MGT 435 WEEK 2 QUIZ 2 | VERIFIED SOLUTION

MGT 435 WEEK 2 QUIZ 2 Question 1 1 / 1 pts Which of the following is NOT a step in the action research model? collect data articulate trigger questions formulate preliminary diagnosis identify the problem or opportunity The correct answer can be found in Section 2.5 under the heading “How to Change Using Action Research” in Organizational Change, Second Edition. Question 2 1 / 1 pts Organizational inertia refers to the tendency of organizations to __________. embrace change employ theoretical models for directed change standardize leadership roles maintain the status quo The correct answer can be found in Section 2.6 under the heading “Why People Resist Change” in Organizational Change, Second Edition. Question 3 1 / 1 pts Which organizational change model does the history of the Apple computing company exemplify? the systems contingency model environment-industry-organization contingency model the organizational life-cycle model resource dependency theory The correct answer can be found in Section 2.2 under the heading “Steve Jobs and Apple” in Organizational Change, Second Edition. Question 4 1 / 1 pts Large-scale change interventions in firms are typically __________. unplanned circumstances that serve to enhance an organization’s effectiveness unplanned circumstances that serve to inhibit an organization’s effectiveness planned actions designed to enhance an organization’s effectiveness planned actions designed to prevent management from laying off staff members The correct answer can be found in Section 2.1 under the heading “Diagnosing Organizations for Change” in Organizational Change, Second Edition. Question 5 1 / 1 pts In the organizational life-cycle model, growth through creativity typically occurs __________. Correct! during the early stages of the organization’s life cycle during the middle stages of an organization’s life cycle at the very end of the organization’s life cycle when an organization is large enough to employ creative directors The correct answer can be found in Section 2.2 under the heading “Stage 1: Growth Through Creativity” in Organizational Change, Second Edition. Question 6 1 / 1 pts The task of preparing people for organizational change typically falls upon __________. organizational change theorists leaders of the organization outside consultants lower-level employees The correct answer can be found in Section 2.6 under the heading “Addressing Resistance to Change” in Organizational Change, Second Edition. Question 7 0 / 1 pts Under what category does “external stakeholders” fit when diagnosing types of change and level of intervention? Correct Answer people culture You Answered strategy structure The correct answer can be found in Section 2.3 under the heading “Assessment Model: Determining What Changes to Make” in Organizational Change, Second Edition. Question 8 1 / 1 pts Second-order (discontinuous) changes are __________. Correct! radical small scale and minor incremental developmental The correct answer can be found in Section 2.3 under the heading “Assessment Model: Determining What Changes to Make” in Organizational Change, Second Edition. Question 9 1 / 1 pts Which of the following is true about people’s resistance to change? People generally have similar tolerances for change. Large-scale changes decrease resistance. There are a variety of reasons why people resist change. Resistance occurs only for selfish reasons. The correct answer can be found in Section 2.6 under the heading “Why People Resist Change” in Organizational Change, Second Edition. Question 10 1 / 1 pts After all nine steps of the action research model are completed, to which step does the process cycle back/return to? jointly diagnose problem/opportunity/findings with client consult with OD/change management expert plan action steps jointly present feedback to client The correct answer can be found in Section 2.5 under the heading “How to Change Using Action Research” in Organizational Change, Second Edition.