DEOMI Exam 1 Exam Questions and
Answers Graded A+
What is defined as the act or process of using words, sounds, signs, or behaviors to
express or exchange information or to express your ideas, thoughts, and feelings to
someone else? - Correct answer-Communication
What five elements make up the communication process? - Correct answer-a.
Communicators (sends and receives)
b. Messages (an object of communication)
c. Channels (Conduit for delivering messages)
d. Environment (physical location, personal experiences, and cultural background)
e. Feedback
Whose responsibility is it to send a message that will be attended to and
understood? - Correct answer-It is the responsibility of the communicator
The words of your message are referred to as what type of communication? -
Correct answer-Verbal Communication
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,What is the most powerful way to communicate nonverbally? - Correct answer-
Touching is perhaps the most powerful nonverbal communication.
Why is it important to study nonverbal communication? - Correct answer-It is
important to study because where verbal and nonverbal message conflict,
nonverbal messages are relied upon more.
What type of communication is between you and at least one other person? -
Correct answer-Interpersonal communication
Noise, objects, temperature, and distance are all known as what type of barrier to
communication? - Correct answer-Physical barriers
Past experiences, hidden agendas, and stereotypes describe which barriers or
factors that impact communication? - Correct answer-Perceptual barriers
What type of barrier to communication involves anger, fear, and surprise? - Correct
answer-Emotional barriers
What are the five steps or elements in the listening process? - Correct answer-1.
Receiving.
2. Attending.
3. Understanding.
4. Responding.
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, 5. Remembering.
Which element in the listening process provides feedback and lets the sender know
the message was received? - Correct answer-Responding
What are the benefits of effective listening? - Correct answer-a. Improves
communications
b. Control of the situation
c. Minimizes conflict
d. Shows that you care
e. Enhances understanding
f. Improves memory
What are the three types of listening? - Correct answer-1.Active Listening
2.Inactive Listening
3.Selective Listening
Which type of listening involves filtering the message and hearing only what you
want to hear? - Correct answer-Selective Listening
What are four response blocks that obstruct effective listening? - Correct answer-
1.Evaluation
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Answers Graded A+
What is defined as the act or process of using words, sounds, signs, or behaviors to
express or exchange information or to express your ideas, thoughts, and feelings to
someone else? - Correct answer-Communication
What five elements make up the communication process? - Correct answer-a.
Communicators (sends and receives)
b. Messages (an object of communication)
c. Channels (Conduit for delivering messages)
d. Environment (physical location, personal experiences, and cultural background)
e. Feedback
Whose responsibility is it to send a message that will be attended to and
understood? - Correct answer-It is the responsibility of the communicator
The words of your message are referred to as what type of communication? -
Correct answer-Verbal Communication
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,What is the most powerful way to communicate nonverbally? - Correct answer-
Touching is perhaps the most powerful nonverbal communication.
Why is it important to study nonverbal communication? - Correct answer-It is
important to study because where verbal and nonverbal message conflict,
nonverbal messages are relied upon more.
What type of communication is between you and at least one other person? -
Correct answer-Interpersonal communication
Noise, objects, temperature, and distance are all known as what type of barrier to
communication? - Correct answer-Physical barriers
Past experiences, hidden agendas, and stereotypes describe which barriers or
factors that impact communication? - Correct answer-Perceptual barriers
What type of barrier to communication involves anger, fear, and surprise? - Correct
answer-Emotional barriers
What are the five steps or elements in the listening process? - Correct answer-1.
Receiving.
2. Attending.
3. Understanding.
4. Responding.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
, 5. Remembering.
Which element in the listening process provides feedback and lets the sender know
the message was received? - Correct answer-Responding
What are the benefits of effective listening? - Correct answer-a. Improves
communications
b. Control of the situation
c. Minimizes conflict
d. Shows that you care
e. Enhances understanding
f. Improves memory
What are the three types of listening? - Correct answer-1.Active Listening
2.Inactive Listening
3.Selective Listening
Which type of listening involves filtering the message and hearing only what you
want to hear? - Correct answer-Selective Listening
What are four response blocks that obstruct effective listening? - Correct answer-
1.Evaluation
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