HRM 150 FINAL (CHU-JACOBY) QUESTIONS AND
ANSWERS
Holly was hired recently by her firm to provide coaching to a work unit that is
underperforming. This is part of the _______ function of HR.
A. Recruitment and selection
B. Compensation and benefits
C. Employee relations
D. Personnel policies
E. Performance management - Answer -E. Performance management
Alpha Consulting provides HR services to small companies that do not need full-time
HR. Contracting with Alpha Consulting is known as
A. e-commerce
B. reshoring
C. downsizing
D. benchmarking
E. outsourcing - Answer -E. outsourcing
Traditionally, the HRM department was primarily a(n)
A. proactive agency
B. finance expert
C. employer advocate
D. administrative expert
E. payroll expert - Answer -D. administrative expert
As part of today's job culture new employees are assigned mentors who guide the new
employees through on-the-job training as well as the culture of the company. This is
known as ____ capital.
A. social
B. customer
C. human
D. intellectual
E. financial - Answer -A. social
When BP Oil provided funds to clean up the oil spill in the Gulf of Mexico, they were
recognizing the importance of
A. a balanced scorecard approach
, B. performance management
C. total quality management
D. social responsibility
E. cultural responsibility - Answer -D. social responsibility
Which of the following is true about the Six Sigma process?
A. It focuses on the end product of employee satisfaction
B. It terminates once the processes have been brought within the Six Sigma standards
C. It strives to attain quality through supervision of daily work, not through training
D. It discourages employees from lean thinking
E. It aims to create a total business focus on serving the customer - Answer -E. It aims
to create a total business focus on serving the customer
Which of the following statements is true about the composition of the U.S. labor force
in the next decade?
A. Immigration will cease to affect the size and diversity of the workforce
B. The largest proportion of the labor force is expected to be in the age group of 16-24
years
C. The percentage of highly skilled immigrants will continue to remain lower than the
percentage of low-skilled immigrants
D. The median age of the labor force will increase to the highest number ever
E. The high cost of health insurance and a decrease in health benefits will cause many
employees to quit working - Answer -D. The median age of the labor force will increase
to the highest number ever
Which if the following arguments states that companies with the best reputations for
managing diversity will win the competition for talent?
A. System flexibility argument
B. Marketing arguments
C. Employee attraction and retention argument
D. Problem Solving argument
E. Creativity argument - Answer -C. Employee attraction and retention argument
Which of the following HR competencies focuses on the ability to manage interactions
with and between others with the specific goal of providing service and organizational
success?
A. Relationship management
B. HR technical expertise
C. Organizational navigation
D. Ethical practice
E. Business acumen - Answer -A. Relationship management
ANSWERS
Holly was hired recently by her firm to provide coaching to a work unit that is
underperforming. This is part of the _______ function of HR.
A. Recruitment and selection
B. Compensation and benefits
C. Employee relations
D. Personnel policies
E. Performance management - Answer -E. Performance management
Alpha Consulting provides HR services to small companies that do not need full-time
HR. Contracting with Alpha Consulting is known as
A. e-commerce
B. reshoring
C. downsizing
D. benchmarking
E. outsourcing - Answer -E. outsourcing
Traditionally, the HRM department was primarily a(n)
A. proactive agency
B. finance expert
C. employer advocate
D. administrative expert
E. payroll expert - Answer -D. administrative expert
As part of today's job culture new employees are assigned mentors who guide the new
employees through on-the-job training as well as the culture of the company. This is
known as ____ capital.
A. social
B. customer
C. human
D. intellectual
E. financial - Answer -A. social
When BP Oil provided funds to clean up the oil spill in the Gulf of Mexico, they were
recognizing the importance of
A. a balanced scorecard approach
, B. performance management
C. total quality management
D. social responsibility
E. cultural responsibility - Answer -D. social responsibility
Which of the following is true about the Six Sigma process?
A. It focuses on the end product of employee satisfaction
B. It terminates once the processes have been brought within the Six Sigma standards
C. It strives to attain quality through supervision of daily work, not through training
D. It discourages employees from lean thinking
E. It aims to create a total business focus on serving the customer - Answer -E. It aims
to create a total business focus on serving the customer
Which of the following statements is true about the composition of the U.S. labor force
in the next decade?
A. Immigration will cease to affect the size and diversity of the workforce
B. The largest proportion of the labor force is expected to be in the age group of 16-24
years
C. The percentage of highly skilled immigrants will continue to remain lower than the
percentage of low-skilled immigrants
D. The median age of the labor force will increase to the highest number ever
E. The high cost of health insurance and a decrease in health benefits will cause many
employees to quit working - Answer -D. The median age of the labor force will increase
to the highest number ever
Which if the following arguments states that companies with the best reputations for
managing diversity will win the competition for talent?
A. System flexibility argument
B. Marketing arguments
C. Employee attraction and retention argument
D. Problem Solving argument
E. Creativity argument - Answer -C. Employee attraction and retention argument
Which of the following HR competencies focuses on the ability to manage interactions
with and between others with the specific goal of providing service and organizational
success?
A. Relationship management
B. HR technical expertise
C. Organizational navigation
D. Ethical practice
E. Business acumen - Answer -A. Relationship management
