COB 300 OPERATIONS FINAL EXAM STUDY GUIDE
(TCHOMMO) ADVANCED BUSINESS OPERATIONS COURSE
MASTER REVIEW 2026/2027 || MULTIPLE QUESTIONS
WITH 100% CORRECT ANSWERS || EXPERT-VERIFIED &
GRADED A+ || BLUEPRINT FOR GUARANTEED SUCCESS!!!
Environmental Scanning - CORRECT ANSWER -Identifies internal strengths
and weaknesses
Identifies external opportunities and threats
Three basic business strategies: - CORRECT ANSWER -1) Supply Chain
Strategy
2) Sustainability Strategy
3) Global Strategy
Four perspectives of a balanced scorecard - CORRECT ANSWER -1)
Customers
2) Internal Business Processes
3) Learning
4) Growth
What is the purpose of a balanced scorecard? - CORRECT ANSWER -- Using
this approach, managers develop objectives, metrics, and targets for each
objective and initiatives to achieve objectives, and they identify links among the
various perspectives.
- Results are monitored and used to improve strategic performance results.
Operations Management - CORRECT ANSWER -The management of
systems or processes that create goods and/or provide services
,Productivity = - CORRECT ANSWER -Productivity = Outputs/Inputs
Partial Measures: - CORRECT ANSWER -Output/Single Input;
Output/Labor; Output/Capital
Multifactorial Measures: - CORRECT ANSWER -Output/ Multiple Inputs/
Output/Labor+Machine; Output/ (Labor + Capital + Energy)
Mission - CORRECT ANSWER -Reason for an organization's existence
Mission Statement - CORRECT ANSWER -States the purpose of the
organization
Goals - CORRECT ANSWER -Provide detail and the scope of the mission
Strategy - CORRECT ANSWER -- A plan for achieving organizational goals
- If goals = destinations, Strategies = roadmaps
Order Qualifiers - CORRECT ANSWER -Characteristics that customers
perceive as minimum standards of acceptability for a product or service to be
considered as a potential for purchase
Order Winners: - CORRECT ANSWER -Characteristics of an organization's
goods or services that cause it to be perceived as better than the competition
Core Competency - CORRECT ANSWER -The one thing a company can do
better than its competitors
Productivity Growth - CORRECT ANSWER -(Current Productivity -
Previous Productivity)/Previous Productivity X 100%
Ex. (23-25)/25 X 100% = -8%
, Core competency - CORRECT ANSWER -The one thing that a firm can do
better than its competitors. The goal is to have a core competency that yields a
long-term competitive advantage to the company.
Contract manufacturer - CORRECT ANSWER -An organization that
performs manufacturing and/or purchasing needed to produce a product or
device not for itself, but asa service to another firm.
Concurrent Engineering - CORRECT ANSWER -Emphasizes cross-
functional integration and concurrent development of a product and its
associated processes.
Quality function deployment (QFD) - CORRECT ANSWER -A process that
helps a company determine the product characteristics important to the
consumer and to evaluate its own product in relation to others.
House of quality - CORRECT ANSWER -A matrix that helps a product
design team translate customer requirements into operating and engineering
goals.
Value analysis/value engineering (VA/VE) - CORRECT ANSWER -Analysis
with the purpose of simplifying products and processes by achieving equivalent
or better performance at a lower cost.
Ecodesign - CORRECT ANSWER -The incorporation of environmental
considerations into the design and developmentof products or services.These
concerns relateto the entire life cycle,including materials,manufacturing,
distribution,and the eventual disposalof waste.
Time-to-market - CORRECT ANSWER -A measure of product development
success. There are two measures here: the frequency of new product
introductions and the time from initial concept to market introduction.
(TCHOMMO) ADVANCED BUSINESS OPERATIONS COURSE
MASTER REVIEW 2026/2027 || MULTIPLE QUESTIONS
WITH 100% CORRECT ANSWERS || EXPERT-VERIFIED &
GRADED A+ || BLUEPRINT FOR GUARANTEED SUCCESS!!!
Environmental Scanning - CORRECT ANSWER -Identifies internal strengths
and weaknesses
Identifies external opportunities and threats
Three basic business strategies: - CORRECT ANSWER -1) Supply Chain
Strategy
2) Sustainability Strategy
3) Global Strategy
Four perspectives of a balanced scorecard - CORRECT ANSWER -1)
Customers
2) Internal Business Processes
3) Learning
4) Growth
What is the purpose of a balanced scorecard? - CORRECT ANSWER -- Using
this approach, managers develop objectives, metrics, and targets for each
objective and initiatives to achieve objectives, and they identify links among the
various perspectives.
- Results are monitored and used to improve strategic performance results.
Operations Management - CORRECT ANSWER -The management of
systems or processes that create goods and/or provide services
,Productivity = - CORRECT ANSWER -Productivity = Outputs/Inputs
Partial Measures: - CORRECT ANSWER -Output/Single Input;
Output/Labor; Output/Capital
Multifactorial Measures: - CORRECT ANSWER -Output/ Multiple Inputs/
Output/Labor+Machine; Output/ (Labor + Capital + Energy)
Mission - CORRECT ANSWER -Reason for an organization's existence
Mission Statement - CORRECT ANSWER -States the purpose of the
organization
Goals - CORRECT ANSWER -Provide detail and the scope of the mission
Strategy - CORRECT ANSWER -- A plan for achieving organizational goals
- If goals = destinations, Strategies = roadmaps
Order Qualifiers - CORRECT ANSWER -Characteristics that customers
perceive as minimum standards of acceptability for a product or service to be
considered as a potential for purchase
Order Winners: - CORRECT ANSWER -Characteristics of an organization's
goods or services that cause it to be perceived as better than the competition
Core Competency - CORRECT ANSWER -The one thing a company can do
better than its competitors
Productivity Growth - CORRECT ANSWER -(Current Productivity -
Previous Productivity)/Previous Productivity X 100%
Ex. (23-25)/25 X 100% = -8%
, Core competency - CORRECT ANSWER -The one thing that a firm can do
better than its competitors. The goal is to have a core competency that yields a
long-term competitive advantage to the company.
Contract manufacturer - CORRECT ANSWER -An organization that
performs manufacturing and/or purchasing needed to produce a product or
device not for itself, but asa service to another firm.
Concurrent Engineering - CORRECT ANSWER -Emphasizes cross-
functional integration and concurrent development of a product and its
associated processes.
Quality function deployment (QFD) - CORRECT ANSWER -A process that
helps a company determine the product characteristics important to the
consumer and to evaluate its own product in relation to others.
House of quality - CORRECT ANSWER -A matrix that helps a product
design team translate customer requirements into operating and engineering
goals.
Value analysis/value engineering (VA/VE) - CORRECT ANSWER -Analysis
with the purpose of simplifying products and processes by achieving equivalent
or better performance at a lower cost.
Ecodesign - CORRECT ANSWER -The incorporation of environmental
considerations into the design and developmentof products or services.These
concerns relateto the entire life cycle,including materials,manufacturing,
distribution,and the eventual disposalof waste.
Time-to-market - CORRECT ANSWER -A measure of product development
success. There are two measures here: the frequency of new product
introductions and the time from initial concept to market introduction.
