ASQ Post Test COMPREHENSIVE QUESTIONS WITH MULTIPLE CHOICES |VERIFIED &
REVISED ANSWERS (NEW) 2025
Terms in this set (54)
tWhich of the following quality gurus A. Walter F. Shewart
is
credited as the Father of Statistical
Quality Control, or SQC?
A. Walter F. Shewart
B. Dr. W. Edwards Deming
C. Joseph M. Juran
D. Kaoru Ishikawa
The factory system is a product of B. Through laborer skill and supplemented by audits and inspections
the Industrial Revolution in Europe.
How was quality guaranteed
during this era?
A. By marking flawless goods with a
special mark or symbol
B. Through laborer skill and
supplemented by audits and
inspections
C. Using statistical techniques to see
whether a process is stable and in
control
D. By focusing on improving all
organizational processes through
the people who used them
,The US response to Japanese market C. Total Quality Management, or TQM
gains, emphasizing not only
statistics but
approaches that embraced the
entire organization, became known
as what?
A. Company-Wide Quality
Control, or CWQC
B. The Pareto Principle
C. Total Quality Management, or
TQM
D. Statistical Quality Control, or SQC
Which of the following quality gurus D. Dr. Armand V. Feigenbaum
is generally credited with
developing the
concept of "total quality control"
during the late 1940s?
A. Joseph M. Juran
B. Philip B. Crosby
C. Taiichi Ohno
D. Dr. Armand V. Feigenbaum
Which of the following quality A. Joseph M. Juran
gurus first advised organizations
to concentrate on the vital few
problem sources and not
become sidetracked by those of
lesser
importance?
A. Joseph M. Juran
B. Kaoru Ishikawa
C. Philip B. Crosby
D. Dr. W. Edwards Deming
Which of the following is the best C. A server delivers food that matches the menu description
definition of quality in a
restaurant setting?
A. A server provides menu
options in response to a
customer request
B. The table, chairs, dishes, and
, utensils are clean and unbroken
C. A server delivers food that
matches the menu description
D. The food arrives within a
reasonable timeframe
What is the most important action A. Delegate authority to act in support of the mission
that
managers can take to increase
employee involvement,
empowerment, and
engagement?
A. Delegate authority to act in
support of the mission
B. Allow employees to serve on
process improvement teams
C. Establish reward and recognition
events
D. Provide educational
training and resources
REVISED ANSWERS (NEW) 2025
Terms in this set (54)
tWhich of the following quality gurus A. Walter F. Shewart
is
credited as the Father of Statistical
Quality Control, or SQC?
A. Walter F. Shewart
B. Dr. W. Edwards Deming
C. Joseph M. Juran
D. Kaoru Ishikawa
The factory system is a product of B. Through laborer skill and supplemented by audits and inspections
the Industrial Revolution in Europe.
How was quality guaranteed
during this era?
A. By marking flawless goods with a
special mark or symbol
B. Through laborer skill and
supplemented by audits and
inspections
C. Using statistical techniques to see
whether a process is stable and in
control
D. By focusing on improving all
organizational processes through
the people who used them
,The US response to Japanese market C. Total Quality Management, or TQM
gains, emphasizing not only
statistics but
approaches that embraced the
entire organization, became known
as what?
A. Company-Wide Quality
Control, or CWQC
B. The Pareto Principle
C. Total Quality Management, or
TQM
D. Statistical Quality Control, or SQC
Which of the following quality gurus D. Dr. Armand V. Feigenbaum
is generally credited with
developing the
concept of "total quality control"
during the late 1940s?
A. Joseph M. Juran
B. Philip B. Crosby
C. Taiichi Ohno
D. Dr. Armand V. Feigenbaum
Which of the following quality A. Joseph M. Juran
gurus first advised organizations
to concentrate on the vital few
problem sources and not
become sidetracked by those of
lesser
importance?
A. Joseph M. Juran
B. Kaoru Ishikawa
C. Philip B. Crosby
D. Dr. W. Edwards Deming
Which of the following is the best C. A server delivers food that matches the menu description
definition of quality in a
restaurant setting?
A. A server provides menu
options in response to a
customer request
B. The table, chairs, dishes, and
, utensils are clean and unbroken
C. A server delivers food that
matches the menu description
D. The food arrives within a
reasonable timeframe
What is the most important action A. Delegate authority to act in support of the mission
that
managers can take to increase
employee involvement,
empowerment, and
engagement?
A. Delegate authority to act in
support of the mission
B. Allow employees to serve on
process improvement teams
C. Establish reward and recognition
events
D. Provide educational
training and resources
