WGU D514 Exam 2026 Questions and Answers
Verified 100% Correct
A surgical center is experiencing patient attrition. The center has received bad
reviews online. One area of complaints is that the center is dirty in common areas.
The center conducted a survey to ascertain what the major complaints were. The
center has decided to outsource its maintenance in an effort to improve patient
satisfaction scores.The surgical center reviewed patient satisfaction scores before
and after outsourcing its housekeeping services.Which inferential statistic was
applied to arrive at the decision to outsource maintenance?
A t-test
A regression
A factor analysis
A chi-square test - ANSWER -A t-test
There have been recent complaints at a pharmacy regarding care, wait times, and
errors. The administrator wants to further examine customer satisfaction rates.
After examining more information the administrator decides to develop a new
patient portal that will allow patients to perform a refill request online. The system
will also allow patients to request refills via text or mobile devices.The
administrator wants to determine if the complaints regarding the care, wait time,
and errors at the pharmacy are associated with customer satisfaction.How were
inferential statistics applied to arrive at this decision?
A factor analysis was performed regarding patient portals.
A linear regression was performed regarding patient portals.
A factor analysis was performed regarding customer satisfaction rates.
A linear regression was performed regarding customer satisfaction rates. -
ANSWER -A linear regression was performed regarding customer satisfaction
rates.
A hospital is experiencing a high rate of nursing turnover during the first year at
the hospital. There are many theories as to why turnover in this cohort is so high.
The chief executive officer (CEO) has asked the nursing director to study this
further and develop some tactics to improve nursing retention. The director plans
,to gather data, conduct some statistical analysis, and report back to the CEO with
an improvement plan.How should the nursing director apply cluster analysis to
study this issue?
By removing variables unrelated to nursing turnover from the analysis
By grouping nurses into categories related to the reasons they resigned
By studying the strength of the relationship between turnover and other variables
By testing the difference of the mean values among various reasons for resignation
- ANSWER -By grouping nurses into categories related to the reasons they
resigned
A healthcare administrator decided to implement email safety training classes for
all employees after reading about computer hacks through phishing. An exam was
given to the employees after the training.
How should the organization use the pass rate data from the assessment?
To identify areas of potential data disclosure
To compare mean scores to determine efficacy
To see if additional educational efforts are needed
To determine the level of insurance that will be needed - ANSWER -To see if
additional educational efforts are needed
A hospital would like to reduce the outstanding accounts receivables with large
amounts. The chief financial officer (CFO) asked the director of patient accounts to
identify delinquent accounts based on patient demographics to create a collection
process through the patient portal.How should the CFO use the data?
To outsource the hospital's collection function
To implement improvements in the revenue cycle process
To explain delays in collection to the board's finance committee
To replace staff in areas where substandard performance is identified - ANSWER -
To implement improvements in the revenue cycle process
Research has determined that the number of sleep interruptions in patients with
fibromyalgia has a detrimental impact on the clinical outcome of the disease. The
data from the research are given in the following table:
Fibromyalgia Patients 36
Male: 22 Female: 14
, age Male: 58 Female: 52
Average Reported Sleep Disruptions 100
Standard Deviation 5
Control group 1000
Male: 592 Female: 408
age Male: 47 Female: 50
Average Reported Sleep Disruptions 99
SD 2.5
To recommend that fibromyalgia patients be treated for insomnia
To recommend that fibromyalgia patients be screened for sleep deprivation
To determine if sleep interruptions are specific by patient age in either group
To determine if gender is a factor in sleep interruptions in patients with
fibromyalgia - ANSWER -To recommend that fibromyalgia patients be screened
for sleep deprivation
An analyst is interested in understanding the association between the patients
admitted to the emergency department of a hospital and the number of medical
errors reported from that same department.Which database would the analyst use
to find this potential association between the two variables of the patients admitted
to the number of medical errors reported?
Object-oriented database
De-identified database
Flat file database
Relational database - ANSWER -Flat file database
The public health department is interested in the impact of emergency services
provided to trauma patients at accident scenes.Which type of database can provide
this type of information?
