Pass the Aetna Individual Core
Certification 2025/2026: Complete
Mastery Test & Answers for
First-Attempt Success
What reports are available on Aetna's Producer World?
A) Your Medicare book of business
B) Month/YTD/Prior year commission report
C) Licensing reports
D) A and B
E) All of the above - Answer--E) All of the above
You will need to successfully complete which requirements to have "ready-to-sell" status
with Aetna Medicare?
A) The Aetna Individual Medicare certification process for the products you intend to sell
B) Have an active contract through the Medicare Producer Contracting site
C) Be licensed and appointed in accordance with state law in states where you intend to
sell
D) Pass a background investigation
E) All of the above - Answer--E) All of the above
Any voluntary disenrollment occurring within three months of the membership effective
date is considered a rapid disenrollment, and will result in a chargeback of the full
commission paid.
, True or False - Answer--True
To report compliance or fraud, waste, and abuse concerns to Aetna you should:
A) Make an anonymous call to Ethics Line
B) Visit Ethics Line on the web
C) Fax the information
D) Email Medicare Compliance
E) A, B and D - Answer--E) A, B and D
Agent Oversight routinely monitors agent performance against CMS and internal
standards. We monitor:
A) Cancellation and rapid disenrollment rates
B) Enrollment application turnaround time
C) Scope of Appointment forms
D) Third party secret shopper surveillance program of formal and informal
marketing/sales events
E) Complaints and marketing incidents
F) Marketing/sales seminar reporting, cancellations and updates
G) All of the above - Answer--G) All of the above
You may not contact your own clients by telephone and plans may not contact current
members by telephone at any time to discuss plan business.
True or False - Answer--False
Producers may only use the CMS and Aetna-approved marketing materials that have
been created by our marketing team, approved by us and filed with CMS by us when
discussing Aetna or Coventry Individual Medicare plans.
True or False - Answer--True
Every time you meet with beneficiaries to discuss MA/MAPD products use appropriate
CMS-approved consumer sales presentations from beginning to end, read the
presentation notes or talking points; and when you use the MA/MAPD sales video it
should be used in conjunction with the approved sales presentation.
Certification 2025/2026: Complete
Mastery Test & Answers for
First-Attempt Success
What reports are available on Aetna's Producer World?
A) Your Medicare book of business
B) Month/YTD/Prior year commission report
C) Licensing reports
D) A and B
E) All of the above - Answer--E) All of the above
You will need to successfully complete which requirements to have "ready-to-sell" status
with Aetna Medicare?
A) The Aetna Individual Medicare certification process for the products you intend to sell
B) Have an active contract through the Medicare Producer Contracting site
C) Be licensed and appointed in accordance with state law in states where you intend to
sell
D) Pass a background investigation
E) All of the above - Answer--E) All of the above
Any voluntary disenrollment occurring within three months of the membership effective
date is considered a rapid disenrollment, and will result in a chargeback of the full
commission paid.
, True or False - Answer--True
To report compliance or fraud, waste, and abuse concerns to Aetna you should:
A) Make an anonymous call to Ethics Line
B) Visit Ethics Line on the web
C) Fax the information
D) Email Medicare Compliance
E) A, B and D - Answer--E) A, B and D
Agent Oversight routinely monitors agent performance against CMS and internal
standards. We monitor:
A) Cancellation and rapid disenrollment rates
B) Enrollment application turnaround time
C) Scope of Appointment forms
D) Third party secret shopper surveillance program of formal and informal
marketing/sales events
E) Complaints and marketing incidents
F) Marketing/sales seminar reporting, cancellations and updates
G) All of the above - Answer--G) All of the above
You may not contact your own clients by telephone and plans may not contact current
members by telephone at any time to discuss plan business.
True or False - Answer--False
Producers may only use the CMS and Aetna-approved marketing materials that have
been created by our marketing team, approved by us and filed with CMS by us when
discussing Aetna or Coventry Individual Medicare plans.
True or False - Answer--True
Every time you meet with beneficiaries to discuss MA/MAPD products use appropriate
CMS-approved consumer sales presentations from beginning to end, read the
presentation notes or talking points; and when you use the MA/MAPD sales video it
should be used in conjunction with the approved sales presentation.
