifying goals and deciding the appropriate actions needed to achieve
said goals
Organizing - Answers Process of assembling and coordinating the resources needed to achieve
goals
Leading - Answers Stimulating people to be high performers
Controlling - Answers Monitoring performance and making necessary changes
Management - Answers Process of working with people and resources to accomplish
organizational goals
Effective - Answers Achieving organizational goals
Efficient - Answers Achieving goals with minimal waste of resources
Levels of Managers - Answers Top Level Managers, Middle Level Managers, Frontline Managers,
Team Leaders
Interpersonal Roles - Answers Leadinh, Maintaining Networks, Looking Pretty
Informational Roles - Answers Monitoring the organization, Disseminating information,
Spokesperson
Decisional Roles - Answers Looking for opportunity, Disposing snakes, Allocating resources,
Negotiating
Skills needed as managers - Answers Technical Skills, Conceptual Skills, Interpersonal Skills
Challenges facing Managers - Answers Globalization, Technology, Information/Ideas,
Collaboration, Diversity
Sources of Competitive Advantage - Answers Innovation, Quality, Service, Speed, Quality, Cost
Classical Approaches (1890-1930) - Answers Systematic Management, Scientific Management,
Bureacracy, Administrative Management, Human Relations
Contemporary Approaches (1940-Present) - Answers Sociotechnical Systems, Quantitative
Management, Organizational Behavior, Systems Theory
Fred Taylor - Answers Scientific Management, promoted employee training and cooperation,
division of labor