ASSIGNMENT 7 GIA DIAMOND ESSENTIALS KEY TERMS &
INFO WITH CORRECT ANSWERS 2025-2026
Benefit CORRECT ANSWER value feature holds for a customer
Close ended question CORRECT ANSWER a question that only requires a yes or no answer
Closing Ratio CORRECT ANSWER number of successful sales compared to the umber of
total sales attempts
Feature CORRECT ANSWER characteristic or part of a piece of jewelry
Objection CORRECT ANSWER temperary obstacle raised by the customer that delays or
stops the sale
Open ended question CORRECT ANSWER a question that requires more then a yes or no
Tag CORRECT ANSWER restatement of benefit posed as a question designed to elicit
agreement
product knowledge CORRECT ANSWER helps you explain the differences in value to a
jewelry customer
sales presentation CORRECT ANSWER to successfully sell jewelry you must have an
organized
..
just looking CORRECT ANSWER doesnt stop a sales presentation
INFO WITH CORRECT ANSWERS 2025-2026
Benefit CORRECT ANSWER value feature holds for a customer
Close ended question CORRECT ANSWER a question that only requires a yes or no answer
Closing Ratio CORRECT ANSWER number of successful sales compared to the umber of
total sales attempts
Feature CORRECT ANSWER characteristic or part of a piece of jewelry
Objection CORRECT ANSWER temperary obstacle raised by the customer that delays or
stops the sale
Open ended question CORRECT ANSWER a question that requires more then a yes or no
Tag CORRECT ANSWER restatement of benefit posed as a question designed to elicit
agreement
product knowledge CORRECT ANSWER helps you explain the differences in value to a
jewelry customer
sales presentation CORRECT ANSWER to successfully sell jewelry you must have an
organized
..
just looking CORRECT ANSWER doesnt stop a sales presentation
