Lenovo Warranty Service Authorization ASP & Onsite Exam
(RWST016) Questions and Answers |Fall 2025/2026 Update |
100% Correct Latest
Question 1
Which of the following is a type of service upgrade that allows Lenovo customers to keep their storage media after service?
Correct Answer
Keep Your Drive Service
Question 2
A comprehensive list of system features and specifications can be found in which of the following documents?
Correct Answer
Hardware Maintenance Manual
Question 3
Which of the following statements are true about replacing the thermal compound on a laptop?
Correct Answer
Spread the thermal compound until the entire surface is covered.
Page 1 of 24
,Question 4
What are OEM media?
Correct Answer
Media allowing users to reformat the hard drive and reinstall the operating system and preloaded software.
Question 5
Which Lenovo diagnostic tool is best for blue screen errors, slow operating systems, and regular hardware scans?
Correct Answer
Lenovo Vantage
Question 6
You have been dispatched on a call to replace the main assembly board on a laptop. When you arrive onsite and start to
do the repair, you notice the serial number does not match the information in the Service Order (SO). Which of the
following is the best way to resolve the matter?
Correct Answer
Escalate the issue to the Contact Center for assistance on the best course of action.
Question 7
Intelligent transformation means changing how customers interact with ___________ and the world around us.
Correct Answer
technology
Page 2 of 24
, Question 8
If a customer begins to use obscene language or words, what should you do?
Correct Answer
Calmly call them on their behavior
Question 9
When a customer receives a self-service CRU part, what actions should they take before calling a help desk or taking their
device to a service repair technician? (Select all that apply)
Correct Answer
Review CRU videos on the Lenovo Service YouTube channel
Review the User Guide
Question 10
A user is explaining a problem they are having to a technician. During the explanation, the technician determines what the
cause of the problem is. Which of the following should the technician do?
Correct Answer
Wait until the user finishes their explanation and then offer advice
Question 11
What is the first phase of the Onsite Service process?
Correct Answer
Service Acknowledgement
Page 3 of 24
(RWST016) Questions and Answers |Fall 2025/2026 Update |
100% Correct Latest
Question 1
Which of the following is a type of service upgrade that allows Lenovo customers to keep their storage media after service?
Correct Answer
Keep Your Drive Service
Question 2
A comprehensive list of system features and specifications can be found in which of the following documents?
Correct Answer
Hardware Maintenance Manual
Question 3
Which of the following statements are true about replacing the thermal compound on a laptop?
Correct Answer
Spread the thermal compound until the entire surface is covered.
Page 1 of 24
,Question 4
What are OEM media?
Correct Answer
Media allowing users to reformat the hard drive and reinstall the operating system and preloaded software.
Question 5
Which Lenovo diagnostic tool is best for blue screen errors, slow operating systems, and regular hardware scans?
Correct Answer
Lenovo Vantage
Question 6
You have been dispatched on a call to replace the main assembly board on a laptop. When you arrive onsite and start to
do the repair, you notice the serial number does not match the information in the Service Order (SO). Which of the
following is the best way to resolve the matter?
Correct Answer
Escalate the issue to the Contact Center for assistance on the best course of action.
Question 7
Intelligent transformation means changing how customers interact with ___________ and the world around us.
Correct Answer
technology
Page 2 of 24
, Question 8
If a customer begins to use obscene language or words, what should you do?
Correct Answer
Calmly call them on their behavior
Question 9
When a customer receives a self-service CRU part, what actions should they take before calling a help desk or taking their
device to a service repair technician? (Select all that apply)
Correct Answer
Review CRU videos on the Lenovo Service YouTube channel
Review the User Guide
Question 10
A user is explaining a problem they are having to a technician. During the explanation, the technician determines what the
cause of the problem is. Which of the following should the technician do?
Correct Answer
Wait until the user finishes their explanation and then offer advice
Question 11
What is the first phase of the Onsite Service process?
Correct Answer
Service Acknowledgement
Page 3 of 24
