NCOM 1000 MIDTERM EXAM QUESTIONS WITH CORRECT ANSWERS LATEST UPDATE
2025/2026
4 styles of communication - Answers aggressive, passive, passive-aggressive, assertive
aggressive communication style - Answers more concerned with own needs than those of
others, can be abusive towards others
passive aggressive communication style - Answers indirectly aggressive but can still be abusive,
believe their needs are as or more valuable
passive communication style - Answers believe their opinions, values, or needs are not as
important as others
assertive communication style - Answers individuals recognize their needs as well as other's
needs are important. most respectful and professional style.
verbal communication - Answers refers to the actual words used when conveying a message
nonverbal communication - Answers involves tone, facial expression, stance, gestures,
intonation, and pace
what is miscommunication - Answers when the receiver's understanding of the message differs
from what the sender was intending.
linear model of communication - Answers Created by Claude Shannon
A theory that views communication as a one-way process in which a source conveys an
encoded message through a channel to a receiver, who then decodes that message
transactional model of communication - Answers view of communication as a reciprocal
process of feedback and messages between individuals in an effort to create common meaning.
transformational model of communication - Answers focuses on desired outcomes of the
process and links patient safety, depicts how complicated communication is and helps to
explain why miscommunication occur
communication - Answers a process by which information is exchanged between individuals
through a common system of symbols, signs, or behaviour
5 levels of communication - Answers intrapersonal
transpersonal
interpersonal
small group
, public
intrapersonal communication - Answers occurs within each individual and comprises our
thought and internal voice. referred to as self talk
transpersonal communication - Answers communication that pertains to spiritual inquiry
interpersonal communication - Answers the exchange of information between two individuals
with the goal of creating shared meaning and understanding.
small group communication - Answers 2 to 15 individuals participating in the exchange of
thoughts, ideas and information
public communication - Answers Communication that occurs at least 12 ft away, often by
presents in class or at conferences
elements of communication - Answers Sender
Receiver
Message & channel
Noise
Feedback
types of nonverbal communication - Answers eye contact
gestures
proxemics
facial expressions
proxemics - Answers the space individuals establish to protect themselves against unwarranted
physical contact.
active listening - Answers a communication technique requiring the nurse to be present
physically and emotionally by listening attentively to the patient
listening styles - Answers reflective
passive
competitive
reflective (active) listening - Answers making listening to the speaker the priority, validate and
demonstrate empathy to show interest and understanding
2025/2026
4 styles of communication - Answers aggressive, passive, passive-aggressive, assertive
aggressive communication style - Answers more concerned with own needs than those of
others, can be abusive towards others
passive aggressive communication style - Answers indirectly aggressive but can still be abusive,
believe their needs are as or more valuable
passive communication style - Answers believe their opinions, values, or needs are not as
important as others
assertive communication style - Answers individuals recognize their needs as well as other's
needs are important. most respectful and professional style.
verbal communication - Answers refers to the actual words used when conveying a message
nonverbal communication - Answers involves tone, facial expression, stance, gestures,
intonation, and pace
what is miscommunication - Answers when the receiver's understanding of the message differs
from what the sender was intending.
linear model of communication - Answers Created by Claude Shannon
A theory that views communication as a one-way process in which a source conveys an
encoded message through a channel to a receiver, who then decodes that message
transactional model of communication - Answers view of communication as a reciprocal
process of feedback and messages between individuals in an effort to create common meaning.
transformational model of communication - Answers focuses on desired outcomes of the
process and links patient safety, depicts how complicated communication is and helps to
explain why miscommunication occur
communication - Answers a process by which information is exchanged between individuals
through a common system of symbols, signs, or behaviour
5 levels of communication - Answers intrapersonal
transpersonal
interpersonal
small group
, public
intrapersonal communication - Answers occurs within each individual and comprises our
thought and internal voice. referred to as self talk
transpersonal communication - Answers communication that pertains to spiritual inquiry
interpersonal communication - Answers the exchange of information between two individuals
with the goal of creating shared meaning and understanding.
small group communication - Answers 2 to 15 individuals participating in the exchange of
thoughts, ideas and information
public communication - Answers Communication that occurs at least 12 ft away, often by
presents in class or at conferences
elements of communication - Answers Sender
Receiver
Message & channel
Noise
Feedback
types of nonverbal communication - Answers eye contact
gestures
proxemics
facial expressions
proxemics - Answers the space individuals establish to protect themselves against unwarranted
physical contact.
active listening - Answers a communication technique requiring the nurse to be present
physically and emotionally by listening attentively to the patient
listening styles - Answers reflective
passive
competitive
reflective (active) listening - Answers making listening to the speaker the priority, validate and
demonstrate empathy to show interest and understanding
