IFSTA FIRE OFFICER II EXAM
A company officer will exert authority less often and can lead with a
democratic approach that allows the unit to carry out orders with
minimal supervision when unit members: - ANSWERS-recognize the
officer's authority.
What should a company officer do if informal attempts to correct an
employee's inappropriate behavior fail? - ANSWERS-Follow the
organization's discipline policy and document any actions taken
The common binding interests of emergency responders may change
with their: - ANSWERS-changing goals and aspirations within the
organization
During a job-performance evaluation, what action can the company
officer take to generate change in an employee? - ANSWERS-Create
an atmosphere in which the employee can feel challenged and
respected
In order to maintain the motivation, satisfaction, and performance of
the larger group, the company officer should maintain a strong
relationship with the: - ANSWERS-informal leader.
In which situation may a company officer discuss duty change with an
employee? - ANSWERS-Employee has skills better suited for another
job within the organization
,Which budget requires the company officer to provide an accurate
estimate of division and/or project cycle costs for ongoing or new
projects? - ANSWERS-operating
The range of sanctions involved in a punitive disciplinary action
includes: - ANSWERS-legal prosecution.
Employee grievance procedures need to be effective, consistent, and
provide a(an): - ANSWERS-equitable resolution.
By law, personnel evaluations must include definite identifiable
criteria based on the quality or quantity of work or on specific
performances that are supported by a - ANSWERS-documented
record.
When drafting intermediate objectives, company officers must
provide: - ANSWERS-all the necessary knowledge, training, and
skills to attain the final goal.
When determining purchasing needs, company officers must review
the legal mandates that the authority having jurisdiction (AHJ) creates
for the purchasing of: - ANSWERS-specific types of equipment
needed for the organizational operation
A benefit of using trained peer mediators to resolve internal conflicts
or disputes is: - ANSWERS-publicity is avoided because the conflict
remains within the organization.
,What element is generally included in an organization's policies and
procedures manual? - ANSWERS-Appendices that contain copies of
forms that are referred to in the body of the text
How can company officers positively influence the common values
within their unit? - ANSWERS-Exemplify and reinforce
organizational values and culture
The first level of progressive discipline may be utilized for an
employee who: - ANSWERS-violates grooming policies and
procedures.
A company officer can ensure that personnel evaluations are objective
by: - ANSWERS-overcoming personal bias and basing the evaluation
on established criteria.
A company officer's personal concept of what it means to be an
officer is determined by: - ANSWERS-their perception of the role
within the organization.
Even though they must be familiar with all the stages of progressive
discipline, most company officers will only be responsible for
carrying out: - ANSWERS-preventive actions.
During an employee counseling session, the company officer should: -
ANSWERS-recognize, constructively criticize, and carefully correct
flaws in subordinates' actions.
, The company officer's ability to deal effectively with the informal
group is determined by understanding: - ANSWERS-group dynamics.
If a Company Officer II attempts to exert power outside of the
prescribed authority of the position and the powers granted that
position when utilizing legitimate power, they will: - ANSWERS-
delegitimize their efforts.
A company officer can address issues with responder grooming or
absenteeism by reviewing the organization's: - ANSWERS-policies
and procedures.
Which legal and ethical issue may apply to a company officer
attempting to manage employee behavior through counseling? -
ANSWERS-Company officers must have supervisory authority before
counseling to correct behavior.
When employees are developing their IDP and performing a self-
assessment of their skills and abilities, what question should they
should ask themselves? - ANSWERS-What is most important to me
about my work?
What should a company officer do if it appears a subordinate has a
psychological/emotional issue? - ANSWERS-Seek guidance from a
superior officer
A company officer will exert authority less often and can lead with a
democratic approach that allows the unit to carry out orders with
minimal supervision when unit members: - ANSWERS-recognize the
officer's authority.
What should a company officer do if informal attempts to correct an
employee's inappropriate behavior fail? - ANSWERS-Follow the
organization's discipline policy and document any actions taken
The common binding interests of emergency responders may change
with their: - ANSWERS-changing goals and aspirations within the
organization
During a job-performance evaluation, what action can the company
officer take to generate change in an employee? - ANSWERS-Create
an atmosphere in which the employee can feel challenged and
respected
In order to maintain the motivation, satisfaction, and performance of
the larger group, the company officer should maintain a strong
relationship with the: - ANSWERS-informal leader.
In which situation may a company officer discuss duty change with an
employee? - ANSWERS-Employee has skills better suited for another
job within the organization
,Which budget requires the company officer to provide an accurate
estimate of division and/or project cycle costs for ongoing or new
projects? - ANSWERS-operating
The range of sanctions involved in a punitive disciplinary action
includes: - ANSWERS-legal prosecution.
Employee grievance procedures need to be effective, consistent, and
provide a(an): - ANSWERS-equitable resolution.
By law, personnel evaluations must include definite identifiable
criteria based on the quality or quantity of work or on specific
performances that are supported by a - ANSWERS-documented
record.
When drafting intermediate objectives, company officers must
provide: - ANSWERS-all the necessary knowledge, training, and
skills to attain the final goal.
When determining purchasing needs, company officers must review
the legal mandates that the authority having jurisdiction (AHJ) creates
for the purchasing of: - ANSWERS-specific types of equipment
needed for the organizational operation
A benefit of using trained peer mediators to resolve internal conflicts
or disputes is: - ANSWERS-publicity is avoided because the conflict
remains within the organization.
,What element is generally included in an organization's policies and
procedures manual? - ANSWERS-Appendices that contain copies of
forms that are referred to in the body of the text
How can company officers positively influence the common values
within their unit? - ANSWERS-Exemplify and reinforce
organizational values and culture
The first level of progressive discipline may be utilized for an
employee who: - ANSWERS-violates grooming policies and
procedures.
A company officer can ensure that personnel evaluations are objective
by: - ANSWERS-overcoming personal bias and basing the evaluation
on established criteria.
A company officer's personal concept of what it means to be an
officer is determined by: - ANSWERS-their perception of the role
within the organization.
Even though they must be familiar with all the stages of progressive
discipline, most company officers will only be responsible for
carrying out: - ANSWERS-preventive actions.
During an employee counseling session, the company officer should: -
ANSWERS-recognize, constructively criticize, and carefully correct
flaws in subordinates' actions.
, The company officer's ability to deal effectively with the informal
group is determined by understanding: - ANSWERS-group dynamics.
If a Company Officer II attempts to exert power outside of the
prescribed authority of the position and the powers granted that
position when utilizing legitimate power, they will: - ANSWERS-
delegitimize their efforts.
A company officer can address issues with responder grooming or
absenteeism by reviewing the organization's: - ANSWERS-policies
and procedures.
Which legal and ethical issue may apply to a company officer
attempting to manage employee behavior through counseling? -
ANSWERS-Company officers must have supervisory authority before
counseling to correct behavior.
When employees are developing their IDP and performing a self-
assessment of their skills and abilities, what question should they
should ask themselves? - ANSWERS-What is most important to me
about my work?
What should a company officer do if it appears a subordinate has a
psychological/emotional issue? - ANSWERS-Seek guidance from a
superior officer
