1|Page
PGA PGM LEVEL 3 3.0 FULL STUDY GUIDE WITH
CORRECT ANSWERS AND RATIONALES. ||Verified
Exam!!!
Recommended guideline a manager should use if an
employee's performance differs from the expected? -
Answer-Address and find mutual agreement
How should resources be allocated to avoid overwhelming
a performer? - Answer-Make them aware of what is
available
What should a manager do when a performer has difficulty
recognizing when to act on a specific task? - Answer-Take
a specific direction
A team member sets the holes correctly and is assigned
this task routinely. What is the result of this? - Answer-
Reinforced the desired outcome
How should the GM use significant work when telling the
merchandiser to spot audit due to shrinkage? - Answer-
Explain feedback and consequences
,2|Page
How can managers communicate that they want to work
with the performer to ensure success? - Answer-Feedback
is clear
What guidelines apply when a manager uses the
supporting strategy? - Answer-Capable and motivated
What guideline is used with the convincing strategy
because the employee is resistant? - Answer-Help
overcome resistance and give resources to do the job
What strategy is used by the head pro when requested
solutions by his assistant? - Answer-Supporting
What strategy is used with employees who are
experienced but unwilling? - Answer-Involving
What action increases the chances of finding a solution
that satisfies all parties? - Answer-Address the problem
early
,3|Page
During joint problem solving, why is it important to state
the problem in relation to the expectations? - Answer-To
avoid blame
What manager behavior is appropriate during termination?
- Answer-Considerate, clear, decisive
F&B uses internal control to keep the operation functioning
smoothly; what are the characteristics? - Answer-Measure,
evaluate, act
What is food cost control? - Answer-Management and
procedures to regulate costs
What is the most important consideration when forecasting
number of staff and scheduling? - Answer-Provide the
service, minimal payroll
Which condition enhances the benefits of mental practice?
- Answer-Cognitive hypothesis
, 4|Page
What is an effective means to help a beginner use motor
imagery to improve? - Answer-Combine with physical
performance
What optimizes performance when combining mental and
physical practice? - Answer-Recall past shots, execute
prior memory
What conditions lead to greater learning transfer? -
Answer-Same/similar conditions
What approach is recommended to optimize learning
transfer of a golf skill? - Answer-Transfer skill at similar
level in transfer learning
What are two major ways to structure swing change
movements through rehearsal? - Answer-Skills practice
and transfer practice
What should a coach do when a student gets mad a swing
change does not work? - Answer-Accept blame, remind
them they agreed to it
PGA PGM LEVEL 3 3.0 FULL STUDY GUIDE WITH
CORRECT ANSWERS AND RATIONALES. ||Verified
Exam!!!
Recommended guideline a manager should use if an
employee's performance differs from the expected? -
Answer-Address and find mutual agreement
How should resources be allocated to avoid overwhelming
a performer? - Answer-Make them aware of what is
available
What should a manager do when a performer has difficulty
recognizing when to act on a specific task? - Answer-Take
a specific direction
A team member sets the holes correctly and is assigned
this task routinely. What is the result of this? - Answer-
Reinforced the desired outcome
How should the GM use significant work when telling the
merchandiser to spot audit due to shrinkage? - Answer-
Explain feedback and consequences
,2|Page
How can managers communicate that they want to work
with the performer to ensure success? - Answer-Feedback
is clear
What guidelines apply when a manager uses the
supporting strategy? - Answer-Capable and motivated
What guideline is used with the convincing strategy
because the employee is resistant? - Answer-Help
overcome resistance and give resources to do the job
What strategy is used by the head pro when requested
solutions by his assistant? - Answer-Supporting
What strategy is used with employees who are
experienced but unwilling? - Answer-Involving
What action increases the chances of finding a solution
that satisfies all parties? - Answer-Address the problem
early
,3|Page
During joint problem solving, why is it important to state
the problem in relation to the expectations? - Answer-To
avoid blame
What manager behavior is appropriate during termination?
- Answer-Considerate, clear, decisive
F&B uses internal control to keep the operation functioning
smoothly; what are the characteristics? - Answer-Measure,
evaluate, act
What is food cost control? - Answer-Management and
procedures to regulate costs
What is the most important consideration when forecasting
number of staff and scheduling? - Answer-Provide the
service, minimal payroll
Which condition enhances the benefits of mental practice?
- Answer-Cognitive hypothesis
, 4|Page
What is an effective means to help a beginner use motor
imagery to improve? - Answer-Combine with physical
performance
What optimizes performance when combining mental and
physical practice? - Answer-Recall past shots, execute
prior memory
What conditions lead to greater learning transfer? -
Answer-Same/similar conditions
What approach is recommended to optimize learning
transfer of a golf skill? - Answer-Transfer skill at similar
level in transfer learning
What are two major ways to structure swing change
movements through rehearsal? - Answer-Skills practice
and transfer practice
What should a coach do when a student gets mad a swing
change does not work? - Answer-Accept blame, remind
them they agreed to it
