HSMT 2103 Exam 1 UNCC Questions with Correct Answers Latest Update 2025/2026
Direct care settings - Answers provide care directly to a patient, resident, or client who seeks
services from the organization.
Non-direct care settings - Answers not directly involved in providing care to persons needing
health services; support the care of individuals through products and services made available to
direct care settings.
Direct Care Employment Growth - Answers The Bureau of Labor Statistics (BLS) projects that
employment of medical and health services managers is expected to grow 23 percent from
2012 to 2022.
Greatest growth in managerial positions will occur in outpatient centers, clinics, and physician
practices.
Largest growth numbers will be in hospitals due to size of sector.
Non-Direct Care Employment Growth - Answers Consulting firms, pharmaceutical companies,
associations, and medical equipment companies provide significant assistance to direct care
organizations.
It is expected that growth will also occur in managerial positions in non-direct care settings.
To make certain that organizational tasks are carried out in the best way possible to achieve
organizational goals & that appropriate resources, including financial and human resources, are
adequate to support the organization - Answers Managers are needed in what two ways?
Definition of Management - Answers The process, comprised of social and technical functions
and activities, occurring within organizations for the purpose of accomplishing predetermined
objectives through human and other resources. Managers work through others to accomplish
organizational goals.
Six key management functions - Answers Planning, Organizing, Staffing, Controlling, Directing,
Decision making
Planning - Answers This function requires the manager to set a direction and determine what
needs to be accomplished. It means setting priorities and determining performance targets.
Organizing - Answers Refers to the overall design of the organization or the specific division,
unit, or service for which the manager is responsible. Further, it means designating reporting
,relationships and intentional patterns of interaction. Determining positions, teamwork
assignments, and distribution of authority and responsibility are critical components of this
function.
Staffing - Answers Acquiring and retaining human resources. Developing and maintaining the
workforce through various strategies and tactics.
Controlling - Answers Monitoring staff activities and performance and taking the appropriate
actions for corrective action to increase performance.
Directing - Answers Initiating action in the organization through effective leadership and
motivation of, and communication with, subordinates.
Decision making - Answers This function is critical to all of the aforementioned management
functions and means making effective decisions based on consideration of benefits and the
drawbacks of alternatives.
Management Competencies - Answers Competency:"...a state in which an individual has the
requisite or adequate ability or qualities to perform certain functions." Ross, Wenzel, & Mitlyng,
2002; via B&S)
Katz (1974) has identified 3 types - Answers Conceptual, Technical, Interpersonal
Conceptual Skills - Answers Those skills that involve the ability to critically analyze and solve
complex problems. Examples: a manager conducts an analysis of the best way to provide a
service or a manager determines a strategy to reduce patient complaints regarding food service
Technical Skills - Answers Those skills that reflect expertise or ability to perform a specific work
task. Examples: a manager develops and implements a new incentive compensation program
for staff or a manager designs and implements modifications to a computer-based staffing
model
Interpersonal Skills - Answers Those skills that enable a manager to communicate with and
work well with other individuals, regardless of whether they are peers, supervisors, or
subordinates. Examples: A manager counsels an employee whose performance is below
expectations or A manager communicates to subordinates the desired performance level for a
service for the next fiscal year.
Hierarchy of management - Answers means that authority, or power, is delegated downward in
the organization, and that lower-level managers have less authority than higher-level managers
whose scope of responsibility is much greater. Management positions exist at lower levels,
middle-management levels, and upper levels, i.e., senior management.
Management Structures - Answers Different types exist to meet different organizational and
business needs. Sometimes, to maximize value of available skill sets.
, Two general types - Answers Functional (aka vertical)
Matrix
Functional Structure - Answers Size and complexity of the specific health services organization
will dictate the particular structure.
Larger organizations—such as large community hospitals, hospital systems, and academic
medical centers—will likely have deep vertical structures reflecting varying levels of
administrative control for the organization.
Matrix Structure - Answers These include team-based models and service line management
models.
The matrix model recognizes - Answers that a strict functional structure may limit the
organization's flexibility to carry out the work, and that the expertise of other disciplines is
needed on a continuous basis.
Matrix Examples - Answers Team and Service Line
Team - Answers functional staff, such as nursing and rehabilitation personnel, are assigned to a
specific program such as geriatrics and report for programmatic purposes to the program
director of geriatrics.
Service Line - Answers manager heads a specific clinical service line (e.g., cardiology) with
accountability for staffing, resource acquisition, budget, and financial control.
Focus of Management - Answers Self Management Maintaining a positive attitude and high
motivation; developing and applying appropriate skills and competencies.
Self Management - Answers the individual manager must be able to effectively manage himself
or herself, as well as time, information, space, and materials; being responsive and following
through with peers, supervisors, and clients.
Unit/Team Management - Answers The expertise of the manager at this level involves
managing others in terms of effectively completing the work through task interdependence.
Includes assigning work tasks, review and modification of assignments, monitoring and review
of individual performance, and carrying out the management functions described previously.
Organizational Management - Answers Managers must work together as part of the larger
organization to ensure organization-wide performance and organizational viability. Success of
the organization depends upon the success of its individual parts, and effective collaboration is
needed to ensure that this occurs.
