OM300 Exam 1 Chilcutt Updated Actual
Questions and CORRECT Answers
Operations Management - CORRECT ANSWER is the set of activities that create
value in the form of goods and service by transforming inputs into outputs
10 Strategic OM Decisions - CORRECT ANSWER 1. People
2. Product
3. Process
4.Quality Management
5. Inventory Management
6.Supply Chain Management
7.Location
8.Layout
9.Scheduling
10. Maintenance
Goods vs. Services - CORRECT ANSWER Tangible products vs economic activities
that typically produce intangible product
Production vs Productivity - CORRECT ANSWER creation of goods and services vs a
measure of output
Single Factor Productivity - CORRECT ANSWER units produced/labor hours
Multi-Factor Productivity - CORRECT ANSWER Output / Labor + Material + Energy
+ Capital + Miscellaneous
dollars - CORRECT ANSWER outputs and inputs are often expressed in
, Supply Chain - CORRECT ANSWER The global network of organizations and
activities that supply a firm with goods and services
The basic management functions of any management role - CORRECT
ANSWER Planning, organizing, staffing, leading, controlling
An operations manager would like to _____________ inputs while output remains the same -
CORRECT ANSWER reduce
An operations manager would like to ___________ outputs while input remains the same -
CORRECT ANSWER increase
Only through ____________________ increases can our standard of living improve -
CORRECT ANSWER productivity
Mission - CORRECT ANSWER provides boundaries and focus for organizations and
the concept around which the firm can rally
Strategy - CORRECT ANSWER is an organization's action plan to achieve the mission
3 strategic approaches to competitive advantage - CORRECT ANSWER 1.
differentiation- different
2. cost leadership- cheaper
3. response- more responsive
Use factor rating to evaluate both country and provider outsources - CORRECT
ANSWER 1) Develop a list of relevant factors called key success factors (KSFs)
2) Assign a weight to each factor
3) Develop a scale for each factor
4) Score each location for each factor
Questions and CORRECT Answers
Operations Management - CORRECT ANSWER is the set of activities that create
value in the form of goods and service by transforming inputs into outputs
10 Strategic OM Decisions - CORRECT ANSWER 1. People
2. Product
3. Process
4.Quality Management
5. Inventory Management
6.Supply Chain Management
7.Location
8.Layout
9.Scheduling
10. Maintenance
Goods vs. Services - CORRECT ANSWER Tangible products vs economic activities
that typically produce intangible product
Production vs Productivity - CORRECT ANSWER creation of goods and services vs a
measure of output
Single Factor Productivity - CORRECT ANSWER units produced/labor hours
Multi-Factor Productivity - CORRECT ANSWER Output / Labor + Material + Energy
+ Capital + Miscellaneous
dollars - CORRECT ANSWER outputs and inputs are often expressed in
, Supply Chain - CORRECT ANSWER The global network of organizations and
activities that supply a firm with goods and services
The basic management functions of any management role - CORRECT
ANSWER Planning, organizing, staffing, leading, controlling
An operations manager would like to _____________ inputs while output remains the same -
CORRECT ANSWER reduce
An operations manager would like to ___________ outputs while input remains the same -
CORRECT ANSWER increase
Only through ____________________ increases can our standard of living improve -
CORRECT ANSWER productivity
Mission - CORRECT ANSWER provides boundaries and focus for organizations and
the concept around which the firm can rally
Strategy - CORRECT ANSWER is an organization's action plan to achieve the mission
3 strategic approaches to competitive advantage - CORRECT ANSWER 1.
differentiation- different
2. cost leadership- cheaper
3. response- more responsive
Use factor rating to evaluate both country and provider outsources - CORRECT
ANSWER 1) Develop a list of relevant factors called key success factors (KSFs)
2) Assign a weight to each factor
3) Develop a scale for each factor
4) Score each location for each factor
