A+
The Official CompTIA
Core 1
Study Guide
Exam 220-1101
Official CompTIA Content Series for CompTIA Performance Certifications
, Course Edition: 1.0
Acknowledgments
James Pengelly, Author
Becky Mann, Director, Product Development
James Chesterfield, Senior Manager, User Experience and Design
Danielle Andries, Manager, Product Development
Notices
Disclaimer
While CompTIA, Inc. takes care to ensure the accuracy and quality of these materials, we cannot guarantee their accuracy,
and all materials are provided without any warranty whatsoever, including, but not limited to, the implied warranties of
merchantability or fitness for a particular purpose. The use of screenshots, photographs of another entity's products, or
another entity's product name or service in this book is for editorial purposes only. No such use should be construed to imply
sponsorship or endorsement of the book by nor any affiliation of such entity with CompTIA. This courseware may contain links
to sites on the Internet that are owned and operated by third parties (the "External Sites"). CompTIA is not responsible for
the availability of, or the content located on or through, any External Site. Please contact CompTIA if you have any concerns
regarding such links or External Sites.
Trademark Notice
CompTIA®, A+®, and the CompTIA logo are registered trademarks of CompTIA, Inc. in the United States and other countries.
All other product and service names used may be common law or registered trademarks of their respective proprietors.
Copyright Notice
Copyright © 2022 CompTIA, Inc. All rights reserved. Screenshots used for illustrative purposes are the property of the software
proprietor. Except as permitted under the Copyright Act of 1976, no part of this publication may be reproduced or distributed
in any form or by any means, or stored in a database or retrieval system, without the prior written permission of CompTIA,
3500 Lacey Road, Suite 100, Downers Grove, IL 60515-5439.
This book conveys no rights in the software or other products about which it was written; all use or licensing of such software
or other products is the responsibility of the user according to terms and conditions of the owner. If you believe that this
book, related materials, or any other CompTIA materials are being reproduced or transmitted without permission, please call
1-866-835-8020 or visit https://help.comptia.org.
A+ Core1_220-1101_TTL_ACK_ppi-ii.indd 2 14/03/22 4:1
, Table of Contents | iii
Table of Contents
Lesson 1: Installing Motherboards and Connectors..................................................... 1
Topic 1A: Explain Cable Types and Connectors................................................... 2
Topic 1B: Install and Configure Motherboards.................................................. 17
Topic 1C: Explain Legacy Cable Types................................................................. 34
Lesson 2: Installing System Devices............................................................................. 43
Topic 2A: Install and Configure Power Supplies and Cooling........................... 44
Topic 2B: Select and Install Storage Devices...................................................... 52
Topic 2C: Install and Configure System Memory............................................... 65
Topic 2D: Install and Configure CPUs.................................................................. 72
Lesson 3: Troubleshooting PC Hardware..................................................................... 81
Topic 3A: Apply Troubleshooting Methodology................................................. 82
Topic 3B: Configure BIOS/UEFI............................................................................. 90
Topic 3C: Troubleshoot Power and Disk Issues................................................. 98
Topic 3D: Troubleshoot System and Display Issues........................................ 110
Lesson 4: Comparing Local Networking Hardware................................................... 119
Topic 4A: Compare Network Types................................................................... 120
Topic 4B: Compare Networking Hardware...................................................... 125
Topic 4C: Explain Network Cable Types............................................................ 133
Topic 4D: Compare Wireless Networking Types.............................................. 145
Lesson 5: Configuring Network Addressing and Internet Connections................. 159
Topic 5A: Compare Internet Connection Types............................................... 160
Topic 5B: Use Basic TCP/IP Concepts................................................................ 170
Topic 5C: Compare Protocols and Ports........................................................... 183
Topic 5D: Compare Network Configuration Concepts.................................... 189
Table of Contents
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, iv | Table of Contents
Lesson 6: Supporting Network Services..................................................................... 199
Topic 6A: Summarize Services Provided by Networked Hosts...................... 200
Topic 6B: Compare Internet and Embedded Appliances................................ 212
Topic 6C: Troubleshoot Networks..................................................................... 218
Lesson 7: Summarizing Virtualization and Cloud Concepts.................................... 227
Topic 7A: Summarize Client-Side Virtualization.............................................. 228
Topic 7B: Summarize Cloud Concepts.............................................................. 235
Lesson 8: Supporting Mobile Devices......................................................................... 243
Topic 8A: Set Up Mobile Devices and Peripherals........................................... 244
Topic 8B: Configure Mobile Device Apps.......................................................... 261
Topic 8C: Install and Configure Laptop Hardware.......................................... 274
Topic 8D: Troubleshoot Mobile Device Issues................................................. 283
Lesson 9: Supporting Print Devices............................................................................ 293
Topic 9A: Deploy Printer and Multifunction Devices...................................... 294
Topic 9B: Replace Print Device Consumables.................................................. 309
Topic 9C: Troubleshoot Print Device Issues..................................................... 325
Appendix A: Mapping Course Content to CompTIA® A+® Core 1
(Exam 220-1101)..............................................................................................................A-1
Solutions......................................................................................................................... S-1
Glossary...........................................................................................................................G-1
Index................................................................................................................................. I-1
Table of Contents
A+ Core1_220-1101_TOC_ppiii-iv.indd 4 12/03/22 1:5
The Official CompTIA
Core 1
Study Guide
Exam 220-1101
Official CompTIA Content Series for CompTIA Performance Certifications
, Course Edition: 1.0
Acknowledgments
James Pengelly, Author
Becky Mann, Director, Product Development
James Chesterfield, Senior Manager, User Experience and Design
Danielle Andries, Manager, Product Development
Notices
Disclaimer
While CompTIA, Inc. takes care to ensure the accuracy and quality of these materials, we cannot guarantee their accuracy,
and all materials are provided without any warranty whatsoever, including, but not limited to, the implied warranties of
merchantability or fitness for a particular purpose. The use of screenshots, photographs of another entity's products, or
another entity's product name or service in this book is for editorial purposes only. No such use should be construed to imply
sponsorship or endorsement of the book by nor any affiliation of such entity with CompTIA. This courseware may contain links
to sites on the Internet that are owned and operated by third parties (the "External Sites"). CompTIA is not responsible for
the availability of, or the content located on or through, any External Site. Please contact CompTIA if you have any concerns
regarding such links or External Sites.
