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1. Marketing goals - ANSWER broad based statements of what is hoped to
be accomplished with the marketing strategy
2. Marketing objectives - ANSWER more specific and measurable than
goals
3. Tips for using the marketing plan structure - ANSWER 1. Plan ahead
2. Revise, then revise again
3. Be creative
4. Use common sense and judgment
5. Think ahead to implementation
6. Update regularly
7. Communicate to others
4. Good marketing plans will: - ANSWER 1. explain the present and future
situations of the organization
,2. specify expected outcomes
3. describe specific actions that should take place
4. identify required resources
5. permit monitoring of actions and their results
5. Authority to approve marketing plans created by marketing managers is vested
in - ANSWER upper level executives
6. Final approval of the marketing plan lies with - ANSWER President,
Chairperson, or CEO
7. Four perspectives of balanced performance scorecard - ANSWER 1.
financial (how should we appear to our shareholders?)
2. customer (how should we appear to our customers?)
3. Internal process (what business processes must we excel at?)
4. learning and growth (how will we sustain our ability to change and improve?)
8. Internal environment considerations when conducting a situation analysis -
ANSWER 1. review of current strategy objectives and performance
2. availability of resources
3. organizational culture and structure
9. Customer environment considerations when conducting a situation analysis -
ANSWER 1. who are our customers?
, 2. what do they do with our products?
3. when do they select our products?
4. why and how do they select our products?
5. why do noncustomers not select our products?
10. External environment considerations when conducting a situation analysis. -
ANSWER 1. competition
2. economic growth and stability
3. political trends
4. legal and regulatory issues
5. technological advancements
11. Data is - ANSWER a collection of numbers or facts that have potential to
provide information
12. Information is - ANSWER Data converted into a meaningful and useful
context
13. Situation analysis should not replace a manager, but instead - ANSWER
empower a manager with information to aid in effective decision making
14. A situation analysis should be - ANSWER organized, systematic, supported
by sufficient resources, and an ongoing cyclical process