1|Page
MGMT 3330 Final Exam|| QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED ANSWERS)
|ALREADY GRADED A+||NEWEST EXAM!!!!
Describe the basic control process - ANSWER-a
regulatory process of est. standards to achieve
organizational goals, comparing actual performance to the
standards, and taking corrective action when necessary
what are the five control methods? - ANSWER-Set
Standards
Measure performance
Compare it to the standards
Identify deviations
Analyze deviations
What are the three dimensions of job performance
ratings? - ANSWER-under perform
over perform
meet the standards
What are common errors managers make when assessing
employee performance - ANSWER-Personal Bias
Too lenient
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too strict
No opportunity to truly observe performance
Halo Error (ratings based on one category you observed;
"you did/didnt do well here, so you must have/not have
done well here too")
Random error (accidentally mark the wrong answer due to
not paying attention)
What is a 360 degree performance appraisal? - ANSWER-
performance measurement that combines information
from the employee's managers, peers, subordinates, self,
and customers
Components of job performance - ANSWER-overall job
performance (task performance, contextual performance
[good deeds done at work], counterproductive
performance [bad behaviors we do at work])
which of the following is NOT a component of a creative
work environment that encourages creativity and
innovation? - ANSWER-a competitive pay structure in
which the most creative employees are paid more than the
less creative employees
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Which of the following statements reflects an advantage of
using 360 degree performance evaluations? - ANSWER-
360 degree performance evaluations help average out the
potential inaccuracies contained in a single evaluation
completed by a single rater.
Barbra works in a call center. Each day Barbra's goal is to
field incoming customer service calls and log the results of
each call in her computer. Barbra completes fewer calls
each day than do her peers. Her supervisors secretly
listen to Barbra for over a thirty-minute period and
observed that Barbra is more friendly, respectful, and
helpful to customers than any other of the employees in
the call center. However, because Barbra completes fewer
calls, her supervisors concludes that Barbra's performance
is below average in her annual review. By emphasizing the
number of calls Barbara completes each day, her
supervisor is attempting to implement which of the
following control methods? - ANSWER-Output control
The basic control process... - ANSWER-none of the above
Global Business - ANSWER-is the buying and selling of
goods internationally
MGMT 3330 Final Exam|| QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED ANSWERS)
|ALREADY GRADED A+||NEWEST EXAM!!!!
Describe the basic control process - ANSWER-a
regulatory process of est. standards to achieve
organizational goals, comparing actual performance to the
standards, and taking corrective action when necessary
what are the five control methods? - ANSWER-Set
Standards
Measure performance
Compare it to the standards
Identify deviations
Analyze deviations
What are the three dimensions of job performance
ratings? - ANSWER-under perform
over perform
meet the standards
What are common errors managers make when assessing
employee performance - ANSWER-Personal Bias
Too lenient
,2|Page
too strict
No opportunity to truly observe performance
Halo Error (ratings based on one category you observed;
"you did/didnt do well here, so you must have/not have
done well here too")
Random error (accidentally mark the wrong answer due to
not paying attention)
What is a 360 degree performance appraisal? - ANSWER-
performance measurement that combines information
from the employee's managers, peers, subordinates, self,
and customers
Components of job performance - ANSWER-overall job
performance (task performance, contextual performance
[good deeds done at work], counterproductive
performance [bad behaviors we do at work])
which of the following is NOT a component of a creative
work environment that encourages creativity and
innovation? - ANSWER-a competitive pay structure in
which the most creative employees are paid more than the
less creative employees
, 3|Page
Which of the following statements reflects an advantage of
using 360 degree performance evaluations? - ANSWER-
360 degree performance evaluations help average out the
potential inaccuracies contained in a single evaluation
completed by a single rater.
Barbra works in a call center. Each day Barbra's goal is to
field incoming customer service calls and log the results of
each call in her computer. Barbra completes fewer calls
each day than do her peers. Her supervisors secretly
listen to Barbra for over a thirty-minute period and
observed that Barbra is more friendly, respectful, and
helpful to customers than any other of the employees in
the call center. However, because Barbra completes fewer
calls, her supervisors concludes that Barbra's performance
is below average in her annual review. By emphasizing the
number of calls Barbara completes each day, her
supervisor is attempting to implement which of the
following control methods? - ANSWER-Output control
The basic control process... - ANSWER-none of the above
Global Business - ANSWER-is the buying and selling of
goods internationally