Trademark Notice
CompTIA®, A+®, and the CompTIA logo are registered trademarks of CompTIA, Inc. in the United States and other countries.
All other product and service names used may be common law or registered trademarks of their respective proprietors.
Copyright Notice
Copyright © 2022 CompTIA, Inc. All rights reserved. Screenshots used for illustrative purposes are the property of the software
proprietor. Except as permitted under the Copyright Act of 1976, no part of this publication may be reproduced or distributed
in any form or by any means, or stored in a database or retrieval system, without the prior written permission of CompTIA,
3500 Lacey Road, Suite 100, Downers Grove, IL 60515-5439.
This book conveys no rights in the software or other products about which it was written; all use or licensing of such software
or other products is the responsibility of the user according to terms and conditions of the owner. If you believe that this
book, related materials, or any other CompTIA materials are being reproduced or transmitted without permission, please call
1-866-835-8020 or visit https://help.comptia.org.
A+ Core1_220-1101_TTL_ACK_ppi-ii.indd 2 14/03/22 4:1
, Table of Contents | iii
Table of Contents
Lesson 1: Installing Motherboards and Connectors..................................................... 1
Topic 1A: Explain Cable Types and Connectors................................................... 2
Topic 1B: Install and Configure Motherboards.................................................. 17
Topic 1C: Explain Legacy Cable Types................................................................. 34
Lesson 2: Installing System Devices............................................................................. 43
Topic 2A: Install and Configure Power Supplies and Cooling........................... 44
Topic 2B: Select and Install Storage Devices...................................................... 52
Topic 2C: Install and Configure System Memory............................................... 65
Topic 2D: Install and Configure CPUs.................................................................. 72
Lesson 3: Troubleshooting PC Hardware..................................................................... 81
Topic 3A: Apply Troubleshooting Methodology................................................. 82
Topic 3B: Configure BIOS/UEFI............................................................................. 90
Topic 3C: Troubleshoot Power and Disk Issues................................................. 98
Topic 3D: Troubleshoot System and Display Issues........................................ 110
Lesson 4: Comparing Local Networking Hardware................................................... 119
Topic 4A: Compare Network Types................................................................... 120
Topic 4B: Compare Networking Hardware...................................................... 125
Topic 4C: Explain Network Cable Types............................................................ 133
Topic 4D: Compare Wireless Networking Types.............................................. 145
Lesson 5: Configuring Network Addressing and Internet Connections................. 159
Topic 5A: Compare Internet Connection Types............................................... 160
Topic 5B: Use Basic TCP/IP Concepts................................................................ 170
Topic 5C: Compare Protocols and Ports........................................................... 183
Topic 5D: Compare Network Configuration Concepts.................................... 189
Table of Contents
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, iv | Table of Contents
Lesson 6: Supporting Network Services..................................................................... 199
Topic 6A: Summarize Services Provided by Networked Hosts...................... 200
Topic 6B: Compare Internet and Embedded Appliances................................ 212
Topic 6C: Troubleshoot Networks..................................................................... 218
Lesson 7: Summarizing Virtualization and Cloud Concepts.................................... 227
Topic 7A: Summarize Client-Side Virtualization.............................................. 228
Topic 7B: Summarize Cloud Concepts.............................................................. 235
Lesson 8: Supporting Mobile Devices......................................................................... 243
Topic 8A: Set Up Mobile Devices and Peripherals........................................... 244
Topic 8B: Configure Mobile Device Apps.......................................................... 261
Topic 8C: Install and Configure Laptop Hardware.......................................... 274
Topic 8D: Troubleshoot Mobile Device Issues................................................. 283
Lesson 9: Supporting Print Devices............................................................................ 293
Topic 9A: Deploy Printer and Multifunction Devices...................................... 294
Topic 9B: Replace Print Device Consumables.................................................. 309
Topic 9C: Troubleshoot Print Device Issues..................................................... 325
Appendix A: Mapping Course Content to CompTIA® A+® Core 1
(Exam 220-1101)..............................................................................................................A-1
Solutions......................................................................................................................... S-1
Glossary...........................................................................................................................G-1
Index................................................................................................................................. I-1
Table of Contents
A+ Core1_220-1101_TOC_ppiii-iv.indd 4 12/03/22 1:5
