Communications Chapter: Review
Florida Law Enforcement Questions
All Solved 2026 Updated.
What must happen for Communication to occur? - Answer The speaker must send their
message in a way that the listener will understand.
What does Communication involve? - Answer The exchanges of messages, verbally and non-
verbally.
What is empathy? - Answer The ability to understand and care about the emotions of others.
What is sympathy? - Answer Feelings sad for someone.
What is Courtesy? - Answer How you display professional conduct or show respect for
others.
What are some ways you can demonstrate courtesy as a law enforcement officer? - Answer
Being personal yet professional,
Treat everyone with respect and dignity,
Avoid words, phrases, and being sarcastic,
When request is unrealistic come up with alternatives
Explain what actions you're taking and why.
What is the cycle of communicating effectively? - Answer Think first, deliver message, allow
time for understanding, then assess response.
What is Professionalism? - Answer Behavior that demonstrates good character and is
marked by pride in yourself and your career.
What are the CHARACTERISTICS of Professionalism? - Answer Service, integrity, respect,
, and admitting mistakes, being courteous, practicing customer service, maintaining your training
and continuing education.
What is the LEED framework? - Answer Listen (give everyone a chance to tell their side)
Explain (always explain your actions)
Equity (Make fair decisions)
Dignity (Treat people with respect)
What is Command Presence? - Answer An officer's most valuable non-verbal tool, is your
demeanor and confidence exhibited by personal appearance, erect posture, alertness, and
attention to surroundings.
What is the first non-verbal message you give upon arriving at a scene? - Answer Projecting a
positive self-image in your physical appearance.
What is verbal communication? - Answer What someone says with words.
What is non-verbal communication? - Answer Any message or signal sent from one person
to another without the explicit use of language.
What are some communication CUES? - Answer Voice & Tone, General appearance & Dress,
Posture, Body Movements, Facial Expressions, Touch, Smell, Personal Space, and eye contact.
What is voice and tone? - Answer Paying attention to how loud you speak and your tone and
inflection.
What is General Appearance & dress? - Answer The importance of staying objective
regarding a persona's way of dressing.
What is Posture? - Answer Refers to the way we sit, walk, stand; it can include our bearing,
subtle movements, and general presence.
What is body movement? - Answer These often offer vital non-verbal cues. It helps to
communicate our attitude or our emotional state by facing or leaning toward a person or
through moving away from a person.
Florida Law Enforcement Questions
All Solved 2026 Updated.
What must happen for Communication to occur? - Answer The speaker must send their
message in a way that the listener will understand.
What does Communication involve? - Answer The exchanges of messages, verbally and non-
verbally.
What is empathy? - Answer The ability to understand and care about the emotions of others.
What is sympathy? - Answer Feelings sad for someone.
What is Courtesy? - Answer How you display professional conduct or show respect for
others.
What are some ways you can demonstrate courtesy as a law enforcement officer? - Answer
Being personal yet professional,
Treat everyone with respect and dignity,
Avoid words, phrases, and being sarcastic,
When request is unrealistic come up with alternatives
Explain what actions you're taking and why.
What is the cycle of communicating effectively? - Answer Think first, deliver message, allow
time for understanding, then assess response.
What is Professionalism? - Answer Behavior that demonstrates good character and is
marked by pride in yourself and your career.
What are the CHARACTERISTICS of Professionalism? - Answer Service, integrity, respect,
, and admitting mistakes, being courteous, practicing customer service, maintaining your training
and continuing education.
What is the LEED framework? - Answer Listen (give everyone a chance to tell their side)
Explain (always explain your actions)
Equity (Make fair decisions)
Dignity (Treat people with respect)
What is Command Presence? - Answer An officer's most valuable non-verbal tool, is your
demeanor and confidence exhibited by personal appearance, erect posture, alertness, and
attention to surroundings.
What is the first non-verbal message you give upon arriving at a scene? - Answer Projecting a
positive self-image in your physical appearance.
What is verbal communication? - Answer What someone says with words.
What is non-verbal communication? - Answer Any message or signal sent from one person
to another without the explicit use of language.
What are some communication CUES? - Answer Voice & Tone, General appearance & Dress,
Posture, Body Movements, Facial Expressions, Touch, Smell, Personal Space, and eye contact.
What is voice and tone? - Answer Paying attention to how loud you speak and your tone and
inflection.
What is General Appearance & dress? - Answer The importance of staying objective
regarding a persona's way of dressing.
What is Posture? - Answer Refers to the way we sit, walk, stand; it can include our bearing,
subtle movements, and general presence.
What is body movement? - Answer These often offer vital non-verbal cues. It helps to
communicate our attitude or our emotional state by facing or leaning toward a person or
through moving away from a person.
