NCOM 1000 FINAL EXAM QUESTIONS WITH CORRECT ANSWERS LATEST UPDATE
2025/2026
Why do we communicate? (3) - Answers - to gain a new perspective
- to achieve our desired outcomes
- to improve our skills
What effect does communication have on our physical needs? - Answers - communication is so
important that it's presence or absence affects our health
- it is important to be able to talk things out
- personal communication is essential to our needs
What effect does communication have on our identity - Answers Communication helps us learn
who we are, identity comes from the way we interact with people
No compunction = no sense of identity
What effect does communication have on our social needs - Answers Communication is the
principle way relationships are created
What effect does communication have on our practical needs - Answers Communication is an
essential part of effectiveness in many situations ( being able to tell people what you need, want
- listening to what others need or want)
What are the five principles of communication? - Answers 1) transactional
2) intentional/unintentional
3) content & relational
4) irreversible
5) unrepeatable
Describe the first principle of communication: transactional - Answers Depends on the
involvement of the partner, a dynamic process with a degree of mutual influence - give and take
Describe the second principle of communication: intentional/unintentional - Answers Some
communication is deliberate, and sometimes we overhear others talking around us
Describe the third principle of communication: content & relational - Answers Paying attention
to the topic is influenced by how I feel about it and he person I'm talking with
,Describe the fourth principle of communication: irreversible - Answers Cannot take back what
has been said but further explanation can help clear up confusion
Describe the fifth principle of communication: unrepeatable - Answers Both sender & receiver
change with communication making it impossible to reappear the same message twice
Common communication misconceptions (4) - Answers - not all communication seeks
understanding
- more communication is not always better
- communication will solve all problems
- effective communication is not a natural ability
Quantitative - Answers Any interaction between two people or more
Qualitative - Answers When people treat each other as unique individuals, regardless of context
or the amount of people involved
Pros of computer mediated communication (3) - Answers - allows people who tend to be more
shy interact more
- you can chose whether or not to respond
- allows you to communicate easier demographically
Cons of computer mediated communication (2) - Answers - greater chance of
misunderstanding, lacks emotion
- once it's on the internet you can't take it off
Characteristics of competent communication: (7) - Answers - large repertoire of skills
- adaptability
- ability to perform skillfully
- involvement
- empathy and perspective
taking
- cognitive complexity
- self-monitoring
What is self-concept? - Answers A relatively stable set of perceptions I hold of myself
, What is self-esteem? - Answers How I feel about myself and my abilities to achieve my goals
What is self-control? - Answers Aka self regulation - how well I can change my thoughts,
emotions, moods, impulses or performances in order to achieve my goal or meet a
social/cultural expectation
When does the development of self-concept begin? - Answers 6-7 months of age
Development of self-concept: reflected appraisals - Answers The theory that a persons self-
concept matches the way the person believes others regard him/her
Requirements of reflected appraisal (4) - Answers 1) Competence
2) Highly personal
3) Reasonable
4) Consistent and numerous
Development of self-concept: social comparisons - Answers An evaluation of oneself by way of
comparison to others
Development of self-concept: language & identity (2) - Answers Language has implications for
shaping the way we think & feel about ourselves - those who don't speak the dominant language
may feel like an "out-group"
- labels that members of a co-culture use to define themselves can both reflect & help define
their sense of identity
Development of self-concept: culture values & norms (2) - Answers Members of an
individualistic culture view their primary responsibility as helping themselves - others of a
collective culture feel loyalties & obligations to an "in-group"
- there are several cultural values that shape our identity &a perceptions of others - they can
influence thoughts & feelings
Characteristics of self-concept: subjectivity - Answers The way you see yourself may be
different than how others do - consider obsolete information, mood, and distorted feedback
Characteristics of self-concept: flexibility - Answers Depending on certain situations and the
people around us we tend to change the way we act - and these changes affect our self-esteem
Characteristics of self-concept: resistance to change - Answers The tendency to resist revision
of our self-perception is strong
- once we fasten onto a self-concept the tendency is to seek out people/info to confirm it
Self-fulfilling prophecy - Answers The way self-concept influences the personality, how we see
