OM Test 3 University of Alabama Exam
Updated Actual Questions and CORRECT
Answers
Process focus - CORRECT ANSWER low volume, high production
Mass customization - CORRECT ANSWER large quantity and large variety
Flow chart - CORRECT ANSWER Drawing of the movmnt. Of Material, product, or
people.
Process mapping - CORRECT ANSWER shows flow and time frame
Value-stream mapping - CORRECT ANSWER flows and time and value added beyond
the immediate orgainization
Process charts - CORRECT ANSWER uses symbols to show key activities
Service blueprinting - CORRECT ANSWER focuses on customer/provider interation
Fast food chain ex. Of - CORRECT ANSWER low customization, low degree of labor
Focus brings - CORRECT ANSWER efficiency
Focus can be - CORRECT ANSWER customers
Products
Services
Technology
, Quality inspectors can be replaced by - CORRECT ANSWER Vision systems
Electronically guided and controlled chart used to move materials - CORRECT
ANSWER AGV
Difference b/w a location decision in the SERVICE sector V. MANUFACTURING sector -
CORRECT ANSWER focus in service= revenue max.
Focus in manufacturing= cost min.
Clustering - CORRECT ANSWER location of competing co. Near each other
Process analysis and design must always: - CORRECT ANSWER - designed to
achieve competitive advantage
- add value
- max. Customer value
- win orders
Process strategy - CORRECT ANSWER create a process that can produce products
that meets customer requirements WITHIN cost and other managerial CONSTRAINTS
Process strategy, producing prod./serv. That - CORRECT ANSWER - meets/ exceeds
customer requirements
- meets cost/ managerial goals
Process strategy long term effects on: - CORRECT ANSWER - cost and quality
-efficient and product flexibility
4 Process strategies: - CORRECT ANSWER 1. Process focus
2. Repetitive focus
Updated Actual Questions and CORRECT
Answers
Process focus - CORRECT ANSWER low volume, high production
Mass customization - CORRECT ANSWER large quantity and large variety
Flow chart - CORRECT ANSWER Drawing of the movmnt. Of Material, product, or
people.
Process mapping - CORRECT ANSWER shows flow and time frame
Value-stream mapping - CORRECT ANSWER flows and time and value added beyond
the immediate orgainization
Process charts - CORRECT ANSWER uses symbols to show key activities
Service blueprinting - CORRECT ANSWER focuses on customer/provider interation
Fast food chain ex. Of - CORRECT ANSWER low customization, low degree of labor
Focus brings - CORRECT ANSWER efficiency
Focus can be - CORRECT ANSWER customers
Products
Services
Technology
, Quality inspectors can be replaced by - CORRECT ANSWER Vision systems
Electronically guided and controlled chart used to move materials - CORRECT
ANSWER AGV
Difference b/w a location decision in the SERVICE sector V. MANUFACTURING sector -
CORRECT ANSWER focus in service= revenue max.
Focus in manufacturing= cost min.
Clustering - CORRECT ANSWER location of competing co. Near each other
Process analysis and design must always: - CORRECT ANSWER - designed to
achieve competitive advantage
- add value
- max. Customer value
- win orders
Process strategy - CORRECT ANSWER create a process that can produce products
that meets customer requirements WITHIN cost and other managerial CONSTRAINTS
Process strategy, producing prod./serv. That - CORRECT ANSWER - meets/ exceeds
customer requirements
- meets cost/ managerial goals
Process strategy long term effects on: - CORRECT ANSWER - cost and quality
-efficient and product flexibility
4 Process strategies: - CORRECT ANSWER 1. Process focus
2. Repetitive focus