Reporting
Transactional
Data warehouses
Disease registries - ANSWER -Disease registries
Verified 100% Correct
A surgical center is experiencing patient attrition. The center has received bad
reviews online. One area of complaints is that the center is dirty in common areas.
The center conducted a survey to ascertain what the major complaints were. The
center has decided to outsource its maintenance in an effort to improve patient
satisfaction scores.The surgical center reviewed patient satisfaction scores before
and after outsourcing its housekeeping services.Which inferential statistic was
applied to arrive at the decision to outsource maintenance?
A t-test
A regression
A factor analysis
A chi-square test - ANSWER -A t-test
There have been recent complaints at a pharmacy regarding care, wait times, and
errors. The administrator wants to further examine customer satisfaction rates.
After examining more information the administrator decides to develop a new
patient portal that will allow patients to perform a refill request online. The system
will also allow patients to request refills via text or mobile devices.The
administrator wants to determine if the complaints regarding the care, wait time,
and errors at the pharmacy are associated with customer satisfaction.How were
inferential statistics applied to arrive at this decision?
A factor analysis was performed regarding patient portals.
A linear regression was performed regarding patient portals.
A factor analysis was performed regarding customer satisfaction rates.
A linear regression was performed regarding customer satisfaction rates. -
ANSWER -A linear regression was performed regarding customer satisfaction
rates.
A hospital is experiencing a high rate of nursing turnover during the first year at
the hospital. There are many theories as to why turnover in this cohort is so high.
The chief executive officer (CEO) has asked the nursing director to study this
further and develop some tactics to improve nursing retention. The director plans
,to gather data, conduct some statistical analysis, and report back to the CEO with
an improvement plan.How should the nursing director apply cluster analysis to
study this issue?
By removing variables unrelated to nursing turnover from the analysis
By grouping nurses into categories related to the reasons they resigned
By studying the strength of the relationship between turnover and other variables
By testing the difference of the mean values among various reasons for resignation
- ANSWER -By grouping nurses into categories related to the reasons they
resigned
A healthcare administrator decided to implement email safety training classes for
all employees after reading about computer hacks through phishing. An exam was
given to the employees after the training.
How should the organization use the pass rate data from the assessment?
To identify areas of potential data disclosure
To compare mean scores to determine efficacy
To see if additional educational efforts are needed
To determine the level of insurance that will be needed - ANSWER -To see if
additional educational efforts are needed
A hospital would like to reduce the outstanding accounts receivables with large
amounts. The chief financial officer (CFO) asked the director of patient accounts to
identify delinquent accounts based on patient demographics to create a collection
process through the patient portal.How should the CFO use the data?
To outsource the hospital's collection function
To implement improvements in the revenue cycle process
To explain delays in collection to the board's finance committee
To replace staff in areas where substandard performance is identified - ANSWER -
To implement improvements in the revenue cycle process
Research has determined that the number of sleep interruptions in patients with
fibromyalgia has a detrimental impact on the clinical outcome of the disease. The
data from the research are given in the following table:
Fibromyalgia Patients 36
Male: 22 Female: 14
, age Male: 58 Female: 52
Average Reported Sleep Disruptions 100
Standard Deviation 5
Control group 1000
Male: 592 Female: 408
age Male: 47 Female: 50
Average Reported Sleep Disruptions 99
SD 2.5
To recommend that fibromyalgia patients be treated for insomnia
To recommend that fibromyalgia patients be screened for sleep deprivation
To determine if sleep interruptions are specific by patient age in either group
To determine if gender is a factor in sleep interruptions in patients with
fibromyalgia - ANSWER -To recommend that fibromyalgia patients be screened
for sleep deprivation
An analyst is interested in understanding the association between the patients
admitted to the emergency department of a hospital and the number of medical
errors reported from that same department.Which database would the analyst use
to find this potential association between the two variables of the patients admitted
to the number of medical errors reported?
Object-oriented database
De-identified database
Flat file database
Relational database - ANSWER -Flat file database
The public health department is interested in the impact of emergency services
provided to trauma patients at accident scenes.Which type of database can provide
this type of information?
Reporting
Transactional
Data warehouses
Disease registries - ANSWER -Disease registries
