HSMT 2103 Exam 2 Questions and Answers Already Passed
Marketing can be defined as - Answers Activities to satisfy a customer's needs, and advertising,
promotion, and selling.
The low supply of some health care workers (e.g., nurses) has led to which of the following
impacts on healthcare organizations? - Answers Lower satisfaction for existing staff
Job analysis is necessary to - Answers Define jobs
Which of the following is NOT correct about Cross Functional Teams (CFTs)? - Answers They
are not common in health care organizations.
Which of the following is NOT correct about emotions? - Answers Women and people in helping
professions are more sensitive to emotions.
emotional intelligence - Answers the intelligent use of emotions
What does cognition mean and what happens during cognitive thinking? - Answers Is the mental
processes of thinking. Perceive and attend to (notice) information, process information, and
order info to create meaning.
What is social cognition? - Answers Is how we understand and process social situations. Or how
we perceive and judge other people and ourselves.
cognitive stereotype - Answers assuming women are not as strong as men
discriminatory behavior - Answers actively discouraging women from employment in
construction
emotional prejudice - Answers expressing negative attitudes about women employed in
construction
explicit bias - Answers is overt and the actor is consciously aware of stereotyping or
discriminating
implicit bias - Answers hidden from the actor's direct awareness and seldom noticed in the
decision process
emotional empathy - Answers sharing another's feelings
cognitive empathy - Answers knowing and understanding another's perspective
empathic perspective taking - Answers cognitive understanding plus shared emotions
What are the four major features of thinking? - Answers mental representation, perception and
information processing, decisions, and social cognition
, What does mental representation mean in the 4 major features of thinking? - Answers The
infrastructure that guides thinking.
What does decisions mean in the 4 major features of thinking? - Answers The thinking speed
and heuristics create biases.
What does social cognition mean in the 4 major features of thinking? - Answers thinking habits
and how we perceive and judge others.
soft skills - Answers thinking skills and emotional skill
thinking skills - Answers critical thinking, reasoning, problem-solving, decision making, flexibility
emotional skills - Answers interpersonal relations, teamwork, communication, empathy,
awareness, self-discipline
organizational behavior - Answers a broad area of management that studies how people act in
organizations
mental representation - Answers schemas, mental, mindset
What is a Schema? - Answers General knowledge and expectations about a concept
What is a person schema? - Answers representations of a certain person's traits and actions.
What is role schema? - Answers Appropriate behaviors and expectations for a social category.
What is an Event Schema? - Answers How certain events should occur
What is an organizational schema? - Answers A common viewpoint shared by organization
members that serves as a form of organizational thinking.
What is Interpretive schema (frames)? - Answers Guide interpretation by focusing attention and
organizing understanding.
What are implicit theories? - Answers Unconscious preconceptions about how the world works
and how people behave.
growth mindset - Answers believe their intelligence and abilities are malleable
fixed mindset - Answers believe their intelligence and abilities are fixed traits
What types of things can mindset affect? - Answers effort, drive, perseverance, and
achievement.
What are the four steps to changing fixed mindsets - Answers Be aware, Recognize you have a
choice, see the positives, and grow and learn.
Marketing can be defined as - Answers Activities to satisfy a customer's needs, and advertising,
promotion, and selling.
The low supply of some health care workers (e.g., nurses) has led to which of the following
impacts on healthcare organizations? - Answers Lower satisfaction for existing staff
Job analysis is necessary to - Answers Define jobs
Which of the following is NOT correct about Cross Functional Teams (CFTs)? - Answers They
are not common in health care organizations.
Which of the following is NOT correct about emotions? - Answers Women and people in helping
professions are more sensitive to emotions.
emotional intelligence - Answers the intelligent use of emotions
What does cognition mean and what happens during cognitive thinking? - Answers Is the mental
processes of thinking. Perceive and attend to (notice) information, process information, and
order info to create meaning.
What is social cognition? - Answers Is how we understand and process social situations. Or how
we perceive and judge other people and ourselves.
cognitive stereotype - Answers assuming women are not as strong as men
discriminatory behavior - Answers actively discouraging women from employment in
construction
emotional prejudice - Answers expressing negative attitudes about women employed in
construction
explicit bias - Answers is overt and the actor is consciously aware of stereotyping or
discriminating
implicit bias - Answers hidden from the actor's direct awareness and seldom noticed in the
decision process
emotional empathy - Answers sharing another's feelings
cognitive empathy - Answers knowing and understanding another's perspective
empathic perspective taking - Answers cognitive understanding plus shared emotions
What are the four major features of thinking? - Answers mental representation, perception and
information processing, decisions, and social cognition
, What does mental representation mean in the 4 major features of thinking? - Answers The
infrastructure that guides thinking.
What does decisions mean in the 4 major features of thinking? - Answers The thinking speed
and heuristics create biases.
What does social cognition mean in the 4 major features of thinking? - Answers thinking habits
and how we perceive and judge others.
soft skills - Answers thinking skills and emotional skill
thinking skills - Answers critical thinking, reasoning, problem-solving, decision making, flexibility
emotional skills - Answers interpersonal relations, teamwork, communication, empathy,
awareness, self-discipline
organizational behavior - Answers a broad area of management that studies how people act in
organizations
mental representation - Answers schemas, mental, mindset
What is a Schema? - Answers General knowledge and expectations about a concept
What is a person schema? - Answers representations of a certain person's traits and actions.
What is role schema? - Answers Appropriate behaviors and expectations for a social category.
What is an Event Schema? - Answers How certain events should occur
What is an organizational schema? - Answers A common viewpoint shared by organization
members that serves as a form of organizational thinking.
What is Interpretive schema (frames)? - Answers Guide interpretation by focusing attention and
organizing understanding.
What are implicit theories? - Answers Unconscious preconceptions about how the world works
and how people behave.
growth mindset - Answers believe their intelligence and abilities are malleable
fixed mindset - Answers believe their intelligence and abilities are fixed traits
What types of things can mindset affect? - Answers effort, drive, perseverance, and
achievement.
What are the four steps to changing fixed mindsets - Answers Be aware, Recognize you have a
choice, see the positives, and grow and learn.
