CPHQ Exam Practice Quiz
All the questions in the quiz along with their Answers are
shown below.
Question 1 of 26
Which of the following statements BEST describes a process
in statistical control?
A. A process in which there is no evidence of special
causes on a control chart.
B. A process in which there are no points beyond the
control limits on a control chart.
C. A process in which the points fall within 2 standard
deviations of the middle line on a control chart.
D. A process in which the points fall within 3 standard
deviations of the middle line on a control chart.
Answer: A
Statistical control is the condition describing a process from
which all special causes have been removed, evidenced on a
control chart by:
▪ The absence of points beyond the control limits; and
▪ The absence of non-random patterns or trends within
the control limits on a control chart.
The control limits on a control chart is determined
statistically and may be 2 or 3 standard deviations (or some
other number of standard deviations) from the mean.
Content Category: Information Management
Cognitive level required for a response: Recall
,Tasks on the CPHQ exam content outline to which the
Question is linked: Use or coordinate the use of statistical
process control components (e.g. common and special cause
variation, random variation, trend analysis)
Question 2 of 26
A run is
A. a pattern in a Run Chart that has a series of continually
rising or falling consecutive points.
B. a pattern in a Run Chart within which a number of
consecutive points lie on the same side of the median.
C. a pattern in a Run Chart that consists of 14 consecutive
points alternating up and down.
D. all of the above.
Answer: B
A run is a pattern in a Run Chart or Control Chart within
which a number of points line up on only one side of the
central/middle line.
Content Category: Information Management
Cognitive level required for a response: Recall
Tasks on the CPHQ exam content outline to which the
Question is linked: Use or coordinate the use of statistical
process control components (e.g. common and special cause
variation, random variation, trend analysis)
Question 3 of 26
Which of the following tools/techniques is most appropriate
for collecting data on typing mistakes in real time in a
Medical Transcription Department?
A. Check sheet
B. Observation
C. Questionnaires
D. Medical record review
Answer: A
, A check sheet is a form that may be used to collect data on
defects in real time where the data are generated. It is
particularly well suited to collecting data on typing mistakes
in real time.
Neither direct observation nor questionnaires are
appropriate for collecting data on typing mistakes.
Medical record review will not be a practical way of
collecting data on typing mistakes in real time.
Content Category: Information Management
Cognitive level required for a response: Application
Tasks on the CPHQ exam content outline to which the
Question is linked: Perform or coordinate data collection
methodology (e.g. qualitative, quantitative)
Question 4 of 26
Which of the following tools is LEAST helpful to an
improvement team trying to write a problem statement?
A. Brainstorming
B. Run Chart
C. Pie Chart
D. Check Sheet
Answer: A
Brainstorming, though helpful for other tasks, is unlikely to
be useful for arriving at a statement that describes the
problem in terms of what it is specifically, where it occurs,
when it happens, and its extent.
Content Category: Performance/Quality Measurement and
Improvement
Cognitive level required for a response: Application
Tasks on the CPHQ exam content outline to which the
Question is linked: Participate on performance/quality
All the questions in the quiz along with their Answers are
shown below.
Question 1 of 26
Which of the following statements BEST describes a process
in statistical control?
A. A process in which there is no evidence of special
causes on a control chart.
B. A process in which there are no points beyond the
control limits on a control chart.
C. A process in which the points fall within 2 standard
deviations of the middle line on a control chart.
D. A process in which the points fall within 3 standard
deviations of the middle line on a control chart.
Answer: A
Statistical control is the condition describing a process from
which all special causes have been removed, evidenced on a
control chart by:
▪ The absence of points beyond the control limits; and
▪ The absence of non-random patterns or trends within
the control limits on a control chart.
The control limits on a control chart is determined
statistically and may be 2 or 3 standard deviations (or some
other number of standard deviations) from the mean.
Content Category: Information Management
Cognitive level required for a response: Recall
,Tasks on the CPHQ exam content outline to which the
Question is linked: Use or coordinate the use of statistical
process control components (e.g. common and special cause
variation, random variation, trend analysis)
Question 2 of 26
A run is
A. a pattern in a Run Chart that has a series of continually
rising or falling consecutive points.
B. a pattern in a Run Chart within which a number of
consecutive points lie on the same side of the median.
C. a pattern in a Run Chart that consists of 14 consecutive
points alternating up and down.
D. all of the above.
Answer: B
A run is a pattern in a Run Chart or Control Chart within
which a number of points line up on only one side of the
central/middle line.
Content Category: Information Management
Cognitive level required for a response: Recall
Tasks on the CPHQ exam content outline to which the
Question is linked: Use or coordinate the use of statistical
process control components (e.g. common and special cause
variation, random variation, trend analysis)
Question 3 of 26
Which of the following tools/techniques is most appropriate
for collecting data on typing mistakes in real time in a
Medical Transcription Department?
A. Check sheet
B. Observation
C. Questionnaires
D. Medical record review
Answer: A
, A check sheet is a form that may be used to collect data on
defects in real time where the data are generated. It is
particularly well suited to collecting data on typing mistakes
in real time.
Neither direct observation nor questionnaires are
appropriate for collecting data on typing mistakes.
Medical record review will not be a practical way of
collecting data on typing mistakes in real time.
Content Category: Information Management
Cognitive level required for a response: Application
Tasks on the CPHQ exam content outline to which the
Question is linked: Perform or coordinate data collection
methodology (e.g. qualitative, quantitative)
Question 4 of 26
Which of the following tools is LEAST helpful to an
improvement team trying to write a problem statement?
A. Brainstorming
B. Run Chart
C. Pie Chart
D. Check Sheet
Answer: A
Brainstorming, though helpful for other tasks, is unlikely to
be useful for arriving at a statement that describes the
problem in terms of what it is specifically, where it occurs,
when it happens, and its extent.
Content Category: Performance/Quality Measurement and
Improvement
Cognitive level required for a response: Application
Tasks on the CPHQ exam content outline to which the
Question is linked: Participate on performance/quality
