✅ CERTIFIED BEHAVIORAL HEALTH
CASE MANAGER CBHCM PRACTICE
QUESTIONS AND ANSWERS GRADE
A+.
1. A key responsibility of a Behavioral Health Case
Manager is:
A. Providing long-term psychotherapy
B. Coordinating services and supports for clients
C. Diagnosing mental health disorders
D. Prescribing psychiatric medications
Correct Answer: B
Case managers coordinate and connect clients to services rather than providing direct
treatment or prescribing.
2. Which of the following is the FIRST step in case
management?
A. Discharge planning
B. Assessment
C. Monitoring
D. Advocacy
Correct Answer: B
The case management cycle always begins with a comprehensive assessment.
3. A CBHCM is MOST likely to assist a client with:
A. Completing psychological testing
B. Navigating community resources
C. Performing cognitive-behavioral therapy
D. Conducting psychiatric evaluations
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,Correct Answer: B
Assisting with resource navigation is a core case management task.
4. Which federal law protects the privacy of behavioral
health records?
A. EMTALA
B. HIPAA
C. IDEA
D. FERPA
Correct Answer: B
HIPAA ensures confidentiality of health and behavioral health information.
5. Which of the following best describes “cultural
competence”?
A. Avoiding discussion of culture with clients
B. Having knowledge and skills to work with diverse populations
C. Treating all clients exactly the same
D. Encouraging clients to adopt the case manager’s culture
Correct Answer: B
Cultural competence involves knowledge, awareness, and skills.
6. A client reports loss of housing and unemployment. The
CBHCM should prioritize:
A. Long-term treatment goals
B. Crisis stabilization and basic needs
C. Termination of services
D. Requesting psychological testing
Correct Answer: B
Maslow’s hierarchy prioritizes safety and basic needs.
7. Motivational interviewing is MOST focused on:
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,A. Direct confrontation
B. Enhancing intrinsic motivation for change
C. Giving advice
D. Assigning mandatory homework
Correct Answer: B
8. A client presents with suicidal ideation. The FIRST
action is to:
A. Call the client’s employer
B. Complete a risk assessment
C. Refer to outpatient counseling
D. Ignore it unless a plan is stated
Correct Answer: B
9. Documentation in case management should be:
A. Detailed, objective, and timely
B. Opinion-based
C. Delayed until the end of the month
D. Written in abbreviations only
Correct Answer: A
10. The primary purpose of a service plan is:
A. To document agency performance
B. To outline measurable client goals and interventions
C. To allow billing for services
D. To report progress to insurance companies
Correct Answer: B
11. When linking a client to services, the CBHCM should:
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, A. Provide only one option
B. Consider client preference and eligibility
C. Choose the easiest provider for the case manager
D. Avoid explaining choices
Correct Answer: B
12. A boundary violation occurs when a case manager:
A. Refers a client to community resources
B. Accepts expensive gifts from a client
C. Clarifies confidentiality limits
D. Schedules regular follow-ups
Correct Answer: B
13. Which of the following is a sign of a possible substance
use disorder?
A. Stable employment
B. Consistent appointments
C. Withdrawal symptoms
D. No change in functioning
Correct Answer: C
14. Which population is MOST protected under the
Americans with Disabilities Act (ADA)?
A. Individuals with psychiatric disabilities
B. Individuals with recent criminal convictions
C. Individuals with poor academic performance
D. Individuals with low income
Correct Answer: A
15. The goal of crisis intervention is to:
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CASE MANAGER CBHCM PRACTICE
QUESTIONS AND ANSWERS GRADE
A+.
1. A key responsibility of a Behavioral Health Case
Manager is:
A. Providing long-term psychotherapy
B. Coordinating services and supports for clients
C. Diagnosing mental health disorders
D. Prescribing psychiatric medications
Correct Answer: B
Case managers coordinate and connect clients to services rather than providing direct
treatment or prescribing.
2. Which of the following is the FIRST step in case
management?
A. Discharge planning
B. Assessment
C. Monitoring
D. Advocacy
Correct Answer: B
The case management cycle always begins with a comprehensive assessment.
3. A CBHCM is MOST likely to assist a client with:
A. Completing psychological testing
B. Navigating community resources
C. Performing cognitive-behavioral therapy
D. Conducting psychiatric evaluations
1|Page
,Correct Answer: B
Assisting with resource navigation is a core case management task.
4. Which federal law protects the privacy of behavioral
health records?
A. EMTALA
B. HIPAA
C. IDEA
D. FERPA
Correct Answer: B
HIPAA ensures confidentiality of health and behavioral health information.
5. Which of the following best describes “cultural
competence”?
A. Avoiding discussion of culture with clients
B. Having knowledge and skills to work with diverse populations
C. Treating all clients exactly the same
D. Encouraging clients to adopt the case manager’s culture
Correct Answer: B
Cultural competence involves knowledge, awareness, and skills.
6. A client reports loss of housing and unemployment. The
CBHCM should prioritize:
A. Long-term treatment goals
B. Crisis stabilization and basic needs
C. Termination of services
D. Requesting psychological testing
Correct Answer: B
Maslow’s hierarchy prioritizes safety and basic needs.
7. Motivational interviewing is MOST focused on:
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,A. Direct confrontation
B. Enhancing intrinsic motivation for change
C. Giving advice
D. Assigning mandatory homework
Correct Answer: B
8. A client presents with suicidal ideation. The FIRST
action is to:
A. Call the client’s employer
B. Complete a risk assessment
C. Refer to outpatient counseling
D. Ignore it unless a plan is stated
Correct Answer: B
9. Documentation in case management should be:
A. Detailed, objective, and timely
B. Opinion-based
C. Delayed until the end of the month
D. Written in abbreviations only
Correct Answer: A
10. The primary purpose of a service plan is:
A. To document agency performance
B. To outline measurable client goals and interventions
C. To allow billing for services
D. To report progress to insurance companies
Correct Answer: B
11. When linking a client to services, the CBHCM should:
3|Page
, A. Provide only one option
B. Consider client preference and eligibility
C. Choose the easiest provider for the case manager
D. Avoid explaining choices
Correct Answer: B
12. A boundary violation occurs when a case manager:
A. Refers a client to community resources
B. Accepts expensive gifts from a client
C. Clarifies confidentiality limits
D. Schedules regular follow-ups
Correct Answer: B
13. Which of the following is a sign of a possible substance
use disorder?
A. Stable employment
B. Consistent appointments
C. Withdrawal symptoms
D. No change in functioning
Correct Answer: C
14. Which population is MOST protected under the
Americans with Disabilities Act (ADA)?
A. Individuals with psychiatric disabilities
B. Individuals with recent criminal convictions
C. Individuals with poor academic performance
D. Individuals with low income
Correct Answer: A
15. The goal of crisis intervention is to:
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