CPHQ Questions
1 in order for a quality improvement team to deal effectively with
conflict ,it is important to appoint which of the following to its
membership
A. facilitator?
B. human resources representative
C. risk manger
D. senior leader ?
2 The use of clinical path ways and guidelines in hospitals should
do which of the following?
A. minimize variation in patient care
B. reduce length of stay
C. improve patient satisfaction
D. identify errors in patient care
3 A critically ill patient is admitted and requires a specialist
procedure .however; the surgeon does not have the privilege at the
facility. Which of the following documents will be most helpful
identifying the course of action? The hospital should take?
A. patient safety manual
B. risk management plan
C. medical staff bylaws
D. surgical policies and procedure
4 Which of the following step is the first step in the strategic
planning process?
A-setting goals and objectives?
B-defining organizational structure?
C-determining productivity indicator
D-establishing and controlling a budget
5 which of the following national patient safety goals is applicable
to everyone in health care facility
A-communication
B-medication safety
C-health care related associated infection
d-reconcile medication
1 of 370
, 6 The best evaluation of performance improvement plan is
a- Process improvement
b- measurable objectives
c- applicable deliverables
d- timeline
7 quality assurance focused on
1 APerformance of individuals
2 Plan Apprisal
3 System?
4 Process?
8 quality performance improvement focused on
1 Process?
2 System?
3 Individual
4 steps
9 according to pareto principle, in the era of quality management 80
of the problem present in
1 System
2 Performance
3 Individual
10 the function which describes the assessment of educational
needs is
1 Quality improvement
2 Utilization management
3 Risk management
4 Process map
2 of 370
,11 the most appropriate to evaluate case manager
1 los
2 nurse setting referral
3 patient complaints
19 strategy of brain storming
A. Discussion of issues
B. Prioritization of issues
C. Recording of issues
20 main function of clinical pathway is
A. Convert medicine into mathematics
B. Monitor variations
C. Limit Dr intervention
21 a 75 y patient with rat side hip replacement climbed upstairs and
had been fallen, as a risk manager before the bill writing what type of
risk do you consider this event
A. Risk resistance
B. Loss reduction
C. Potential compensable event ?
22 the tool that keeps the team on track to follow all tasks
A. Business plan?
B. Gannet chart ?
C. Flowchart
D. Control chart
23 the best way to display LOS variation is
A. Line graph
B. Histogram
C. Scatter diagram
3 of 370
, D. Pare to chart
24 the best way to communicate the reduction of falls results
A. . Bar graph shows the best 2 units achieved the goal
B. . Line graph shows the falls during last two years
C. It's better to hide such data
25 SBAR is a tool for
A. Calculate average LOS
B. Statistics between absolute averages
C. Improve communication between care givers
D. Financial control
26 when 2 facilities have a network, what is the most cost effective
issue increases the patient satisfaction of the services
A. When the patient don't have to repeat investigations in other facility
B. When his satisfaction survey results are collected from both facilities on
the fly
C. When both facilities have equal staff competencies
D. When the network allows doctors to communicate through the internet
27 first tool to use in Root cause analysis is
A. why diagram
B. Flow chart
C. Gannet chart
D. Cause and effect diagram
28 0-occurance 100 % analysis is
A. Occupancy report
B. Sentinel event
C. Cause and effect analysis
D. Cost benefit analysis
29 vision statement represents the organization
4 of 370
1 in order for a quality improvement team to deal effectively with
conflict ,it is important to appoint which of the following to its
membership
A. facilitator?
B. human resources representative
C. risk manger
D. senior leader ?
2 The use of clinical path ways and guidelines in hospitals should
do which of the following?
A. minimize variation in patient care
B. reduce length of stay
C. improve patient satisfaction
D. identify errors in patient care
3 A critically ill patient is admitted and requires a specialist
procedure .however; the surgeon does not have the privilege at the
facility. Which of the following documents will be most helpful
identifying the course of action? The hospital should take?
A. patient safety manual
B. risk management plan
C. medical staff bylaws
D. surgical policies and procedure
4 Which of the following step is the first step in the strategic
planning process?
A-setting goals and objectives?
B-defining organizational structure?
C-determining productivity indicator
D-establishing and controlling a budget
5 which of the following national patient safety goals is applicable
to everyone in health care facility
A-communication
B-medication safety
C-health care related associated infection
d-reconcile medication
1 of 370
, 6 The best evaluation of performance improvement plan is
a- Process improvement
b- measurable objectives
c- applicable deliverables
d- timeline
7 quality assurance focused on
1 APerformance of individuals
2 Plan Apprisal
3 System?
4 Process?
8 quality performance improvement focused on
1 Process?
2 System?
3 Individual
4 steps
9 according to pareto principle, in the era of quality management 80
of the problem present in
1 System
2 Performance
3 Individual
10 the function which describes the assessment of educational
needs is
1 Quality improvement
2 Utilization management
3 Risk management
4 Process map
2 of 370
,11 the most appropriate to evaluate case manager
1 los
2 nurse setting referral
3 patient complaints
19 strategy of brain storming
A. Discussion of issues
B. Prioritization of issues
C. Recording of issues
20 main function of clinical pathway is
A. Convert medicine into mathematics
B. Monitor variations
C. Limit Dr intervention
21 a 75 y patient with rat side hip replacement climbed upstairs and
had been fallen, as a risk manager before the bill writing what type of
risk do you consider this event
A. Risk resistance
B. Loss reduction
C. Potential compensable event ?
22 the tool that keeps the team on track to follow all tasks
A. Business plan?
B. Gannet chart ?
C. Flowchart
D. Control chart
23 the best way to display LOS variation is
A. Line graph
B. Histogram
C. Scatter diagram
3 of 370
, D. Pare to chart
24 the best way to communicate the reduction of falls results
A. . Bar graph shows the best 2 units achieved the goal
B. . Line graph shows the falls during last two years
C. It's better to hide such data
25 SBAR is a tool for
A. Calculate average LOS
B. Statistics between absolute averages
C. Improve communication between care givers
D. Financial control
26 when 2 facilities have a network, what is the most cost effective
issue increases the patient satisfaction of the services
A. When the patient don't have to repeat investigations in other facility
B. When his satisfaction survey results are collected from both facilities on
the fly
C. When both facilities have equal staff competencies
D. When the network allows doctors to communicate through the internet
27 first tool to use in Root cause analysis is
A. why diagram
B. Flow chart
C. Gannet chart
D. Cause and effect diagram
28 0-occurance 100 % analysis is
A. Occupancy report
B. Sentinel event
C. Cause and effect analysis
D. Cost benefit analysis
29 vision statement represents the organization
4 of 370