Organizational culture - Answers the beliefs, attitudes, and behaviors that are shared among
Direct care settings - Answers provide care directly to a patient, resident, or client who seeks
services from the organization.
Non-direct care settings - Answers not directly involved in providing care to persons needing
health services; support the care of individuals through products and services made available to
direct care settings.
Direct Care Employment Growth - Answers The Bureau of Labor Statistics (BLS) projects that
employment of medical and health services managers is expected to grow 23 percent from
2012 to 2022.
Greatest growth in managerial positions will occur in outpatient centers, clinics, and physician
practices.
Largest growth numbers will be in hospitals due to size of sector.
Non-Direct Care Employment Growth - Answers Consulting firms, pharmaceutical companies,
associations, and medical equipment companies provide significant assistance to direct care
organizations.
It is expected that growth will also occur in managerial positions in non-direct care settings.
To make certain that organizational tasks are carried out in the best way possible to achieve
organizational goals & that appropriate resources, including financial and human resources, are
adequate to support the organization - Answers Managers are needed in what two ways?
Definition of Management - Answers The process, comprised of social and technical functions
and activities, occurring within organizations for the purpose of accomplishing predetermined
objectives through human and other resources. Managers work through others to accomplish
organizational goals.
Six key management functions - Answers Planning, Organizing, Staffing, Controlling, Directing,
Decision making
Planning - Answers This function requires the manager to set a direction and determine what
needs to be accomplished. It means setting priorities and determining performance targets.
Organizing - Answers Refers to the overall design of the organization or the specific division,
unit, or service for which the manager is responsible. Further, it means designating reporting
,relationships and intentional patterns of interaction. Determining positions, teamwork
assignments, and distribution of authority and responsibility are critical components of this
function.
Staffing - Answers Acquiring and retaining human resources. Developing and maintaining the
workforce through various strategies and tactics.
Controlling - Answers Monitoring staff activities and performance and taking the appropriate
actions for corrective action to increase performance.
Directing - Answers Initiating action in the organization through effective leadership and
motivation of, and communication with, subordinates.
Decision making - Answers This function is critical to all of the aforementioned management
functions and means making effective decisions based on consideration of benefits and the
drawbacks of alternatives.
Management Competencies - Answers Competency:"...a state in which an individual has the
requisite or adequate ability or qualities to perform certain functions." Ross, Wenzel, & Mitlyng,
2002; via B&S)
Katz (1974) has identified 3 types - Answers Conceptual, Technical, Interpersonal
Conceptual Skills - Answers Those skills that involve the ability to critically analyze and solve
complex problems. Examples: a manager conducts an analysis of the best way to provide a
service or a manager determines a strategy to reduce patient complaints regarding food service
Technical Skills - Answers Those skills that reflect expertise or ability to perform a specific work
task. Examples: a manager develops and implements a new incentive compensation program
for staff or a manager designs and implements modifications to a computer-based staffing
model
Interpersonal Skills - Answers Those skills that enable a manager to communicate with and
work well with other individuals, regardless of whether they are peers, supervisors, or
subordinates. Examples: A manager counsels an employee whose performance is below
expectations or A manager communicates to subordinates the desired performance level for a
service for the next fiscal year.
Hierarchy of management - Answers means that authority, or power, is delegated downward in
the organization, and that lower-level managers have less authority than higher-level managers
whose scope of responsibility is much greater. Management positions exist at lower levels,
middle-management levels, and upper levels, i.e., senior management.
Management Structures - Answers Different types exist to meet different organizational and
business needs. Sometimes, to maximize value of available skill sets.
, Two general types - Answers Functional (aka vertical)
Matrix
Functional Structure - Answers Size and complexity of the specific health services organization
will dictate the particular structure.
Larger organizations—such as large community hospitals, hospital systems, and academic
medical centers—will likely have deep vertical structures reflecting varying levels of
administrative control for the organization.
Matrix Structure - Answers These include team-based models and service line management
models.
The matrix model recognizes - Answers that a strict functional structure may limit the
organization's flexibility to carry out the work, and that the expertise of other disciplines is
needed on a continuous basis.
Matrix Examples - Answers Team and Service Line
Team - Answers functional staff, such as nursing and rehabilitation personnel, are assigned to a
specific program such as geriatrics and report for programmatic purposes to the program
director of geriatrics.
Service Line - Answers manager heads a specific clinical service line (e.g., cardiology) with
accountability for staffing, resource acquisition, budget, and financial control.
Focus of Management - Answers Self Management Maintaining a positive attitude and high
motivation; developing and applying appropriate skills and competencies.
Self Management - Answers the individual manager must be able to effectively manage himself
or herself, as well as time, information, space, and materials; being responsive and following
through with peers, supervisors, and clients.
Unit/Team Management - Answers The expertise of the manager at this level involves
managing others in terms of effectively completing the work through task interdependence.
Includes assigning work tasks, review and modification of assignments, monitoring and review
of individual performance, and carrying out the management functions described previously.
Organizational Management - Answers Managers must work together as part of the larger
organization to ensure organization-wide performance and organizational viability. Success of
the organization depends upon the success of its individual parts, and effective collaboration is
needed to ensure that this occurs.
Organizational culture - Answers the beliefs, attitudes, and behaviors that are shared among
