D072 WGU Assessment Study Guide
Question and answers correctly
solved 2025/2026
What is true about emotional intelligence in the workplace? - correct answer ✔Importance EI Varies by
situation and job position
A supervisor conducts a 90 day evaluation with a new employee. Its recommended that the new
employee take more initiative to complete tasks and to persevere, even on the most challenging days. -
correct answer ✔Motivation
A manager recently decides to get employees involved in a new corporate social responsibility (CSR)
initiative to show that the company is dedicated to making a difference in the local community. Which
activity demonstrates an appropriate way to meet this goal? - correct answer ✔Initiate a community
technology recycling program for old computers
A production manager is told that a supplier of one of their key products has declared bankruptcy and
cannot supply the necessary material. The production manager calls other suppliers to see if they have
the necessary material to continue manufacturing these products. Which managerial core role is being
used? - correct answer ✔Decisional
Which organizational culture is best suited for an individual who is high in conscientiousness? - correct
answer ✔Hierarchy
Which result occurs when there is a person-culture misalignment? - correct answer ✔Attrition
Which communication channel contains an item like an organization's newsletter? - correct answer
✔Leanest
, How can a speaker overcome issues pertaining to semantics to ensure effective communication? -
correct answer ✔Be direct and clearly state what is intended
Which characteristics are seen in employees who use an assertive communication style? - correct
answer ✔Calm and relaxed posture
How can a manager exhibit supportive communication? - correct answer ✔Use descriptive language
During a meeting to decide the venue for the annual office picnic, a manager says that the location is
fine for the event but adds that others will likely be opposed to the choice. Which style of
communication is being used by this manager? - correct answer ✔Passive-aggressive
Team Member A shares their perspective of a recent project, and Team Member B suggests that there
might be a better way to approach the same objective. Team Member A responds by saying, "Well,
that's fine with me, but don't be surprised if other people are upset by your opinion." Which
communication style is Team Member A using for this response? - correct answer ✔Passive-aggressive
Which competency is the basis for developing effective business relationships, including teamwork,
empathy, and trust? - correct answer ✔Emotional intelligence
A leader with high emotional intelligence is looking to capitalize on this trait while working with social
media. How would the leader do so? - correct answer ✔Use social media as a tool to connect multiple
stakeholders
What is a characteristic of people with strong moral identity? - correct answer ✔They are more
considerate of others' feelings and viewpoints.
What are characteristics of someone who is Machiavellian in nature? - correct answer ✔Lower
emotional intelligence and higher emotional detachment
Question and answers correctly
solved 2025/2026
What is true about emotional intelligence in the workplace? - correct answer ✔Importance EI Varies by
situation and job position
A supervisor conducts a 90 day evaluation with a new employee. Its recommended that the new
employee take more initiative to complete tasks and to persevere, even on the most challenging days. -
correct answer ✔Motivation
A manager recently decides to get employees involved in a new corporate social responsibility (CSR)
initiative to show that the company is dedicated to making a difference in the local community. Which
activity demonstrates an appropriate way to meet this goal? - correct answer ✔Initiate a community
technology recycling program for old computers
A production manager is told that a supplier of one of their key products has declared bankruptcy and
cannot supply the necessary material. The production manager calls other suppliers to see if they have
the necessary material to continue manufacturing these products. Which managerial core role is being
used? - correct answer ✔Decisional
Which organizational culture is best suited for an individual who is high in conscientiousness? - correct
answer ✔Hierarchy
Which result occurs when there is a person-culture misalignment? - correct answer ✔Attrition
Which communication channel contains an item like an organization's newsletter? - correct answer
✔Leanest
, How can a speaker overcome issues pertaining to semantics to ensure effective communication? -
correct answer ✔Be direct and clearly state what is intended
Which characteristics are seen in employees who use an assertive communication style? - correct
answer ✔Calm and relaxed posture
How can a manager exhibit supportive communication? - correct answer ✔Use descriptive language
During a meeting to decide the venue for the annual office picnic, a manager says that the location is
fine for the event but adds that others will likely be opposed to the choice. Which style of
communication is being used by this manager? - correct answer ✔Passive-aggressive
Team Member A shares their perspective of a recent project, and Team Member B suggests that there
might be a better way to approach the same objective. Team Member A responds by saying, "Well,
that's fine with me, but don't be surprised if other people are upset by your opinion." Which
communication style is Team Member A using for this response? - correct answer ✔Passive-aggressive
Which competency is the basis for developing effective business relationships, including teamwork,
empathy, and trust? - correct answer ✔Emotional intelligence
A leader with high emotional intelligence is looking to capitalize on this trait while working with social
media. How would the leader do so? - correct answer ✔Use social media as a tool to connect multiple
stakeholders
What is a characteristic of people with strong moral identity? - correct answer ✔They are more
considerate of others' feelings and viewpoints.
What are characteristics of someone who is Machiavellian in nature? - correct answer ✔Lower
emotional intelligence and higher emotional detachment
