PGA PGM Level 3
3.0 Exam with 100%
Correct Answers
2023
, PGA PGM Level 3 3.0 Exam with 100%
Correct Answers 2023
Recommended guideline a manager should use if an employee's performance differs
from the expected? - Correct answer-Address and find mutual agreement
How should resources be allocated to avoid overwhelming a performer? - Correct
answer-Make them aware of what is available
What should a manager do when a performer has difficulty recognizing when to act on a
specific task? - Correct answer-Take a specific direction
A team member sets the holes correctly and is assigned this task routinely. What is the
result of this? - Correct answer-Reinforced the desired outcome
How should the GM use significant work when telling the merchandiser to spot audit
due to shrinkage? - Correct answer-Explain feedback and consequences
How can managers communicate that they want to work with the performer to ensure
success? - Correct answer-Feedback is clear
What guidelines apply when a manager uses the supporting strategy? - Correct answer-
Capable and motivated
What guideline is used with the convincing strategy because the employee is resistant?
- Correct answer-Help overcome resistance and give resources to do the job
What strategy is used by the head pro when requested solutions by his assistant? -
Correct answer-Supporting
What strategy is used with employees who are experienced but unwilling? - Correct
answer-Involving
What action increases the chances of finding a solution that satisfies all parties? -
Correct answer-Address the problem early
During joint problem solving, why is it important to state the problem in relation to the
expectations? - Correct answer-To avoid blame
What manager behavior is appropriate during termination? - Correct answer-
Considerate, clear, decisive
3.0 Exam with 100%
Correct Answers
2023
, PGA PGM Level 3 3.0 Exam with 100%
Correct Answers 2023
Recommended guideline a manager should use if an employee's performance differs
from the expected? - Correct answer-Address and find mutual agreement
How should resources be allocated to avoid overwhelming a performer? - Correct
answer-Make them aware of what is available
What should a manager do when a performer has difficulty recognizing when to act on a
specific task? - Correct answer-Take a specific direction
A team member sets the holes correctly and is assigned this task routinely. What is the
result of this? - Correct answer-Reinforced the desired outcome
How should the GM use significant work when telling the merchandiser to spot audit
due to shrinkage? - Correct answer-Explain feedback and consequences
How can managers communicate that they want to work with the performer to ensure
success? - Correct answer-Feedback is clear
What guidelines apply when a manager uses the supporting strategy? - Correct answer-
Capable and motivated
What guideline is used with the convincing strategy because the employee is resistant?
- Correct answer-Help overcome resistance and give resources to do the job
What strategy is used by the head pro when requested solutions by his assistant? -
Correct answer-Supporting
What strategy is used with employees who are experienced but unwilling? - Correct
answer-Involving
What action increases the chances of finding a solution that satisfies all parties? -
Correct answer-Address the problem early
During joint problem solving, why is it important to state the problem in relation to the
expectations? - Correct answer-To avoid blame
What manager behavior is appropriate during termination? - Correct answer-
Considerate, clear, decisive