2025/2026
Why do we communicate? (3) - Answers - to gain a new perspective
- to achieve our desired outcomes
- to improve our skills
What effect does communication have on our physical needs? - Answers - communication is so
important that it's presence or absence affects our health
- it is important to be able to talk things out
- personal communication is essential to our needs
What effect does communication have on our identity - Answers Communication helps us learn
who we are, identity comes from the way we interact with people
No compunction = no sense of identity
What effect does communication have on our social needs - Answers Communication is the
principle way relationships are created
What effect does communication have on our practical needs - Answers Communication is an
essential part of effectiveness in many situations ( being able to tell people what you need, want
- listening to what others need or want)
What are the five principles of communication? - Answers 1) transactional
2) intentional/unintentional
3) content & relational
4) irreversible
5) unrepeatable
Describe the first principle of communication: transactional - Answers Depends on the
involvement of the partner, a dynamic process with a degree of mutual influence - give and take
Describe the second principle of communication: intentional/unintentional - Answers Some
communication is deliberate, and sometimes we overhear others talking around us
Describe the third principle of communication: content & relational - Answers Paying attention
to the topic is influenced by how I feel about it and he person I'm talking with
,Describe the fourth principle of communication: irreversible - Answers Cannot take back what
has been said but further explanation can help clear up confusion
Describe the fifth principle of communication: unrepeatable - Answers Both sender & receiver
change with communication making it impossible to reappear the same message twice
Common communication misconceptions (4) - Answers - not all communication seeks
understanding
- more communication is not always better
- communication will solve all problems
- effective communication is not a natural ability
Quantitative - Answers Any interaction between two people or more
Qualitative - Answers When people treat each other as unique individuals, regardless of context
or the amount of people involved
Pros of computer mediated communication (3) - Answers - allows people who tend to be more
shy interact more
- you can chose whether or not to respond
- allows you to communicate easier demographically
Cons of computer mediated communication (2) - Answers - greater chance of
misunderstanding, lacks emotion
- once it's on the internet you can't take it off
Characteristics of competent communication: (7) - Answers - large repertoire of skills
- adaptability
- ability to perform skillfully
- involvement
- empathy and perspective
taking
- cognitive complexity
- self-monitoring
What is self-concept? - Answers A relatively stable set of perceptions I hold of myself
, What is self-esteem? - Answers How I feel about myself and my abilities to achieve my goals
What is self-control? - Answers Aka self regulation - how well I can change my thoughts,
emotions, moods, impulses or performances in order to achieve my goal or meet a
social/cultural expectation
When does the development of self-concept begin? - Answers 6-7 months of age
Development of self-concept: reflected appraisals - Answers The theory that a persons self-
concept matches the way the person believes others regard him/her
Requirements of reflected appraisal (4) - Answers 1) Competence
2) Highly personal
3) Reasonable
4) Consistent and numerous
Development of self-concept: social comparisons - Answers An evaluation of oneself by way of
comparison to others
Development of self-concept: language & identity (2) - Answers Language has implications for
shaping the way we think & feel about ourselves - those who don't speak the dominant language
may feel like an "out-group"
- labels that members of a co-culture use to define themselves can both reflect & help define
their sense of identity
Development of self-concept: culture values & norms (2) - Answers Members of an
individualistic culture view their primary responsibility as helping themselves - others of a
collective culture feel loyalties & obligations to an "in-group"
- there are several cultural values that shape our identity &a perceptions of others - they can
influence thoughts & feelings
Characteristics of self-concept: subjectivity - Answers The way you see yourself may be
different than how others do - consider obsolete information, mood, and distorted feedback
Characteristics of self-concept: flexibility - Answers Depending on certain situations and the
people around us we tend to change the way we act - and these changes affect our self-esteem
Characteristics of self-concept: resistance to change - Answers The tendency to resist revision
of our self-perception is strong
- once we fasten onto a self-concept the tendency is to seek out people/info to confirm it
Self-fulfilling prophecy - Answers The way self-concept influences the personality, how we see
